PG&E San Francisco Outage Status and Updates

Check the Current San Francisco Outage Status

Open {site} and look for the official outage map or outage status tool. Enter your San Francisco location or move the map to the neighborhood where service is off. The map may show confirmed outage areas, current work status, and available restoration estimates.

If you searched for “pge outage sf,” “pge sf outage,” or “pg&e sf outage,” confirm that you are using PG&E’s official tool before relying on the information. Search results and community posts may be old or may refer to a different event.

An outage may take time to appear after power goes off. Map information can also change as PG&E receives reports and crews inspect the problem. Treat the displayed status as the latest available update, not a guarantee.

Search by Address or Location

The outage tool may ask for a service address, ZIP code, city, or nearby location. Use the address where the electricity is out, which may differ from your mailing address or current location.

1. Enter the complete San Francisco service address when the tool allows it.
2. Check the street name, building number, unit information, and ZIP code for typing errors.
3. Select the matching location or outage marker.
4. Compare the displayed area with your building and nearby streets.

Several separate outages can occur close together. Choose the event covering your location rather than assuming the largest nearby marker is correct. In a multi-unit building, ask whether common areas or neighboring units have also lost power. That can help distinguish a wider outage from a problem limited to one unit.

Understand the Outage Details

An outage entry may include the number of affected customers, when the event was first reported, an identified or preliminary cause, crew status, and an estimated restoration time. Some fields may be missing while the situation is being assessed.

• Affected customers: This is generally an estimate and may change as the outage boundaries become clearer.

• Cause: The cause may be unknown, under investigation, or updated after inspection.

• Crew status: This may indicate that PG&E is assessing the outage, assigning workers, or making repairs.

• Estimated restoration: This is a working estimate, not a deadline. Conditions at the site can change it.

Refresh the event details periodically instead of relying on an earlier screenshot. If power returns briefly and fails again, the status may be revised or a new outage event may appear.

Report an Outage to PG&E

If your service is off and the outage is not shown, use PG&E’s official outage reporting option. Depending on the available tool, you may be able to report online or through another verified contact method displayed by PG&E.

Have the service address ready. Eligible customers may also be asked to verify information connected with the account. Describe whether the entire property is without power, whether nearby properties are affected, and whether you noticed damaged equipment, sparks, smoke, or another immediate hazard.

Do not approach electrical equipment to gather details. Report observations from a safe place. If you are not the account holder, you may still be able to submit basic outage information, but account-specific updates could require verification.

Get Outage Alerts and Updates

Eligible customers may receive official outage notifications using the contact preferences associated with their PG&E account. Sign in through PG&E’s verified account area and look for notification, contact, or outage alert settings.

Check that the service address is correct and that the listed contact details are current. Review which notification methods are enabled. If alerts are missing, check the device’s blocked-message, spam, notification, and focus settings.

An alert may arrive after the outage begins or after its status changes. Notifications do not replace the live outage tool, and an estimated restoration update can change. Return to the official outage event for the most recent information available.

What to Do if the Outage Is Not Listed

A missing map marker does not prove that PG&E has no report. The event may be new, limited to a small area, recorded under a nearby location, or still being evaluated.

1. Refresh the official map or close and reopen the status tool.
2. Confirm that you entered the service address rather than a billing or mailing address.
3. Search the surrounding map area for a separate nearby event.
4. Check whether breakers have tripped only if you can do so safely and there are no signs of damage.
5. Submit an official outage report if service remains off.
6. Use a verified PG&E contact channel if the tool does not accept the report or the status remains unclear.

In an apartment or shared building, contact the property manager when the problem appears limited to the property’s internal equipment. Never enter a locked electrical room or handle unfamiliar equipment.

Electrical and Gas Safety

Stay well away from a fallen or low-hanging power line. Treat every line as energized, including a line touching a vehicle, tree, fence, or standing water. Keep other people and pets away, and contact emergency services and PG&E from a safe location.

If you suspect a gas leak, leave the area immediately. Do not operate switches, use flames, start a vehicle nearby, or use anything that could create a spark. Once you are safely away, contact emergency services and PG&E through verified channels.

For smoke, fire, sparking equipment, a person in danger, or another urgent threat, move to safety and contact emergency services. Follow PG&E’s official emergency instructions on {site}. Do not attempt electrical or gas repairs yourself.