Login to Microsoft Account at login.microsoft.com

To sign in to a Microsoft account, open {site} and confirm that the page identifies Microsoft before entering any account information. If Microsoft sign-in fails, use the recovery choices shown on that page instead of entering credentials on another website.

The name login.microsoft.com may appear in searches for Microsoft account access. Use the verified {site} marker on this page rather than typing or following a similar-looking address from an advertisement, email, text message, or unfamiliar search result.

What is the official Microsoft account sign-in address?

The verified Microsoft sign-in destination is provided through {site}. This marker is converted into the correct address by the page, so you do not need to copy an address from the article.

Before entering an email address or password, check the browser address bar. The connection should be encrypted, the page should clearly identify Microsoft, and the domain should not contain extra words, misspellings, substituted letters, or an unfamiliar ending.

A padlock only means that the connection to a site is encrypted; it does not prove that the site belongs to Microsoft. If the address looks different from the expected Microsoft sign-in page, close the tab and return through the verified marker.

How do I sign in to my Microsoft account?

1. Open the verified Microsoft sign-in page in a current browser.
2. Enter the email address, phone number, or Skype name connected to the Microsoft account, then select Next.
3. Check that the account shown is the one you intended to use, especially on a shared phone or computer.
4. Enter the account password and continue. A password is the secret phrase used to prove that you control the account.
5. If a passwordless choice appears, select the available method you already set up, such as an authenticator approval, a security key, or another on-screen option.
6. Complete any security prompt. If the device is shared, do not choose an option that keeps the account signed in.

If Microsoft displays several saved accounts, choose the correct one rather than changing the password for an account you did not mean to open.

Why does Microsoft say my password is wrong or my account is locked?

For a wrong-password message, check the email address first. People often enter a work or school address when they meant to use a personal Microsoft account, or select an old saved account without noticing.

• Retype the password carefully and check capitalization.
• Turn off Caps Lock and confirm that the keyboard is using the expected language.
• Remove an automatically filled password and enter the current password manually.
• If the password still fails, use the password-reset choice instead of repeatedly guessing.

If Microsoft says the account is locked, follow the identity-check instructions on the Microsoft page. Repeated attempts can make troubleshooting harder. Do not pay anyone or share a verification code with someone claiming that they can unlock the account.

How do I fix Microsoft cookie errors, cache problems, or redirect loops?

A redirect loop happens when the browser repeatedly sends you between pages without completing sign-in. Old cookies, blocked cookies, extensions, or conflicting saved sessions can cause this behavior.

1. Close other tabs where a Microsoft account is open, then retry in one new tab.
2. Use a private or incognito window to test whether saved browser data is causing the problem.
3. If private browsing works, clear cookies and cached files for Microsoft pages in the browser settings.
4. Temporarily disable extensions that block scripts, cookies, or redirects, then try again.
5. Confirm that the device date and time are correct.
6. Try another current browser or switch between Wi-Fi and cellular data if the page will not load.

Clearing all browser data may sign you out of other services. If possible, remove only the data associated with Microsoft pages.

How do I recover a Microsoft account if I forgot the password?

Select the forgot-password or account-recovery choice on the Microsoft sign-in page. Account recovery is the process Microsoft uses to verify ownership before allowing a password reset or restoring access.

1. Enter the account identifier requested by Microsoft.
2. Choose a recovery email address, phone number, or other method that Microsoft offers for that account.
3. Enter the code sent through the selected recovery method.
4. Create a new, unique password if Microsoft confirms the identity check.
5. Sign in again using the recovered account and the new password.

If you cannot access the listed email address or phone number, look for another verification or recovery option on the page. Provide accurate information that matches the account. Microsoft may require additional review or a waiting period, but the available process and timing depend on the account and the checks shown during recovery.

What do I do when Microsoft asks for a two-factor security code?

Two-factor authentication is an extra identity check used in addition to a password. Microsoft may ask for an authenticator code, an SMS code, or approval from a trusted device, depending on the methods already connected to the account.

• For an authenticator code, open the authenticator app you previously linked and enter the current code shown for the Microsoft account.
• For an approval prompt, compare any details shown and approve only a sign-in you started.
• For an SMS code, confirm that the masked phone number is yours, request the code once, and enter the newest code received.
• If a code does not arrive, check the phone signal, blocked messages, and the selected delivery method. Then use another method offered on the Microsoft page.

Never give a security code or approve a prompt for a sign-in you did not start. Microsoft support should not need your password or a one-time verification code.

How can I get help from Microsoft support?

Use the official Microsoft support area and choose the category for account access or sign-in. Start from the verified Microsoft site rather than a phone number, sponsored result, social-media message, or third-party recovery service.

Have the account email address, the exact error message, the device and browser names, and a short description of what happened ready. You can also note which recovery methods remain available and which troubleshooting steps you already tried.

Do not send Microsoft support your password, authenticator code, SMS code, or recovery code. Support can explain official recovery steps, but identity checks still have to be completed through Microsoft’s own account process.