How to Change Your Phone Number on ID.me

To change the phone number on an ID.me account, sign in, add the new number as a multi-factor authentication method, confirm it, and then remove the old method. If the old phone cannot receive a code, use ID.me’s MFA recovery process to confirm account ownership and set up a new method.

MFA, or multi-factor authentication, is the security step that asks for a code or another form of proof after you enter your password.

What do you need before you change your ID.me phone number?

Before starting an ID.me change phone number request, have the information and devices that apply to your situation:

• The email address and password for your existing ID.me Wallet.
• Your new phone, with service that can receive a text message or phone call.
• Another MFA method already connected to the account, if you have one.
• Access to the email address associated with your wallet.
• A camera and an identity document if ID.me asks you to confirm that the wallet belongs to you.

ID.me decides which identity checks appear during recovery. Possible prompts include confirming email or personal information, taking a live selfie, uploading an identity document, or joining a video call. Follow only the prompts shown for your account.

Do not create another ID.me account because the old number is unavailable. Recover the existing wallet instead.

How do you change your phone number while signed in?

If you can sign in with your current MFA method, update the phone number on ID.me by adding the new method before removing the old one.

1. Open {site} and sign in to your ID.me Wallet.
2. From My Wallet, select Sign In & Security.
3. Find Text Message or Phone Call and select Set up.
4. Complete the security check using your current MFA method.
5. Enter the new phone number, choose Text me or Call me, and select Continue.
6. Enter the six-digit code sent by text or phone call, then select Continue.
7. Select Continue again to finish setting up the new method.
8. Return to Sign In & Security. After confirming that the new method works, use the trash can icon to remove the old phone method if it is still listed.

ID.me requires at least one MFA method on the wallet. Add and test the replacement before deleting the old method. These are the relevant steps whether a search is phrased as “id.me how to change phone number,” “idme change phone number,” or “change ID.me account phone number.”

How do you change the number without access to your old phone?

For an ID.me change phone number without old phone access, reset the MFA method instead of waiting for a code at the previous number.

1. Go to the ID.me sign-in screen and enter the email address and password for the existing wallet.
2. On the Complete Your Sign In screen, select MFA recovery process.
3. Follow the prompts to confirm ownership of the wallet.
4. After ownership is confirmed, follow the prompts to set up a new MFA method using the current phone number or another available method.
5. Finish setting up the new MFA method within the period displayed by ID.me. If that period expires, begin MFA recovery again.

The account-specific prompts control what proof is needed. An ID.me account recovery phone number change may involve a live selfie, video call, email confirmation, personal-information check, or identity-document upload.

What should you do if you cannot sign in to ID.me?

If the password is the problem, use the password-reset option on the sign-in screen and follow the message sent to the account email. If the password works but the MFA code goes to the old number, choose MFA recovery process on the Complete Your Sign In screen.

If you no longer use the account email but remember the password, enter that original email address to begin signing in and complete an available MFA method. If you cannot reset the password, recover MFA, or access the email, contact ID.me Support for help recovering the existing wallet.

During recovery, enter personal information carefully. If information recently changed, ID.me may ask for earlier information, such as a previous address. If self-service identity verification does not succeed, follow the displayed instructions for the extended video-call option. This is the official path for an ID.me change old phone number request when normal sign-in is blocked.

What should you do if the phone verification code never arrives?

For an ID.me phone number verification problem, check the number displayed on the Complete Your Sign In screen before requesting another code.

• Select Resend my verification code if that option appears.
• Choose Call me if a text does not arrive and the call option is offered.
• Confirm that the phone has a working connection and is not blocking messages from ID.me.
• Enter the full phone number requested on the form. Do not include a phone-number extension because ID.me does not support extensions for this MFA method.
• Use the newest code received and type all six digits exactly as shown.

If ID.me rejects the number while verifying your identity, follow the on-screen path. ID.me may direct you to an extended video call when it cannot confirm that the number belongs to you.

If the screen says that an attempt limit has been reached, stop submitting codes and follow the instructions displayed. Do not guess at a waiting period or repeatedly retry. Use MFA recovery or contact Support when the screen provides no usable next step.

How do you contact ID.me Support about a phone-number change?

Open {site}, locate the Support area, and choose the contact option that matches whether you can sign in. A signed-in user can submit a support ticket. A user who cannot sign in can select Start Chat and explain that the old phone number prevents MFA.

Include the email address associated with the wallet, whether you know the password, whether you can access the account email, whether any MFA method still works, the exact error message, and the recovery steps already attempted. Do not send passwords or verification codes in the description.

After submitting a request, check the inbox and spam or junk folder for ID.me Support messages. An automated response may arrive first; if it does not solve the problem, reply to that email to continue with a support agent. Keep the email thread together to check and continue an existing support request.

The same official process applies to searches such as “change phone number on ID.me,” “how to change phone number on ID.me,” “idme how to change phone number,” and “update phone number on ID.me”: recover the existing wallet, verify ownership when prompted, and replace the MFA method.