My HealtheVet on VA.gov Account Access

Open {site}, select My HealtheVet, and sign in with an identity-verified Login.gov or ID.me account to reach your VA health tools.

How do I access My HealtheVet on VA.gov?

My HealtheVet on VA.gov is the current VA health portal. To avoid imitation pages, check that the page clearly identifies the U.S. Department of Veterans Affairs and uses VA.gov before entering account information.

1. Open {site} in your browser.
2. Select My HealtheVet from the VA.gov page or menu.
3. Choose the button to sign in or create an account.
4. Select Login.gov or ID.me.
5. Enter the credentials for that sign-in provider and complete the security check.
6. Follow any VA.gov prompts needed to connect the verified credential to your VA information.

If you searched for “my healthevet at va.gov” or “my health e vet on va gov,” confirm that you reached VA.gov before continuing. Do not enter credentials after following an unexpected message, advertisement, or pop-up.

Which sign-in option works for a My HealtheVet account on VA.gov?

VA.gov currently supports two credentials for online VA services: Login.gov and ID.me. A credential is the account information used to confirm who you are when you sign in.

• Login.gov: Choose this option if you already have a Login.gov account associated with an email address you can access.

• ID.me: Choose this option if you already have an ID.me account and can complete its security check.

Both options require multifactor authentication, which means confirming the sign-in with another security method in addition to a password. Use the provider where you can access the registered email address and authentication method.

A My HealtheVet user ID and password no longer works as a VA.gov sign-in credential. DS Logon credentials are also no longer accepted for VA online services. Creating a verified Login.gov or ID.me account does not remove the health information already connected to your VA records.

What can I do after signing in to My HealtheVet?

After signing in to the My HealtheVet account on VA.gov, the available tools may include:

• Requesting refills and tracking eligible VA prescriptions.
• Reviewing medications listed in VA records.
• Scheduling or managing some VA health appointments.
• Sending secure messages to a VA health care team.
• Reviewing, downloading, or printing available medical records, including test results and care notes.
• Ordering certain medical supplies.

The exact information and actions shown depend on the records and services connected to the user’s VA account. My HealtheVet provides account tools and access to stored information; it does not replace instructions from a health care professional.

What should I do when My HealtheVet will not let me sign in?

First identify where the problem appears. An error on a Login.gov or ID.me screen usually needs attention from that provider, while an error after returning to VA.gov may involve the VA session or browser.

1. Check that you selected the provider for the account you previously created.
2. Re-enter the email address and password carefully. Avoid repeated attempts if the provider says access is locked.
3. Look in the email spam or junk folder if an email confirmation is missing.
4. Check the phone signal or internet connection if an authentication code does not arrive.
5. Use another authentication method only if the provider offers one that you previously set up.
6. If verification finished but VA.gov shows an error, close that browser tab, open a new tab, and sign in again.
7. For a browser error, clear cookies and cached browsing data, confirm that cookies are enabled, update the browser, and try again.

If the page displays an error code, copy it exactly or take a screenshot that does not expose a password, authentication code, or sensitive health information. That code can help official support identify the problem.

How do I recover access to My HealtheVet on VA.gov?

Recovery starts with Login.gov or ID.me because those providers control the credentials used for My HealtheVet at VA.gov. VA representatives cannot reset a Login.gov or ID.me password.

1. Return to the official VA.gov sign-in page and select the correct provider.
2. Use that provider’s displayed password-recovery option.
3. Follow the provider’s instructions using the email address and authentication method already connected to the account.
4. If identity verification fails, use the provider’s official help section for its current document and verification instructions.
5. After recovery or verification is complete, close the old session and start a new VA.gov sign-in.

Do not create several accounts simply because a password was forgotten. A new account with a different email address may not solve a connection problem. Never give a password or one-time security code to someone claiming to complete recovery for you.

How do I contact official VA support for My HealtheVet?

Use the verified contact block provided on this page or the support information displayed within VA.gov. For a Login.gov password or verification problem, use the Login.gov help center. For an ID.me password or verification problem, use the ID.me support section. For an error involving My Health e Vet VA gov tools after a successful sign-in, choose official My HealtheVet or VA online-services support.

Before contacting support, prepare:

• Your full name and the email address associated with the sign-in provider.
• The provider selected: Login.gov or ID.me.
• The exact error message or code.
• The approximate time the problem occurred.
• The device and browser used.
• The last step completed successfully.

Do not send a password, authentication code, full identity document, or private medical details unless an official verification process specifically requests information through its secure system.