PTCL Speed Test

PTCL speed test shows you the Internet speed you are getting. It is a very useful test and PTCL users often use the speed test to know the exact download speed and upload speed they are getting.

Related: How to Get PTCL Duplicate Bill Online

PTCL stands for Pakistan Telecommunication Company Limited. Founded in 1947, PTCL is the oldest and the largest telecom service provider in the country. Currently, the company has more than eighteen thousand employees. Etisalat International Pakistan LLC is the parent company of Pakistan Telecommunication Company Limited. PTCL offers landline telephone, Internet both wired and wireless and Smart TV. Daniel Ritz is serving the company as its chief executive officer.

Performing PTCL Speed Test

Below we will show you how to perform PTCL speed test. PTCL claims to offer the Internet speed for which you have signed up. But sometimes there are some issues with the Internet which cause the speed to drop down. You will need to perform a speed test if you want to know what Internet speed you are getting exactly.

• Go to the PTCL speed test site using the link given below. http://speedtest.com.pk/ptcl-speed-test.html
• PTCL speed test page will open on your screen. There you will see a big Go button on the screen. You just have to click the Go button.
• A new page will appear and you will see different calculations like Ping, Jitter, Download, and Upload.
• Wait for the calculations to complete and when they do then you will be able to see the exact download speed you are getting from PTCL.
• If there is a difference between the download speeds you were promised and the one you are getting then you can contact the PTCL customer service and tell them about it. You can mention them the complete speed test results you have received as it will help them find the solution of the problem. The download, upload and ping tests are performed to the closest server available

PTCL Live Chat

PTCL also offers live chat option for its customers. You can use the option to chat with a live PTCL representative. The live chat option is available from 9am to 9pm (Mon-Sat).

PTCL Bill Inquiries and Complaints

Do you have any bill inquiries or complaints? If yes, then you need to dial 1218 from your phone. When you dial 1218, listen to the automated voice carefully and select the right option.

Where to Find a Speed Test Tracking Number

A completed speed test may show a result ID, test ID, or share code. This identifies that test result. Look near the final results, in the page address after the test finishes, or under a button labeled Share, Details, or Results.

Not every speed test creates an ID. If you cannot see one, take a screenshot that includes the date, time, connection type, and all measured results. Do this before closing or refreshing the page because the result may not be saved.

If a support form asks for a tracking number, it may mean a complaint tracking number rather than a speed test ID. A speed test ID records a test. A complaint tracking number identifies a support request.

How to Get a Complaint Tracking Number

Start a service complaint through PTCL at the company’s official website. Describe the slow connection and enter the requested account and contact details. Include the speed test ID if one was created. Otherwise, attach the screenshot or copy the measurements into the complaint.

After submitting the complaint, check the confirmation screen and any confirmation message for a complaint number, reference number, ticket number, or tracking number. These labels usually refer to the same kind of case identifier.

Save the number immediately. A screenshot is useful because it also records when the complaint was submitted. Keep the following details together:

• The complaint or tracking number
• The account or connection identifier used for the complaint
• The date and approximate time of each speed test
• Whether the test used Wi-Fi or a wired connection
• Screenshots of the test results and confirmation screen

If the Tracking Number Is Missing or Not Recognized

First, check that you are entering the complaint number, not the speed test ID. Copy it exactly and remove accidental spaces. If the complaint was just submitted, wait briefly and try the status check again because a new case may not appear immediately.

If no confirmation number appeared, do not repeatedly submit the same complaint. Check recent confirmation messages and saved screenshots first. If you still cannot find it, contact PTCL support and ask the representative to locate the case. Have the account identifier, contact details used in the complaint, submission date, and speed test evidence ready.

When support finds the case, ask which number should be used for later status checks. Record that number separately from any speed test ID so the two are not confused.