National Grid Outage Status and Reporting

Check the National Grid Outage Map

Open {site} and look for the outage or safety section. Select the option for the outage map, then confirm your state or service territory if asked. National Grid serves more than one area, so choosing the correct location matters.

Use the service address where the power is out, not a mailing address or your current phone location. The map may let you search by address, ZIP code, town, or nearby area. Available search tools can vary by territory and device.

A marker or shaded area usually means National Grid already knows about an interruption nearby. Select the outage area to review any available National Grid outage status details. If the map does not find your address, check the spelling, remove apartment details, or search by the broader town or ZIP code.

The National Grid outage map is useful for checking known incidents, but it may not show a newly reported problem immediately. A missing marker does not prove that electricity is available at your property.

Report a Power Outage

To make a National Grid report outage request online, use the official outage section on {site}. Choose the reporting option for your state or service territory and follow the prompts. Do not use an unrelated regional page, even if it carries the same company name.

Have these details ready:

• The full service address where power was lost.
• The account holder’s name, if requested.
• An account number or other identifying detail, if available.
• A safe callback method in case more information is needed.
• A brief description of what you observed, such as whether nearby properties also appear dark.

If you cannot report online, use the verified outage contact displayed on this page or locate the outage-reporting contact in National Grid’s official safety or outage section. Automated prompts may ask you to confirm the service location. Stay on the line until the system says the National Grid power outage report has been recorded.

You may still be able to report an outage without the account number. Give the most exact service-location information you have. Never delay an emergency call while looking for account details.

National Grid Outage Number

There is not necessarily one National Grid outage number for every customer. The correct contact depends on the state, utility, and service territory shown on your bill. Select the outage number specifically labeled for electric outages or loss of power.

Do not assume that a general customer-service contact is the National Grid power outage number. Billing and account teams may use different routing, and calling them can delay an urgent report. Also distinguish the electric outage contact from the gas-emergency contact.

Before calling, check the utility name and service address on a recent bill or account notice. Then match that territory to the official outage contact. If this page displays a verified contact for your area, use that information rather than a number copied from an old message, search snippet, or unofficial directory.

Understand Outage Status Updates

A National Grid outage status page may show that an outage has been reported, the approximate number of affected customers, whether a crew has been assigned, and an estimated restoration time. Not every incident will display every field.

• Reported generally means the utility has received information about the interruption.
• Affected customers is an estimate of how many service locations may be involved.
• Crew assigned generally means repair personnel have been directed to investigate or work on the incident.
• Estimated restoration is a current projection, not a guaranteed deadline.

Status details can change as crews inspect equipment, identify damage, or divide one event into several incidents. An estimate may move earlier, move later, disappear, or be replaced. Refresh the National Grid outage map periodically rather than relying on an old screenshot.

If the map says power is restored but your property is still without electricity, check your home equipment safely and submit another report. Your address may have a separate problem from the larger outage.

If Your Outage Is Not Listed

First, determine whether the problem appears limited to your property. From a safe location, check whether nearby streetlights or neighboring properties also seem to have lost power. If it is safe to do so, check your electrical panel for a tripped breaker. Do not open utility equipment, remove a meter, or touch damaged wiring.

Next, submit a new National Grid power outage report using the official online option or the correct territory-specific outage contact. Reporting helps connect your service address to the incident, even when a nearby outage already appears on the map.

After the report is confirmed, allow time for the map to update and check again. If the address remains unlisted or the status later shows restoration while your power is still out, report the condition again and clearly identify the service location.

Electrical and Gas Emergency Safety

Stay far away from fallen lines, leaning poles, damaged transformers, exposed wires, and anything touching electrical equipment. Treat every wire as energized. Keep children and pets away, do not drive over a line, and do not try to move it with any object.

If there is immediate danger, fire, serious injury, or a line blocking a public area, contact emergency services from a safe place. Then notify the appropriate National Grid emergency line for the service territory when it is safe to do so.

If you smell gas, hear hissing, or suspect a gas leak, leave the area immediately without operating switches, appliances, phones, or anything that could create a spark nearby. Once you are safely away, contact emergency services and the official National Grid gas-emergency line. Use the electric National Grid outage number only for an ordinary loss of electric service, not for a gas emergency.