FedLoan Servicing

Access your FedLoan Servicing online account by entering your username and unique password through www.myfedloan.org. Having an account with fedloan, allows you to make and arrange payments online, payoff loans, update your online account, make billing and payment plans and so much more. You can also check if you are qualified to have your loans lessen or completely forgiven. Enjoy and experience convenience using fedloan tools. You can pay bills using your account, paying online using your fedloan account is guaranteed safe and easy.

If you don’t have a myfedloan.org account, creating one is simple and easy. Click the “Create an Account” button to start. To have your personal account, you will be asked to provide your full name, email address, birth date, your social security number and confirmation of your social security number. After proving the needed information, read and agree to the Terms and Conditions set by fedloan and click “continue.” The next step is to make your unique account username and password, select your security questions, and verify information and lastly, confirmation. After your account is confirmed, only then you can start to access your newly created account.

Using your myfedloan account, you can access your payment summary, loan details, payments and billings, and view or update your account profile and tax information. If you happen to forget your password or your username, you can retrieve them by clicking “Forgot your Username?” and “Forgot your Password?” For username retrieval, you will have to provide either your account number or social security number and your email address. The same process applies when you need to want to retrieve you password.

If you have questions or problems regarding your account, you may reach them at the telephone number:  1-800-699-2908 (Toll-Free) Monday through Friday 8:00 AM to 9:00 PM (ET). You may also want to check their FAQ page to find answers for your questions.

What “servicing number” may mean

A servicing number can mean either a customer service phone number or the identifying number attached to a loan account. If you need the phone number, use the contact details already shown on this page rather than a number copied from an old email, search result, or social media post.

If a form asks for a servicing number, read the label carefully. It may be asking for your loan account number, not a telephone number. Look near the top of a recent billing statement or official loan letter. The number may appear beside terms such as “account number,” “loan number,” or “reference number.”

Do not enter your Social Security number unless the form clearly requests it and you have confirmed that you are using an official service. A loan account number and a Social Security number are not interchangeable.

If you cannot find the right number

Gather a recent statement, the borrower’s full name, date of birth, mailing address, and any loan reference shown on official correspondence. Then contact the servicer using a verified method. Ask which number the form requires and where it appears on your documents.

If your paperwork names a different loan servicer, use that company’s official contact information. Loan servicing can be transferred, so an older FedLoan document may not identify the organization currently handling the account. You can check the current servicer through the federal student aid account listed in your loan records or begin at the company’s official website if it is the verified destination provided for this page.

• Compare the servicer name on your newest statement with the name on the form.
• Use the newest account or loan reference available.
• Keep the document open while speaking with support.
• Ask the representative to describe the number’s location instead of sending sensitive information by ordinary email or text.

If the form rejects the number, remove spaces or punctuation only when the instructions permit it. Also check for transposed digits and confirm that you did not use a payment confirmation number or document ID by mistake.