MetLife Retirement Benefits

You can access your MetLife Retirement Benefits online account through www.yourretirementbenefits.net/metlife. Enter your user ID and password to the designated boxes to access your account. If you have forgotten your password, just click on the “Forgot User ID or Password” link located below the Log On button and follow the procedure.

If you don’t have an account in yourretirementbenefits.net/metlife you can create one easily. Simply click on the “Are you a new User” link to get you started. To confirm your identity you will be asked to provide your SSN’s last 4 digit and your birth date. After providing the needed information, click Continue button to proceed.

Create your MetLife Retirement Benefits Account

You can proceed with creating your own account once your identity is confirmed. After confirmation, you will requested to provide the following:

• First Name
• Last Name
• Complete Address
• Contact Number
• Email Address
• User ID
• Password
• Password Clue
• Security Questions
• Security Answers

The security questions that you have selected, with its answers, will be used in cases when you forget either or both of your MetLife Retirement Benefits’ user ID and password. For added security, before you can answer your secret questions and retrieve your user ID or password. You will be asked to provide your SSN’s last 4 digit and your date of birth. After confirmation you now answer the security questions and retrieve the information that you need.

If you have problems navigating the site you click the “Help” link. The link will provide you the site’s FAQ page.

If you’re still having problems after checking FAQ page and you need immediate assistance, you may call Met Life benefits representative by dialing the telephone number 1-800-677-5678. The service center is available Monday through Friday and Weekdays from 8:00 a.m. to 6:00 p.m., EST. For clients outside United States, contact their service center by dialing 1-847-883-1080.

What “T Life customer service” may mean

If you searched for “t life customer service” or “tlife customer service,” you may be looking for MetLife support. Check the name printed on your retirement statement, benefits notice, or sign-in screen before sharing personal information. Similar search terms can lead to unrelated businesses.

Retirement benefits may be handled by a team connected with your employer or former employer. Start with the contact information printed on a recent plan document. If you do not have one, go to metlife.com and look for customer support for retirement or workplace benefits.

Tell the representative that your question concerns a retirement benefits account. Also say whether you are a current employee, former employee, retiree, beneficiary, or alternate payee. This helps prevent your request from being sent to a team that handles a different type of MetLife account.

Prepare before contacting customer service

Have enough information ready for the representative to identify the correct plan. Do not send sensitive details through an unverified email address, text message, or search-result form.

• Your full name and date of birth
• The employer or former employer connected with the benefit
• Your plan or account number, if shown on a statement
• Your current mailing address and a previous address if you recently moved
• A short description of the problem and any error message shown
• The date of the transaction, notice, or account change you are asking about

If you are contacting support for another person, be prepared for the representative to explain what authorization is required. The account holder may need to participate unless MetLife already has acceptable authorization on file.

If the first customer service team cannot help

Ask whether the account belongs to a retirement plan administered through an employer and whether another plan service team handles it. Write down the department name and any reference number given for the request.

For questions about eligibility, plan rules, employment records, or payroll contributions, the employer’s benefits office may need to review the issue. For a deceased participant, say at the start that you are calling about a beneficiary matter so the request can be routed correctly.

If you receive an unexpected request for a password, full Social Security number, or verification code, stop and contact the company again using information from your plan documents or metlife.com. A legitimate representative can explain the identity-check process and why particular information is needed.