Revenue Agency Login and My Account Help

To access Canada Revenue Agency My Account, open {site}, choose the CRA account sign-in page, and use the same sign-in option you selected when registering. If the revenue agency login fails, use the recovery choices on that official page or contact verified CRA account-access support.

Where is the official Revenue Agency login?

The Revenue Agency in this guide is the Canada Revenue Agency, commonly called the CRA. My Account is the CRA’s online account for individuals.

1. Open {site}.
2. Find the section for CRA accounts and choose the option to sign in.
3. Confirm that the page identifies the Government of Canada and Canada Revenue Agency before entering personal information.
4. Select the sign-in method that you used when you registered.

Avoid sign-in pages reached through unexpected messages, advertisements, or unofficial search results. The genuine revenue agency login page presents the CRA’s supported credential choices and a separate registration option.

How do I sign in to Revenue Agency My Account?

The CRA provides three sign-in options. A credential is the user information that proves which sign-in method belongs to you.

• CRA user ID and password: Enter the CRA user ID and password created during registration.
• Sign-In Partner: Choose the participating organization and enter the online banking credentials linked to the CRA account. Use your own credentials, especially on a shared device.
• Provincial partner: Eligible Alberta and British Columbia users can sign in with an Alberta.ca Account or BC Services Card.

After the primary credential is accepted, the CRA may require multi-factor authentication. Multi-factor authentication, or MFA, is an extra identity check using a one-time passcode or another enrolled method.

1. Choose the same sign-in option used during registration.
2. Enter the requested credential on the appropriate secure screen.
3. Complete the enrolled MFA prompt if one appears.
4. Choose the individual account from the account welcome page to enter My Account.

How do I register for a new Revenue Agency account?

People registering through a CRA user ID or Sign-In Partner generally need an accepted identification number, their date of birth, and information requested by the official registration form. Registration normally requires a social insurance number and a filed and assessed return from the current or previous tax year. The CRA lists alternative identification numbers for certain people who do not have a social insurance number.

Provincial-partner registration is limited to eligible Alberta and British Columbia users with the appropriate provincial account. The official registration page explains the different requirements for that route.

1. Select the option to register for a CRA account.
2. Choose a CRA user ID, Sign-In Partner, or eligible provincial partner.
3. Enter the identity information requested on screen.
4. Create any required credentials and security answers.
5. Enroll in MFA when prompted.
6. Complete identity verification using an offered method. Depending on the registration route, this may involve document verification, a CRA security code, or provincial verification.

Use information exactly as it appears in official records. Do not use another person’s banking credential because that can link the wrong credential to sensitive account information.

What if I forgot my Revenue Agency username or password?

For a forgotten CRA user ID, select the CRA user ID and password option, then choose the user-ID recovery choice. Enter the requested identifying information and answer the security questions created during registration.

For a forgotten password, choose the password-recovery option, enter the CRA user ID, and answer the registered security questions. Follow only the prompts shown on the official CRA page.

• Forgotten security answers: Try the official registration process again to create a new credential if the page offers that route.
• Revoked credential: Use another eligible sign-in option or register again for a new CRA user ID and password.
• Changed banking credential: Ask the financial institution for help with its username, password, or locked banking access. If necessary, use the CRA registration process to establish another CRA sign-in credential.
• CRA security lock: If the CRA locked the account for security or another reason, registration may not restore access. Contact verified CRA support.
• Failed identity verification: Check every entry against official records, retry through the official registration page, and contact CRA support if verification continues to fail.

What should I do if the verification code never arrives?

First, confirm that the selected MFA method and enrolled phone information are still available to you. Request another passcode or choose a different phone number that was already enrolled, if the screen offers those choices.

• Wait for the current request to finish before requesting another code.
• Check the phone’s signal, blocked-message settings, and ability to receive calls or text messages.
• If internet calling affects text delivery, try an offered voice-call option.
• Enter only the newest valid code and check for typing errors.
• Do not share a one-time passcode with anyone who contacts you unexpectedly.

For other sign-in failures, close duplicate tabs, enable cookies and JavaScript, clear stale CRA site data, or try a current browser in private-browsing mode. Turn off browser extensions that interfere with forms. If the CRA reports maintenance or an interruption, stop retrying and return after the official service notice changes.

How do I contact Revenue Agency support for account access?

Use the verified contact block provided above this article for the official CRA phone number and current service hours. Contact details and availability can change, so do not rely on a number or schedule copied from an unofficial page.

Before calling, have the identification and account details requested by the CRA available, but never send passwords or one-time codes in an unsolicited message. Tell the representative whether the problem involves a forgotten CRA user ID, password recovery, MFA, a revoked credential, a security lock, or failed identity verification. That description helps direct the request to account-access assistance without discussing unrelated tax matters.