Virgin Mobile Contact Information

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Looking for Virgin Mobile customer service phone number? In this Telecomlogin educational guide, we will list phone numbers along with other ways to contact Virgin Mobile such as toll-free number, email support, live chat, live person real human helpline, web help, and community. There are total five ways to get in touch with a live representative. Learn how to get Virgin Mobile Top-up codes with step by step guide.

Ways to Contact Virgin Mobile

Phone Numbers

  • 888-322-1122 customer service
    Average Wait: 3 mins
    Hours: 4am-9pm PST
    Best time to call: 9:00 am
  • Broadband, TV and home phone
    Existing customers call 0345 454 1111 (or 150 free from your Virgin Media landline)
  • Account and Billing 03454541111
  • Moving Home 0345 454 1111
    Lines are open 8am-10pm, 7 days a week
  • Broadband2Go 877-877-8443
  • Mobile and mobile broadband
    Existing customers call 0345 6000 789 (or 789 for a maximum of 10p from your Virgin Media mobile)
  • New customers (sales) 0800 052 2525
  • Media press and industry analyst inquiries
    Call +44 (0)333 000 2900
  • Investor enquiries +44 (0)1256 752
  • Virgin Group +44 (0) 207 313 2000

Virgin Mobile Canada

  • Within Canada 1-888-999-2321
    Or Dial 611 from your Virgin Mobile device
  • Outside of Canada +1 416-348-1892
    Pst! This call is free if you’re calling us from your Virgin Mobile phone.
  • You can call us from:
    9:00 am to 9:00 pm – Monday to Saturday
    10:00 am to 7:00 pm – Sunday

Live Chat

Virgin Mobile offers a live chat service for its customers to get in touch with real person on chat. To talk to a live representative support agent, go to, Select a service or product from the list.

Virgin Mobile Chat
  • Account and Billing
  • Broadband
  • TV
  • Phone
  • Mobile
  • Moving Home
  • Joining or upgrading

Next, select sub-category and then click “Chat Online” to talk to a live online person within few moments.

Email Support

Besides phone number and chat, you can also contact Virgin Mobile by email. Here is a list of email addresses you can use to send your message and feedback.

Community and Discussion Forum

Discuss your issues and problems on Virgin Mobile community. Read thousands of answers to questions asked by people around the world related to Virgin Mobile products and services.


Live Chat

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