Forgot Your Gmail Address or Password?

Start Gmail Account Recovery

If you remember your Gmail address but not the password, open {site}, choose Sign in, enter the address, and select Forgot password. Google will guide you through identity checks before allowing you to create a new password.

Use a phone, tablet, or computer that you have used with this account before. If possible, connect from a familiar location and use your usual browser. These details can help Google recognize that the recovery attempt belongs to you.

Enter the most recent password you remember when asked. It does not have to be the current password. If you cannot remember any previous password, choose the available option to try another verification method.

If your situation is “I forgot my password for my Gmail address” or “I forgot my password to my Gmail address,” do not repeatedly guess. Too many unsuccessful attempts may make verification more difficult. Follow the recovery prompts carefully instead.

Find Your Forgotten Gmail Address

If you know the password but cannot remember the email address, begin at the Google sign-in screen and select Forgot email. You will need a recovery phone number or recovery email connected to the account.

1. Enter the recovery phone number or recovery email.
2. Enter the first and last name used on the Google Account.
3. Complete the verification step Google presents.
4. Review the matching account information shown to you.

Check spelling, spaces, and any old names you may have used. If no account appears, try another recovery detail that may have been connected to the account. Also look on devices where Gmail may still be signed in. The account address may appear in Gmail, other Google apps, browser profiles, or device account settings.

Questions such as “what is my Gmail address and password” or “what is my Gmail email address and password” involve two separate pieces of information. Google may help identify the address, but it will not display the existing password. A forgotten password must be reset.

Recover Both the Gmail Address and Password

If you forgot your Gmail address and password, recover the address first. The password recovery process needs an account identifier, so attempting to reset the password before finding the correct address can lead to an account-not-found message.

1. Select Forgot email on the sign-in screen.
2. Use the recovery phone number or email and the name connected to the account.
3. Identify the correct Gmail address from the result.
4. Return to sign-in and enter that address.
5. Select Forgot password and complete the identity checks.
6. Create a new password when Google permits the reset.

This is also the correct order if you forgot your Gmail email address and password, forgot your Gmail address password, or have a Gmail email address with a forgotten password. Treat finding the username and resetting the password as two separate recovery tasks.

Complete Google's Identity Checks

Google changes the questions and methods according to the account and the recovery information available. You may be asked for a previous password, confirmation on a signed-in device, access to a recovery phone or email, or other information associated with the account.

To improve the chance of successful verification:

• Use a device and browser previously used for the account.
• Try from a location where you commonly signed in.
• Answer every question you can instead of skipping it.
• Enter the newest previous password you can remember.
• Keep another signed-in device nearby in case a confirmation prompt appears.
• Check that you can access the recovery email or phone connected to the account.

Enter recovery information only within Google's own sign-in and recovery process. Never give a password or verification code to another person. Google uses the checks to decide whether the available evidence is strong enough; knowing the address alone does not prove ownership.

What to Do If Recovery Does Not Work

If the account cannot be found, recheck the spelling and make sure you are using the right account type. Search old messages, saved contacts, browser profiles, and devices that may show the Gmail address. Ask a trusted contact to look at an earlier message from you and tell you the sender address, but do not ask anyone to send back sensitive account information.

If verification fails, review your answers and try again from a familiar device, browser, and location. Use another recovery option if Google offers one. Avoid making rapid guesses or changing devices repeatedly.

If the account belongs to an employer, school, or other organization, its administrator may control password recovery. Contact that organization through a contact method you already trust.

If you no longer have the recovery phone or email and have no recognized device, recovery may not be possible. No unofficial service can safely bypass Google's checks or guarantee access. Do not pay anyone, install remote-access software, or share a password or code with someone claiming they can recover the account.

Protect the Account After Recovery

After you regain access, open the Google Account security settings and review the account before returning to normal use.

• Create a new, unique password that you do not use for another account.
• Update the recovery phone number and recovery email.
• Review signed-in devices and remove any you do not recognize.
• Check recent security activity for changes you did not make.
• Review two-step verification and make sure its methods belong to you.
• Remove unfamiliar third-party access where appropriate.

Store the Gmail address and new password in a reputable password manager or another secure place only you can access. Do not keep the password in an unprotected note or message. Keeping recovery details current makes a future “I forgot my Gmail address and password” problem much easier to resolve.