Report a Power Outage to National Grid

Report an Outage Online

To report a power outage to National Grid online, open {site} and find the outage or emergency section. Choose the option to report an electricity outage, not the pages for billing, gas service, or general account help.

National Grid serves more than one region, so confirm that the page identifies the state or service area shown on your electric bill. Do not guess based only on a nearby town. If the site asks you to select a region, use the location where the outage is happening.

Have the service address ready. The form may also ask for information that connects you with the account, such as the account holder’s name, account details, or a contact method. Enter the affected property’s information rather than your current location if you are reporting from somewhere else.

1. Select the correct electricity service area.
2. Choose the outage-reporting option.
3. Enter the requested account or location details.
4. Review the address before submitting the report.
5. Keep the confirmation message or reference information shown after submission.

A National Grid power outage report online is not complete merely because you opened the outage map. Look for an on-screen statement confirming that the submission was received. If the page returns an error, refreshes without confirmation, or cannot identify the address, use the official outage phone line instead.

Report an Outage by Phone

Use the verified National Grid outage reporting phone number displayed in the contact block on this page when online reporting is unavailable, the form will not accept the address, or you cannot tell whether your submission went through. The outage line is also useful when weak mobile service makes the website unreliable.

Before calling, gather the affected service address and any account information you can safely access. If possible, have the account holder’s name available. Be ready to describe whether the whole property has lost electricity, whether nearby homes or streetlights also appear dark, and when you first noticed the problem.

Follow the outage prompts carefully. A routine report may be handled by an automated system. Make sure it repeats or recognizes the correct location, then wait for a confirmation before ending the call. If the system cannot find the address, use the available option for further assistance rather than entering a different property.

You do not need to submit repeated reports simply because electricity has not returned. Report again if National Grid indicates that no outage is recorded, the earlier submission failed, or conditions materially change.

Check Whether the Outage Was Reported

After you report a power outage to National Grid, keep the confirmation screen, message, or reference details. That is the clearest immediate sign that National Grid recorded the report.

You can also return to the outage section on {site}. Select the option to check outage status or view the outage map, then identify the correct service area and affected location. The map or status tool may show that an outage is known, how many customers are affected, a crew-status update, or an estimated restoration update when one is available.

An estimate is not a promise. Weather, access problems, damaged equipment, and safety work can change restoration information. Check the official status tool for newer updates instead of relying on an old screenshot or an unofficial neighborhood post.

If your address is not recognized as affected and you did not receive confirmation, submit a new report or call the verified outage line. A nearby outage shown on a map does not necessarily confirm that your exact service address was included.

Troubleshoot Before Reporting

Make only safe, simple checks. Look through a window to see whether nearby buildings or streetlights also appear to be without power. Ask a neighbor if it is safe and practical to do so. This can help distinguish a wider outage from a problem limited to the property.

Inside, check whether electricity is out throughout the property or only in one room. If only one circuit is affected and there is no smoke, burning smell, heat, sparking, water near electrical equipment, or visible damage, inspect the breaker panel only if you know how to do so safely. Do not remove covers or touch exposed wiring.

If you rent or live in a managed building, the landlord, superintendent, or building manager may know whether an internal electrical problem affects only the property. Still report the outage to National Grid if the utility supply appears to be affected.

Do not enter a flooded area, dark basement, or damaged space to investigate. Never use outdoor cooking or fuel-burning equipment indoors, and keep generators outdoors and away from openings.

Report Electrical Hazards and Emergencies

Treat a downed or sagging power line as live. Stay well away, keep other people and pets back, and do not touch the line or anything it contacts. Do not drive over it or attempt to move branches, fences, or equipment near it.

Use emergency services immediately for fire, smoke, an injured person, sparking equipment, or another immediate threat to life or property. Move to a safe location first. Then notify National Grid of the electrical hazard through its official emergency or hazard-reporting option when you can do so safely.

Routine outage reporting is not emergency assistance. An outage form may record loss of service, but it should not replace an emergency call when there is danger. If you smell gas, leave the area without operating switches or electrical devices and follow the utility’s official gas-emergency instructions from a safe place.

If Online Reporting Is Unavailable

If mobile internet is limited, turn off unnecessary data use and try the outage page again only when you have a stable connection. Do not keep reloading if the connection is failing and the report never reaches a confirmation screen.

Use the verified outage phone number shown above from any available working phone. You may use another household member’s phone, a neighbor’s phone with permission, or a landline. Provide the affected service address, not the location of the phone you are using.

If calls are also unavailable, ask a trusted person outside the affected area to report the outage using your correct service address and account details that you are comfortable sharing. Ask that person to give you the confirmation or status information. Once service returns, avoid submitting duplicate reports unless the official status indicates that the address was not recorded.