iForgot Apple Password Reset: Sign-In and Support Guide

Use iforgot.apple.com when you have forgotten your Apple ID password and cannot reset it on a trusted Apple device. Apple now calls an Apple ID an Apple Account, but the same email address or phone number still works for signing in.

The iforgot Apple password process verifies your identity before allowing you to create a new password. Follow only the choices shown for your account because available recovery methods differ.

What is iForgot used for?

iForgot is Apple’s official online password-reset and account-recovery tool. Use it when you cannot remember your Apple Account password, cannot use the normal sign-in screen, or do not have an accessible trusted Apple device.

A trusted device is an iPhone, iPad, Mac, or other eligible Apple device that is already signed in to your account and can help verify your identity. If you have such a device, resetting the password in Settings or System Settings is generally the more direct path.

Use Apple Support instead when iForgot does not recognize your account information, repeatedly fails to verify you, or directs you to request access for a locked account. Apple Support cannot simply bypass the identity checks required for account recovery.

What do you need before resetting an Apple password?

Before starting the iforgot Apple com password process, gather the information and devices that Apple may use to identify you:

• Your Apple Account email address or phone number.
• A trusted phone number connected to the account.
• Access to a trusted Apple device, if one is available.
• Access to a recovery email if Apple offers email verification for your account.
• Your device passcode if you reset the password through an already signed-in device.

You can use a browser for iForgot. On a signed-in iPhone or iPad, you can instead open Settings, tap your name, choose Sign-In & Security, and select Change Password. On a signed-in Mac, open System Settings, select your name, choose Sign-In & Security, and select Change Password.

How do you reset your password at iforgot.apple.com?

1. Open iforgot.apple.com in your browser. Confirm that the page identifies itself as an Apple password-reset service before entering account details.
2. Enter the email address or phone number used for your Apple Account. Complete any displayed security check and continue.
3. Choose from the verification or recovery choices Apple displays. You may be directed to a trusted device, asked to confirm a trusted phone number, or offered another method available for your account.
4. Follow the prompt on the trusted device or enter the verification information requested on the page. Never give a verification code or device passcode to another person.
5. Create a new password that meets the requirements displayed by Apple. Use a password you have not used for another account.
6. Finish the process and sign in again with the new password. If Apple starts account recovery instead of allowing an immediate reset, follow the status instructions it provides.

The exact iforgot Apple com reset password screens can vary according to the security information and trusted devices attached to the account.

What should you do if the reset email or verification code never arrives?

If an expected message does not arrive, first confirm that the displayed destination matches a phone number or email address you can access. A masked address may show only enough characters to help you identify it.

• Check spam, junk, deleted, and filtered email folders.
• Search the inbox for recent messages from Apple.
• Confirm that the phone has a connection and can receive ordinary text messages.
• Check whether Focus settings, message filtering, or carrier-level blocking may be hiding a text.
• Select another verification method if iForgot presents one.

Allow a recently requested email or code time to arrive before requesting another. If the code expires or the page says it is invalid, request a new one and use only the newest code. Do not keep guessing codes or repeatedly restart account recovery.

If Apple has placed the account into account recovery, the process may include a waiting period. Wait for Apple’s stated update instead of submitting duplicate requests, which may interfere with the recovery attempt.

What should you do if iForgot says the account is locked or disabled?

A forgotten password and a locked account are related but different problems. A password reset replaces a password you cannot remember; an account lock prevents sign-in until Apple’s required access process is completed.

If the message says the account was disabled for security reasons, follow the offered password-reset instructions. If the message says the Apple Account is locked or not active, look for Request Access in the alert and submit the information Apple requests.

A separate message saying that Media & Purchases is disabled may provide a reactivation option. Follow that prompt rather than treating it as a standard password problem. If Apple denies an access request or says the account cannot be used, contact Apple Support for an explanation of the available next steps.

How can you get help from Apple Support?

Open {site} and choose Apple Account Support if iForgot does not resolve the problem. Select the option for a forgotten password, account access, or a locked account, then use the contact choices Apple displays for your location and issue.

The Apple Support app is another verified channel. On a borrowed Apple device, open the app, find Support Tools, choose Reset Password, and select the option to help someone else. Account details entered through that flow are not stored on the borrowed device.

Do not trust a phone number found in an advertisement, unsolicited message, or unofficial search result. Apple representatives will not need you to reveal a password or verification code.

What should you do after resetting your Apple password?

1. Sign back in on each Apple device using the new password when prompted.
2. Update the password in your password manager or browser and remove the outdated saved entry.
3. Check Apple services that continue to request the old password and enter the new one.
4. Review the trusted phone numbers and devices associated with the account. Remove anything you do not recognize through Apple’s account settings.
5. Complete any prompt to confirm or enable two-factor authentication. Two-factor authentication uses a trusted device or phone number as an additional identity check.

If unexpected prompts continue after the reset, return to Apple Account Support and review the account-access options.