Shopify Support Phone, Chat and Email Help

Shopify customer support is reached through the authenticated Shopify Help Center, with chat available to all merchants and phone or email options limited to eligible accounts. Shopify does not publish one general Shopify customer support phone number or public support email address for every user.

Open {site} to see the official contact choices available for your account. Signing in and selecting the correct store helps Shopify verify your access and route the request.

What are the official Shopify support options?

Official customer support from Shopify starts in the Shopify Help Center. Available choices depend on the account and store selected.

• Help Center search: Use Shopify’s automated search to find instructions or begin the support process.
• Customer service chat: Shopify customer service chat is the standard human-support channel for merchants.
• Phone support: Direct phone help is restricted to eligible Shopify Plus, Retail, and Shopify POS Pro accounts.
• Email support: Authenticated email ticket options are restricted to eligible Shopify Plus and Retail accounts.

Customers seeking help with an order from an independent Shopify-powered store generally need to contact that store, not Shopify customer care. The store is responsible for its own orders and customer communication.

Is there a Shopify support phone number?

Shopify does not publish a general Shopify phone number for all merchants. A search for a “Shopify support phone number,” “Shopify customer service phone number,” “phone number for Shopify,” or “Shopify support number” may show third-party listings that Shopify has not verified.

Direct phone support is available only through authenticated support options for eligible Shopify Plus, Retail, and Shopify POS Pro accounts. To call Shopify support safely:

1. Open {site} and sign in to the account connected to the affected store.
2. Select the correct active store.
3. Review the contact methods Shopify displays for that store.
4. If a phone option appears, use only the number shown inside the authenticated Help Center.

Do not call Shopify customer service using a number copied from an advertisement, social post, forum, or unofficial directory. The verified contact block on this page should be checked before using any Shopify customer service number.

How do I chat with Shopify support?

Shopify customer support chat is available through the Shopify Help Center. Shopify requires merchants to sign in and select the relevant store before joining the human-support queue.

1. Open the Shopify Help Center.
2. Use the search or assistant to describe the problem clearly.
3. Select the button labeled “Chat with a human” when it appears.
4. Sign in if Shopify asks you to authenticate.
5. Select the active store that has the problem.
6. Confirm the issue details and enter the Shopify customer service chat queue.

After authentication, the chat window can display the current estimated wait. If more than one store is connected to the email address, confirm the selected store before continuing. Choosing the wrong store can route the conversation incorrectly or prevent an advisor from seeing the relevant account context.

If you want to chat with Shopify support about a Partner account, select the relevant Partner organization rather than a merchant store. Shopify support chat and a store’s own Shopify Inbox chat are different services.

How do I contact Shopify by email?

Shopify does not publish one general Shopify email support address for every merchant. Eligible Shopify Plus and Retail accounts can submit an authenticated email request through the support choices shown after signing in and selecting a store.

For other merchant accounts, chat is the official human-support route. A support ticket may be created from a completed conversation and then appear in the Shopify Support Inbox. Replies and updates should be handled through the authenticated ticket process instead of an email address found on another website.

Do not send account details to an address merely because it contains the word Shopify. Verify that any message matches a request visible in the authenticated Help Center or Support Inbox.

When is Shopify customer service available?

Shopify states that Help Center automated search and customer support chat are continuously available. The verified contact block above should be used for current channel availability because access can depend on the selected account and store.

Phone and email choices do not have one universal schedule for every Shopify user because those channels are limited by account eligibility. For Shopify customer service number hours, sign in and check the phone option displayed for the correct store. Do not rely on hours listed by a search result or directory.

When you enter chat, Shopify may show an estimated wait based on the current queue. After a ticket is submitted, watch the Shopify Support Inbox and the account email for an update. Do not assume a guaranteed response time unless Shopify displays one for that specific request.

What information should I have ready for Shopify support?

Prepare enough detail for customer support at Shopify to identify the store and reproduce the problem. Never include a password, one-time verification code, recovery credential, or full payment information.

• The affected store name and its Shopify store address
• The email address associated with the account
• A short summary of what you expected and what happened instead
• The exact error message, copied without sensitive information
• The device, browser, or Shopify admin area involved
• The steps that led to the problem
• Relevant screenshots with private information covered
• Any existing support ticket reference

If several stores use the same account email, state which store needs help. This reduces the chance that Shopify customer care reviews the wrong store.

How can I avoid fake Shopify support contacts?

Fake support pages often advertise a prominent Shopify customer service number and urge users to call immediately. An unofficial listing is not made legitimate by using phrases such as “Shopify customer support phone number” or “call Shopify customer service.”

• Verify contact options inside the authenticated Shopify Help Center.
• Be suspicious of unsolicited calls claiming to be Shopify support.
• Never disclose a password, verification code, recovery credential, or complete payment details.
• Do not install remote-access software or give a caller control of your device.
• Do not move the conversation to an unrelated messaging app at an agent’s request.
• Do not trust caller ID alone; displayed names and numbers can be impersonated.

If a contact feels suspicious, end the conversation. Start a new Shopify customer support chat from the official Help Center and ask the authenticated advisor to confirm whether the earlier contact was genuine.