GetInternet.gov Login and Sign-In Help

Official GetInternet.gov Login Page

Open {site} and check that the page identifies itself as a United States government service. GetInternet.gov was the consumer application portal for the Affordable Connectivity Program, also called ACP.

The ACP ended in 2024, and new applications are no longer accepted. As a result, the former consumer sign-in page may be unavailable, display an end-of-program notice, or provide only limited access to an existing record. A page that promises a new ACP application is not the official current process.

Search phrases such as “get internet .gov login,” “getinternet gov login,” and “get internet gov login” can produce advertisements or unofficial pages. Do not enter personal information on a search-results page. Verify that the page shows GetInternet.gov as the government service name and contains the standard government-site notice before entering account information.

How to Sign In

If the official site still offers access to a legacy consumer account, use the Sign In or Log In option shown there. The GetInternet.gov consumer account was part of the National Verifier system administered by the Universal Service Administrative Company, known as USAC.

1. Select the consumer sign-in option, not a provider or program-administrator portal.
2. Enter the email address associated with the application. The email address serves as the account identifier; it is not a separate public username.
3. Enter the password created for that account.
4. Complete any authentication prompt displayed by the official system. If a code is required, obtain it only from the email address or phone method already associated with the account.
5. After signing in, review the information the portal still makes available. Because the program has ended, some former account actions may no longer work.

The phrases “get internet gov sign in,” “getinternet gov sign in,” and “getinternet.gov sign in” refer to this same former consumer portal. They do not refer to an internet provider’s account page, an FCC Registration Number account, or a Login.gov account.

Create or Link an Account

GetInternet.gov did not use Login.gov or ID.me for ordinary ACP consumer access. During the active program, a first-time applicant entered application information and was then prompted to create a National Verifier consumer account or sign in if the system found an existing account.

There is no current reason to create a new GetInternet.gov account because ACP is no longer accepting applications. Do not create an FCC business account, a Login.gov account, or an account on an unofficial site in an attempt to restore ACP access. Those accounts cannot be linked to create a new consumer benefit record.

If you previously used the National Verifier for another supported program, the official portal may recognize the same email address. Follow only the choices displayed after the system identifies the account. Do not make a duplicate profile simply because an old application does not appear.

Reset Your Password or Username

If the official consumer login still displays a password-recovery option, select Forgot Password and enter the email address used for the account. Follow the instructions sent by the official system and return to the sign-in screen after setting the new password. Check spam or junk folders if the message does not arrive promptly.

There generally is not a separate username to recover: the account identifier is the associated email address. Search old messages from GetInternet.gov or USAC to determine which address you used. Do not rely on a message that unexpectedly asks for a password, verification code, financial information, or full identity documents.

If you cannot access the registered email address or phone method, do not create recovery answers or substitute a new address through an unofficial form. Contact verified support and ask whether the legacy consumer record can still be accessed. Support may need to confirm your identity, but you should never provide your password or a one-time security code.

Fix Common Login Problems

• Invalid credentials: Re-enter the complete email address, remove accidental spaces, and check capitalization in the password. Use the official reset option instead of repeatedly guessing.

• Locked account: Stop trying to sign in and follow any waiting or recovery instruction shown on the official page. If no instruction appears, contact verified support.

• Verification code does not arrive: Confirm that the masked destination shown on screen matches your email or phone, check filtered messages, and request only one fresh code. Older codes may stop working after a newer one is issued.

• Code is rejected: Enter the newest code exactly as shown and before it expires. Never send the code to a person claiming that it is needed to repair the account.

• Browser error: Refresh once, close extra sign-in tabs, and try a current browser with cookies and JavaScript enabled. A private browsing window can help when stored site data is causing a loop.

• Page is unavailable: The service may be temporarily down, or the former ACP function may have been retired. An unavailable page does not make a similarly named third-party site an acceptable substitute.

“Getinternet.gov login” and “get internet.gov login” are alternate ways people search for the same government portal. They do not indicate separate account systems.

Contact GetInternet.gov Support

Use the verified contact block on this page for current support information. Since ACP has ended, support may be able to explain a legacy record or account-access issue but cannot accept a new ACP application.

Before contacting support, prepare your full name, the email address associated with the account, your state, and any application or notice number already in your records. Describe the exact error message and when it appeared. A screenshot can help, but cover sensitive personal details before sharing it.

Never send your password, one-time verification code, or security answers. If someone asks for those items or claims they can reactivate the ended program, stop the conversation and use the verified support method instead.