My Service Support

My Alcon Lens Rebate Center

Updated 2018-11-29 · 704 words

Verified contacts

Taken from the company's own website and checked on 2026-08-25. Companies change these — if something does not match, the official site wins.

Phone
1-800-757-9780
Phone
1-800-757-9785
Phone
1-800-757-9195 TELEPHONE

Support hours: Monday-Friday 8 am – 5 pm (Central U; Monday-Friday 7 am – 6 pm (Central U

Official website: alcon.com

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Start tracking your rebate for your vision care needs now by logging in to your Alcon Rebate Center account through www.myalconlensrebates.com. To sign in to your account, just provide your username and password in the designated boxes located on the website’s homepage. If you forget your password, simply click the ‘forgot password?’ link and follow the instructions.

You can also register your rebate by simply entering your rebate code on the boxes provided by myalconlensrebates.com. Check the code on your slip. To complete your registration you will be asked to provide your account profile, specific purchase information, and then you are to take a short survey and provide your shipping details. Have the formal Rebate Form printed and have it mailed to the Alcon RebateCenter. Usually, it will take 42 to 54 days for it to be processed.

My Alcon Lens Rebate Center

Keeping Track on MyAlconLensRebates

For you to track your rebate status all you need to do is to sign into your account by providing your email address and your case sensitive password. Once you gain access into your account, all you need to do is to click the “My Rebates” button to track your rebates. They will send your rebates to the specific address that you entered when you registered in your myalconlensrebates, so double check if you entered your complete and correct mailing address.

After receiving your rebate you can use it immediately, if you do not wish to make use of it immediately make sure to make use of it before the expiration date. Always take time to read the terms and conditions. If you are having problems with your my alcon lens rebates account you can check the FAQ page or you may also call their agents at 855-785-6629 Monday to Friday 7:00 AM to 11:00 PM CST, Saturday 8:00 AM to 11:00 CST, and Sunday 9:00 AM to 11:00 PM CST.

Is “Rebates Me” the same service?

“Rebates Me” and “Ebates” may refer to a different rebate or cash-back service, not the Alcon lens rebate program. Before entering account details, check the name shown on your confirmation message, rebate form, or card. The company name and claim reference should match the service you intended to contact.

If your paperwork directs you to a Rebates Me account, open the company’s official site through alcon.com. Do not use a sign-in page from an unexpected text message or advertisement. On the official page, choose the account or support option that matches your issue.

Have these details ready:

  • The email address used for the account
  • Any claim, order, or reference number
  • The approximate date of the purchase or submission
  • A copy of the confirmation message or receipt

If the service cannot find your account, try any other email address you may have used. Check for typing errors and look in your spam folder for earlier confirmation messages. Do not create a second account until support confirms that the original account cannot be recovered.

How to find current Ebates customer service hours

Ebates is associated with the Rakuten name, so current support information may appear under Rakuten rather than Ebates. Because phone numbers and service hours can change, check the official help or contact area on alcon.com. Look for the support method available for your account and note the time zone shown beside any operating hours.

If the contact page does not show whether support is open, start the available help process. An automated message may state when an agent is available or let you submit the issue for a later reply. Avoid relying on an old number or schedule copied by an unrelated directory.

What to prepare before contacting Ebates support

Sign in first if you still have account access. Then gather the email address on the account, the purchase date, the merchant name, and any tracking or confirmation details. Describe what you expected to see and what appears in the account now.

If you cannot sign in, use the account-recovery option before contacting an agent. When recovery fails, tell support whether the reset message never arrived, the email address was rejected, or the reset page produced an error. These details help route the request without exposing your password. Never send a password or full payment-card number in a support message.

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