Keeps Customer Service and Support Hours

Keeps customer service is available by phone, text, email, and website chat during the company’s published support hours. Keeps lists support availability every day from 8 a.m. to 8 p.m. EST for each of those contact methods.

How can I contact Keeps customer service?

The verified contact block above this article contains the current details for Keeps customer service. Use that block for any phone or email information because contact details can change.

Keeps identifies these official support options:

• Phone support for speaking with a representative.
• Text support for sending a written question from a mobile phone.
• Email support for questions that do not require a live conversation.
• Website chat, opened through the Support control near the bottom-right corner of the Keeps website.

Open {site} if you want to use website chat, review the help center, sign in, or send a message through your account. For a question about an existing prescription, Keeps directs customers to message their Keeps medical provider after signing in. General customer service cannot replace a medical provider.

What are the Keeps customer service hours?

Keeps customer service hours are Monday through Sunday, from 8 a.m. to 8 p.m. EST. Keeps publishes the same schedule for text, email, chat, and phone support.

• Phone: every day during the published support hours.
• Text: every day during the published support hours.
• Email: messages can be sent outside those hours, but Keeps says replies are handled during support hours.
• Chat: every day during the published support hours when the Support control is available on the website.

Keeps labels the time zone as EST. Check the difference between EST and your local time before contacting support.

The general Keeps support pages do not publish a complete holiday schedule. A separate official cancellation notice says its stated phone availability excludes federal holidays. Because holiday coverage may differ from the normal schedule, check the current contact block or account notice before relying on same-day help on a federal holiday. Keeps does not publish a guaranteed response time.

What should I have ready before contacting Keeps?

Having identifying information ready can help Keeps locate the correct account or order. Share it only through an official Keeps contact method.

• The full name on the Keeps account.
• The email address and phone number connected to the account.
• An order number, shipment confirmation, or refill date, if the question concerns an order.
• The delivery address shown on the relevant order.
• The date and description of a charge for a billing question, without sending complete card or bank details.
• A short description of the problem and any error message shown on the screen.
• Relevant emails, screenshots, or tracking updates with sensitive information covered.

Never send a password, password-reset code, full payment-card number, bank login, or security code. Keeps support may need to verify identity, but a legitimate representative should not need your account password.

How do I reset a Keeps password or recover an account?

Keeps provides a Forgot Password process for customers who cannot sign in. A password-reset message is sent to the email address registered to the account.

1. Open {site} and select Sign In.
2. Select Forgot Password on the sign-in screen.
3. Enter the email address associated with the Keeps account.
4. Open the reset message and follow its instructions.
5. Create a new, unique password, then return to the sign-in screen.

If the message does not arrive, check spam, junk, and filtered folders. Confirm that the entered address matches the one originally used for Keeps, then request another message after allowing time for delivery. Do not share the reset message or code with anyone.

If the registered email address is unavailable, the automated reset process cannot be completed through that inbox. Contact Keeps customer service through an official method and explain that you have lost access to the registered address. Have the account name, old email address, phone number, and recent order information ready so support can explain its identity-verification and recovery process. Do not create a second account merely to regain access unless Keeps instructs you to do so.

Why do customers contact Keeps support?

Keeps customer service handles account, order, billing, and subscription questions at a general support level. Common reasons include:

• Account access, password-reset trouble, or changes to account information.
• Order status, tracking information, or a shipment confirmation that cannot be found.
• A delayed, missing, damaged, or incorrectly delivered package.
• A billing question, an unfamiliar charge, or trouble updating payment information for future orders.
• Viewing refill information or requesting help with subscription changes or cancellation.
• Updating a delivery address for future shipments.

Give support the order number and the exact issue when possible. For questions that require clinical review, use the account message option for the Keeps medical provider instead of asking general customer service for medical advice.

What if I cannot reach Keeps support?

If a live channel is unavailable, use the official Keeps help center to search account, subscription, order, shipping, and support topics. You can also send an email outside normal hours; Keeps says it will be handled during the published support schedule, although no response time is guaranteed.

Signed-in customers can review account and order information without waiting for a representative. Customers with an existing prescription question can use secure account messaging to contact their Keeps medical provider.

If phone, text, or chat does not connect, try again between 8 a.m. and 8 p.m. EST on a non-holiday day. Recheck your local-time conversion, disable any browser content blocker that may hide the chat control, or try another official contact method. Keep copies of messages and note when you contacted Keeps, especially when the issue concerns an upcoming account or subscription event.