Met-Ed Outage Map and Power Status

Open the Official Met-Ed Outage Map

Open {site} and look for the outage or power-status section. The outage map may be listed under labels such as “Outages,” “Outage Map,” or “View Outages.” Labels and page layout can change, so follow the wording shown on the official site.

Before entering location information, confirm that the page identifies Met-Ed or its parent company, FirstEnergy. Avoid maps copied by news sites, social media accounts, or unfamiliar services. Those sources may be delayed or may not show official restoration updates.

The official Met-Ed outage map is designed for current system information. You should not need to follow unrelated account, billing, or promotional links just to view the general map.

Search for an Outage Near You

Start by opening the map and allowing it a moment to load. Depending on the current version, it may offer a location search, map controls, or both. Use whichever tools appear on your screen.

1. Enter an address or ZIP code if the map provides a search box.
2. If search is unavailable, zoom in and move the map toward your town or neighborhood.
3. Select a shaded area, marker, or outage symbol to see available details.
4. Compare the displayed location with your service address before relying on the information.

If your address does not appear, try the ZIP code or nearby streets. A very recent outage may not be visible immediately. Your property may also be affected even when the nearest map symbol appears outside your immediate area.

Understand the Outage Map

The meted outage map may use colors, boundaries, clusters, or symbols to group affected areas. A legend on the page should explain what each color or symbol means. Zooming in can separate a large cluster into smaller outage areas.

Details commonly shown on utility outage maps can include:

• The approximate number of customers affected.
• The general area connected to an outage event.
• Whether the outage has been reported or assigned for review.
• Whether a crew status is available.
• An estimated restoration date or time, when the utility has posted one.

Treat every estimate as a working update, not a guarantee. Conditions in the field can change after crews inspect equipment, and the official map may revise or remove an estimate. Check the map again for the latest information provided by Met-Ed.

Outage boundaries are also approximate. A marker covering your neighborhood does not prove that every home inside it has lost power. Likewise, a home near the edge of a marked area may still be affected.

Report a Power Outage

If your power is out, report it even when a nearby outage already appears on the map. Your report can help the utility connect your location with the correct incident.

Open {site} and choose the official option for reporting an outage. The process may ask for information that identifies the service location. Have the following ready:

• The service address where power is out.
• The name connected with the utility service, if requested.
• Account or contact information available on a recent statement, if required.
• A safe description of what you can observe, such as whether nearby properties also appear dark.

If online reporting is unavailable, use the verified outage telephone contact displayed in the contact block on this page or in official Met-Ed materials. Follow the prompts carefully and confirm that the location is correct. Do not approach damaged equipment to gather more details.

What to Do If the Map Does Not Load

During a widespread outage, the map may load slowly or your own internet connection may be limited. Try one step at a time:

• Refresh the page and wait briefly for map data to appear.
• Close other browser tabs or apps that may be using the connection.
• Switch between mobile data and a trusted Wi-Fi network, if either is available.
• Turn off a connection-filtering tool temporarily if it is preventing the map from loading.
• Try another browser or another device.
• Restart the browser if the page opens but the map remains blank.

If the Met-Ed outage map still will not open, call the verified outage line shown with this page. Keep your service location ready. You can also check again later from a safe place with a stronger connection.

Prepare for an Extended Outage

Use flashlights or battery-powered lights where possible. Keep open flames away from children, pets, curtains, and other materials that can catch fire.

Operate a generator only outdoors, well away from doors, windows, and vents. Never run one inside a home, garage, basement, or enclosed space. Follow the manufacturer’s safety instructions and use properly rated equipment.

Keep refrigerator and freezer doors closed as much as possible. If you are unsure whether food remained at a safe temperature, follow current food-safety guidance and do not taste it to decide whether it is safe.

Anyone who depends on an electrically powered medical device should use the device’s backup plan and contact the appropriate medical provider or emergency services if safety is at risk.

Stay far away from downed or hanging power lines and anything touching them. Treat every line as energized. Report the hazard from a safe location. For immediate danger, fire, serious injury, or a life-threatening medical situation, contact emergency services.