High Point Power Outage Status and Reporting

Check the Current Outage Status

Start with the City of High Point’s official Electrical Outage Viewer. Open {site}, find the power outage section, and select the outage map or viewer. The map can show whether the utility already knows about an interruption in your area.

Locate your neighborhood and review the details displayed for the affected area. The map may show the extent of a known interruption and available restoration information. Refresh the page later if crews are still assessing the problem. Early information can change as field reports arrive.

If your address is inside High Point but the city does not supply its electricity, check the outage service provided by the utility named on your electric bill. Parts of the area may have a different electric provider. Searching only for “high point power outage” or “highpoint power outage” can lead to unofficial reports, so confirm updates through your actual provider.

Report a Power Outage

If the map does not show your interruption, or the utility asks affected customers to report it, use the official outage-reporting option on {site}. Find the power outage page and select “Report Outage.” You can also use the verified emergency electric-service contact shown above this article.

Have information ready that connects the report to the affected service:

• The utility account number, if available.
• The primary telephone number listed on the utility account.
• The full service address where electricity is off.
• Your name and a brief description of what you observed.

The City’s online reporting system identifies customers using either the utility account number or the primary phone number on the account. Enter the details exactly as they appear on the utility record. If the system cannot find the address, use the verified contact option above instead of repeatedly submitting different information.

Submit one clear report unless the utility directs you to report again. If neighboring homes have electricity, mention that detail because it may help distinguish a problem affecting one property from a wider outage.

What to Check Before Reporting

First, look outside from a safe place. Check whether streetlights and nearby properties are also dark. Do not walk toward utility equipment or leave home merely to investigate during severe weather.

Next, determine whether only one room, one circuit, or the whole property has lost power. From a dry, well-lit position, inspect the breaker panel for a tripped breaker or main switch. A tripped breaker may rest between the on and off positions. If you know how to reset it safely, move it fully off and then on once.

Do not keep resetting a breaker that trips again. Do not touch the panel if it is wet, damaged, unusually hot, buzzing, sparking, or giving off a burning smell. Those signs call for an electrician or emergency help, not repeated troubleshooting.

If you live in an apartment or managed property, ask building management whether a building-level electrical problem has been identified. Still report the interruption to the electric utility when the utility’s service appears to be affected.

Track Restoration Updates

Return to the official outage viewer for status changes. A reported outage may move through assessment, crew assignment, repair, and restoration stages, although the exact labels can vary. An estimated restoration time may appear after the utility evaluates the damage.

Treat any estimate as an update, not a guarantee. Weather, access problems, hidden equipment damage, and additional repair work can change it. Check the City’s official notices during a large event, especially if the map is slow or your mobile connection is limited.

If the map says service has been restored but your property remains dark, check the main breaker once more from a safe location. Then make a new report and state that nearby service appears restored while your address is still without electricity.

Report a Dangerous Electrical Condition

Assume every fallen or damaged power line is energized. Stay well away from the line and from anything it touches, including fences, trees, vehicles, puddles, and wet ground. Keep children and pets back. Never move a line with an object or drive over it.

Use the verified emergency electric-service contact above to report downed lines, damaged poles, broken utility equipment, sparks, smoke, or arcing. Give the nearest safe location and describe the hazard without approaching it.

Call emergency services immediately when there is a fire, injury, immediate threat to life, or a line has fallen on an occupied vehicle. If a line contacts your vehicle, remain inside unless fire or another immediate danger forces you out. Warn others not to touch the vehicle. Follow the emergency dispatcher’s instructions.

Prepare for an Extended Outage

• Use flashlights or battery-powered lights. Avoid candles because they can start a fire.
• Operate generators outdoors only, far from doors, windows, and vents. Never run one in a home, garage, basement, or other enclosed space. Use a working carbon monoxide detector and follow the manufacturer’s instructions.
• Keep refrigerator and freezer doors closed. When power returns, discard food if its safety is uncertain. Never taste food to decide whether it is safe.
• If someone relies on powered medical equipment or refrigerated medicine, follow the established backup plan and contact the equipment supplier, care team, or emergency services when there is an immediate health risk.
• Conserve phone power by lowering screen brightness, closing unused apps, and limiting video or other heavy use. Use a charged power bank if one is available.
• Unplug sensitive electronics and turn off heat-producing appliances that were running when service failed. Leave one lamp switched on so you can tell when electricity returns.

After service returns, reconnect essential devices gradually. If you notice heat, smoke, sparks, repeated breaker trips, or a burning odor, switch off power only if it is safe and seek qualified help.