My Service Support

Amazon Login and Password Reset Help

Updated 2026-08-20 · 972 words

To sign in to an Amazon account, open the official Amazon site, select Sign In, and enter the email address or mobile number and current password for the account. If the Amazon login password is forgotten, select Forgot your password and complete Amazon’s security-code process to create a new password.

Use only Amazon’s own sign-in and recovery screens. A security code is a one-time code Amazon uses to confirm that the person requesting an account password reset can access a registered contact method.

How do I sign in to my Amazon account?

  1. Open {site} and select the Sign In option.
  2. Enter the email address or mobile number associated with the Amazon account.
  3. Select Continue, then enter the current password.
  4. Select Sign In. If Amazon requests an additional verification code, enter the code from the method shown on the screen.

Check the spelling of the email address carefully and include the correct country code when using a mobile number. If a saved password fails, type the Amazon login account password manually. This avoids submitting an old password stored by the browser or password manager.

Do not repeatedly guess an Amazon login with password credentials. Select Forgot your password if the correct password is no longer known.

How do I reset a forgotten Amazon password?

The Amazon login password reset starts from the official sign-in screen. Have access to the registered email account or mobile number before beginning.

  1. Select Forgot your password on the Amazon sign-in screen.
  2. Enter the email address or mobile number connected to the account and select Continue.
  3. Check the destination Amazon identifies for a security code.
  4. Retrieve the code from that email account or phone and enter it on Amazon’s recovery screen.
  5. Select the option to set a new password, then enter and confirm a strong password that is not used for another account.
  6. Complete the process and use the new password for the next Amazon login.

If “amazon login forgot password” or “amazon login password forgot” describes the problem, begin a fresh recovery request instead of using a code from an earlier attempt. Never give the reset code or new password to another person.

How can I reset my Amazon password without phone access?

An Amazon login and password reset without a phone number may be possible if Amazon offers the registered email address or another verified method on the recovery screen. The available choices depend on the security methods already connected to that account.

  • If the code screen offers email, send the code to the registered email address.
  • If two-step verification is enabled, use a previously configured backup method or authenticator app when Amazon displays that choice.
  • If no accessible method appears, use Amazon’s official two-step verification account-recovery option. Follow only the identity-verification instructions Amazon presents.

An Amazon login and password reset phone number cannot simply be replaced from outside the account. Customer support may explain the official recovery route, but support should not ask for the password or bypass account verification. Do not create a different account expecting it to restore access to the original account.

What should I do if the Amazon verification code never arrives or does not work?

For an Amazon login and password reset code problem, first confirm that the masked email address or phone number shown by Amazon belongs to the account. The mask hides part of the destination for security.

  • Delayed code: Check the email inbox, spam, junk, and filtered folders. Confirm that the phone can receive messages if Amazon sent the code by text.
  • Rejected code: Enter the newest code exactly as shown, without extra spaces. Codes from earlier recovery requests may no longer work.
  • Expired code: Return to the recovery screen and request a new code. Use that new code with the same active reset attempt.
  • Unfamiliar destination: Recheck the email address or mobile number entered. If the destination still looks wrong, stop and use Amazon’s account-support or recovery process.

Avoid sending many code requests in quick succession because it becomes easy to confuse older messages with the current Amazon account password reset code. If the page reports a temporary restriction, follow the instructions displayed by Amazon rather than trying to work around it.

How do I contact Amazon about login or password-reset problems?

For Amazon sign in password reset help, open {site}, locate Customer Service or Help, and choose the topic for account settings, login, password, or account security. Use the contact method Amazon displays there. This ensures that the support channel and availability information come directly from Amazon.

If account access is unavailable, look for help with sign-in issues from the official sign-in screen. Describe whether the problem is the password, the reset code, an inaccessible email address or phone, or two-step verification. Do not send a password, one-time security code, or full payment information in a support message.

How do I protect my Amazon account after resetting the password?

After an Amazon login reset succeeds, review the account before returning to normal use. Unexpected changes can indicate that someone else accessed the account.

  1. Open Login & Security in the account settings and verify the name, email address, and mobile number.
  2. Replace any unfamiliar or outdated contact details using Amazon’s verification process.
  3. Review devices and account access. Deregister unfamiliar devices where Amazon provides that control, and sign out on shared devices.
  4. Enable Two-Step Verification in Amazon’s security settings. Two-step verification requires a second proof, such as a code, in addition to the password.
  5. Add and maintain the backup verification method Amazon requests so losing one phone does not remove every recovery option.
  6. Keep the new Amazon login and password unique, and update any password manager that still contains the old password.

If an unexpected reset code or account-change notice arrives after recovery, do not approve it. Return to Amazon’s official account-security area and review the account again.