My HealtheVet VA Account Login Help

To sign in to My HealtheVet, open the official VA site and use an identity-verified Login.gov or ID.me account. My HealtheVet usernames, passwords, and DS Logon credentials no longer work for VA online services.

If a myhealth va gov login attempt fails, recover access through the sign-in provider you selected, because VA support cannot reset a Login.gov or ID.me password.

Where is the official My HealtheVet sign-in page?

Open the company’s official website and select the option to sign in to My HealtheVet or manage your health care. The official experience is now My HealtheVet on VA.gov, although some search results may still show pages from the previous portal.

Check that the page identifies the U.S. Department of Veterans Affairs and offers Login.gov or ID.me. Avoid sign-in pages reached through unexpected emails, text messages, advertisements, or unofficial help sites.

Search phrases such as “myhealth va gov sign in login,” “myhealth va gov login,” “myhealthvagov login,” and “my health va gov login” may produce similar-looking results. Starting from the verified site marker on this page is safer than choosing a result based only on its title.

How do I sign in to my My HealtheVet account?

My HealtheVet accepts two sign-in providers: Login.gov and ID.me. A sign-in provider is the service that verifies your credentials and identity before returning you to VA online services.

1. Open the official My HealtheVet entry point through the company’s official website.
2. Select Sign in, then choose Login.gov or ID.me.
3. Enter the email address and password registered with that provider. Do not enter an old My HealtheVet user ID or DS Logon credential.
4. Complete multifactor authentication. Multifactor authentication, or MFA, is a second security check using a method you previously set up.
5. After successful verification, wait for the provider to return you to VA.gov and open the My HealtheVet tools connected to your VA record.

Use the same provider account you previously connected to VA services. If VA asks questions needed to connect a new provider account with your existing My HealtheVet information, follow the prompts shown on the official page.

What should I do if My HealtheVet will not let me sign in?

First identify where the failure occurs: on the VA page, on Login.gov, or on ID.me. That tells you which organization can correct the problem.

• Incorrect password: Stop repeated attempts and use the password-recovery option for the selected provider.
• Account locked: Follow the notice displayed by Login.gov or ID.me. VA representatives cannot unlock or reset a provider account.
• Email confirmation missing: Check the inbox and spam folder for a message from the provider. Contact that provider if the confirmation message is absent.
• VA error after verification: The session may have expired. Close the current browser tab, open a new tab, and begin a fresh VA sign-in.
• Browser error: Clear cookies and cached website data, confirm that cookies are enabled, update the browser, and try again. Completely closing and reopening the browser may also resolve a page that does not load correctly.
• MFA unavailable: Choose another authentication option only if it was already added to the provider account. Do not create repeated accounts merely to bypass a missing code.

If a verification code does not arrive, check the phone signal or internet connection and confirm that you are looking at the correct device or authentication app. Use the provider’s on-screen help for a lost phone, changed number, or unavailable authentication method.

How do I recover my My HealtheVet username or password?

Legacy My HealtheVet credentials cannot be recovered for sign-in because that login method has been retired. Recover the Login.gov or ID.me account currently used to reach My HealtheVet.

1. Return to the official VA sign-in screen and select your provider.
2. On the provider’s page, select the forgotten-password or trouble-signing-in option.
3. Enter the email address associated with that provider and follow the instructions it sends or displays.
4. Complete any required identity or authentication checks.
5. Start a new VA session after the provider confirms that access has been restored.

For Login.gov, the account uses an email address rather than a separate My HealtheVet username. If you still have another authentication method configured, choose it when prompted. If every Login.gov authentication method is unavailable, follow Login.gov’s official locked-out-account instructions; Login.gov states that loss of all authentication methods may require deleting that provider account and creating another.

For ID.me, use ID.me’s password-reset and account-access support. VA and the My HealtheVet Help Desk can explain where the problem occurred, but they cannot change an ID.me or Login.gov password.

What changed about My HealtheVet account login?

VA removed the My HealtheVet user ID and password sign-in option on March 5, 2025. VA later removed DS Logon as a VA online sign-in option on November 18, 2025. Login.gov and ID.me are now the two accepted providers.

The My HealtheVet health service did not disappear. The sign-in method and online location changed, and users must have an identity-verified Login.gov or ID.me account with MFA to maintain online access. Existing health information and tools should connect after successful sign-in; follow any VA prompts needed to associate the provider account with the existing record.

How do I contact VA for My HealtheVet login help?

Use the verified contact block above this article for the official My HealtheVet support number and current service hours. The block also identifies the available TTY option for callers who are deaf, hard of hearing, or have a speech disability.

Before calling, have the email address used with Login.gov or ID.me, the provider name, the exact error message or code, the device and browser name, and a short description of the last successful step. Do not give a support representative your password or one-time security code.

Contact VA when the provider accepts your sign-in but VA.gov fails to load or connect your information. Contact Login.gov or ID.me directly when the problem involves that provider’s password, locked account, identity verification, or authentication method. This distinction usually gets myhealth va login help from the team able to fix the issue.