Kindle Support

Get online help for your Kindle from www.kindle.com/support. With this service, you are able to get immediate assistance for your reading device anytime and anywhere!

By using kindle.com/support, you will be able to enjoy different services related to your device; you may shop, download or read e-books, magazines, blogs and other digital media when you are online. Start enjoying the benefits of this service by registering yours today.

 What is the Kindle/Support Online Service?

Amazon is a well-renowned multinational electronic company and is also the biggest online retailer operating in the whole world! Its headquarters is located in Seattle, USA but it also has virtual locations in Canada, UK, Germany, France, Italy, Japan, China and Spain. Even with all these locations, the company is still planning to expand to different areas of the globe.

The company released a series of e-book readers in the year 2007 known as Amazon Kindle and it has become very popular. In fact, Amazon reported that the company is now selling around one million every week! You are welcome to enjoy the benefits of this online support service as long as you register yours online. Follow the steps below and make your ‘Kindle time’ more worthwhile.

How to Register for the KindleSupport Online Service

You need the following requirements in order to register your personal reading online:

• A computer, laptop or device with internet access
• You need to buy a Kindle

Step-by-Step Instructions:

1. Choose your location among the options provided.
2. After you have chosen your current location, look for the link that offers support there. For example, if you live in Canada today then you should click on the link that says ‘Canada Kindle Support’.
3. On the right hand side of the next page, look for the link that says ‘Registering Your Kindle’ and click on it.
4. Enter your email address on its respective field and your password if you have already set up one.
5. If you don’t have a password yet, choose ‘No, I am a new customer’ and click on the button that says ‘Sign In Using Our Secure Server’.
6. Go through the remaining instructions to successfully complete the registration process and start enjoying the online support service!

If you have bought a Kindle from Amazon and want to make the best out of your purchase, then it is strongly suggested that you complete the registration process online. Completing the registration will allow you to enjoy the benefits of the Kindle Support online service. You may shop, download and do other related activities for your e-book reader once you are successfully registered.

Cancel a Kindle book purchase

Sign in to the Amazon account used for the purchase at the company’s official website. Use a browser if the needed controls do not appear in the Kindle app.

1. Open your account menu and choose Content Library or Manage Your Content and Devices.
2. Select Books and find the title.
3. Open the actions menu beside the book.
4. Choose Return for Refund, if that option appears.
5. Select a reason and confirm the return.

Amazon may remove the book from the Kindle library after the return is processed. If the return option is missing, check that you signed in with the account that bought the book. Also confirm that you selected the purchased edition rather than a sample or a title obtained through a subscription.

A completed Kindle purchase usually cannot be handled through the regular Cancel Items screen used for shipments. If self-service return is unavailable, contact Amazon Customer Service and ask it to review the digital order.

Cancel a Kindle pre-order or a Kindle device order

If the book has not been released, open Your Orders or Digital Orders, locate the pre-order, and choose Cancel Items or Cancel Pre-order. Select the title, give a reason if asked, and confirm. Check the order status afterward instead of relying only on the button press.

For an order containing a physical Kindle device, use Your Orders and select Cancel Items beside that shipment. Cancellation may no longer be offered once processing has advanced. In that case, open the order to see the available delivery or return choices.

Before contacting support, have these details ready:

• The title or Kindle model
• The order number
• The date of the order
• The email address on the Amazon account
• A short explanation that the order was accidental or is no longer wanted

Kindle customer support availability

Support availability can vary by contact method and by the issue selected, so use the options displayed in Amazon Customer Service instead of relying on fixed hours from an unofficial page. Sign in, choose the Kindle book or device order, select the closest problem, and review the contact choices currently offered.

If chat or a callback is not displayed, try the self-service order steps first and check again later. Do not give an account password, payment details, or a verification code to anyone who contacts you unexpectedly. Amazon may ask you to confirm account information through its own signed-in support flow.