Illuminating Company Outage Status and Updates

Check the Current Outage Status

Open {site} and choose the outage map or outage status option. The official tool is the best place to check an Illuminating Company outage because it uses reports and field information received by the utility.

1. Allow location access or search for the affected service location.
2. Select the outage marker or area that covers the property.
3. Review the number of affected customers, current crew status, and any estimated restoration information shown.
4. Refresh the tool later for an Illuminating Company outage update.

Map boundaries can cover more than one street, so zoom in before deciding whether a marker includes the property. If you signed in before opening the tool, the account’s service location may be available automatically. Otherwise, you may need to enter location details.

An empty map does not always mean that power is available. A new incident may not appear until customers report it and the utility processes the reports.

Report a Power Outage

Use the official reporting option on {site} if the outage has not been reported, or if the status tool asks you to confirm that your property is without power. Look for a choice labeled to report an outage.

Depending on the reporting method, you may be asked for information that identifies the account or service location. Have these details ready:

• The account holder’s name.
• The service address where the power is out.
• Account information, if available.
• A description of what is affected, such as the whole property or only part of it.
• Any visible damage near the meter, service wires, or utility equipment.

Enter the service location carefully. A mailing address, apartment number, or nearby property may not identify the correct electric meter. Save any confirmation or reference information displayed after the report is submitted.

Do not submit repeated reports simply because the Illuminating Company outage status has not changed. Report again if the first report was made for the wrong location, the tool says no report exists, or conditions become dangerous.

Find Estimated Restoration Information

An Illuminating Company restoration estimate may appear in the outage map, the status details for the affected location, or updates connected with an outage report. Check the incident details rather than relying only on the map symbol.

An estimate is a working target, not a guarantee. Crews may first need to locate the damage, make the area safe, remove hazards, obtain equipment, or repair a larger part of the system before restoring individual properties. Weather, access problems, hidden damage, and additional failures can change the estimate.

The first estimate may cover a broad area. Later updates can become more specific after a crew assesses the incident. A changed or temporarily missing estimate does not necessarily mean the report was lost. Continue checking the official status tool for the latest information.

What the Outage Map Shows

The Illuminating Company outage map summarizes known incidents. Labels and display details may vary by device, map view, and stage of the response. Common information includes:

• A general outage location or shaded affected area.
• The number or range of customers affected.
• The number of reported incidents in an area.
• Whether the outage is reported, under assessment, assigned, or being handled by a crew.
• An estimated restoration time when one is available.
• The most recent time the information was updated.

A marker normally represents an incident or group of affected customers, not the exact location of damaged equipment. Customer totals and incident counts can also change as reports are grouped, separated, or cleared. Power may return to parts of an area before the map closes the entire incident.

If Your Outage Is Not Listed

First check whether the problem is limited to the property. Look through a window or from a safe position to see whether nearby buildings and streetlights have power. Do not enter a dark or unsafe area just to investigate.

Check the main breaker only if the electrical panel is dry, undamaged, and safe to approach. If a breaker has tripped, switch off or unplug sensitive equipment before resetting it once. Do not keep resetting a breaker that trips again. Contact a qualified electrician if only part of the property is affected, there is a burning smell, or the panel shows damage.

If the property appears safe and the issue is not internal, submit an Illuminating Company report outage request. Confirm that the service address, unit number, and account details match the affected meter. Then check the outage status again after the report has been processed.

If neighbors have power but the entire property does not, the problem could involve the individual service connection. Tell the utility what you observed without touching the meter, wires, or nearby equipment.

Power-Line and Electrical Safety

Treat every fallen, low, or damaged wire as energized. Stay well away, keep other people and pets back, and contact emergency services when a line creates an immediate danger. Report the hazard to the utility from a safe location. Never touch a wire, anything resting on it, or a person or object in contact with it.

Do not drive over a downed line. If a line falls on a vehicle, remain inside unless fire or another immediate threat makes staying more dangerous. Warn others not to approach and wait for trained responders.

Keep away from damaged meters, service panels, transformers, and electrical equipment exposed to water. Do not attempt repairs or remove branches from utility lines. If you see sparks, smoke, fire, or someone receiving an electric shock, move away and contact emergency services.

Turn off or unplug appliances when it is safe to do so, leaving one light on to show when service returns. Use portable generators only outdoors and away from doors, windows, and vents. Never connect a generator directly to household wiring unless approved transfer equipment has been installed by a qualified professional.