CSA Phone User Login

Connect with your incarcerated loved ones as often as possible using the services of www.myphoneaccount.com. Friends and families will be able to keep in touch regardless of the situation. Create your account with Customer Services of America and you will be able to use this service right away.

Your CSA account gives you the opportunity of calling your special ones in prison. The service is compatible with any phone provider in your area. It is possible to keep your relationship stronger in the face of such circumstances. Keep your line open and talk to your special someone through the offered calling minutes. Refill your calling time by purchasing minutes using a debit or credit card at myphoneaccount.com. You can purchase as much as you need and make longer conversations.

Purchasing Minutes through MyPhoneAccount

To purchase additional call minutes, please search for the ‘Make Payment’ menu. Provide the following information during your purchase:

• Work phone
• Email address
• Unique password

You need to have an account with CSA before carrying out your purchase. Set up your account by calling your CSA or through the ‘Create Account’ link. In a just few minutes, a registered password and a valid account will be created by the system. Make payments through your personal online access instead of leaving your house or office. To place a payment, fill in the required information and then use your login details.

Contacting the Customer Support

Request immediate support if there are problems with My Phone Account details. Explore the lower part of the page and locate the ‘Contact Us’ button. Use the link and an empty email form will turn up. Fill out the form and send it to the customer support department immediately. You can speak directly to the support staffs through 800-849-6081. You may drop by personally at the 913 Dilworth Street, St. Marys, Georgia, and Zip code 31558. Please read the posts in the frequently asked questions for further reference.

User login and password basics

To log in, open {site} and look for the account sign-in area. Enter the user name or email tied to your account, then enter your password. A user password is the private set of characters that proves the account belongs to you. It is different from an account number, card number, or payment details.

Type both entries exactly as you created them. Passwords may be case-sensitive, so check capital letters. Remove any spaces added before or after an entry. If your phone filled the fields automatically, clear them and type the details again. Also make sure you are using CSA My Phone Account credentials rather than a password saved for another service.

Do not share your user name and password in a message or with a caller. A card user should not enter a card number in the user-name or password field. Card details belong only in the appropriate payment form after a successful sign-in.

If you forgot your user name or password

Use the recovery option shown near the sign-in fields. Choose the user-name recovery option if you forgot the user name. Choose password recovery if you know the user name but cannot remember the password. Follow the prompts and provide the account information requested on the screen.

Check the email account connected to your profile for a recovery message. Look in spam or junk folders as well. Use only the newest recovery message if you requested help more than once, because an earlier reset request may no longer work.

Create a new password that is not used for another account. Enter it twice if confirmation is requested, then return to the sign-in area and type the new password manually. If you forgot both the user name and password, recover the user name first and reset the password second.

When the user login still fails

• Confirm that your phone has a working connection and reload the sign-in page once.
• Check for a typing error, unwanted space, or incorrect capital letter.
• Turn off automatic password filling temporarily if it keeps inserting an old password.
• Do not keep guessing after repeated failures. Wait for any temporary lock to clear, then use account recovery.
• If recovery information does not arrive or no longer matches your account, contact CSA support through the support option already provided on the page. Have your account details ready, but never send your password or complete card information.