Equifax Freeze Phone Number and Support

Call the verified Equifax freeze phone number shown in the contact block above to place, temporarily lift, or permanently remove a security freeze on your Equifax credit file. The phone number for Equifax freeze requests uses an automated process that asks for personal details to locate your file and verify your identity.

A security freeze limits access to your Equifax credit report when someone tries to open a new account in your name. An Equifax freeze applies only to the credit file maintained by Equifax.

What is the Equifax freeze phone number?

The verified equifax freeze phone number appears in the contact block above this article. Use that number instead of a number found in an advertisement, social-media post, unsolicited message, or unverified search result.

The Equifax phone process handles the main security-freeze requests:

• Placing a security freeze on your Equifax credit file.
• Temporarily lifting an existing freeze for a date range.
• Permanently removing an existing freeze.

Listen carefully to the menu and choose the option for a security freeze. A credit lock and a security freeze are different services, so selecting an option for a lock, credit report, dispute, or fraud alert may send you to the wrong process.

What information should you have before calling Equifax?

Equifax must confirm that the caller is connected to the credit file before changing a freeze. Have accurate information available, but do not enter or send sensitive details anywhere except through an official Equifax channel.

You may need:

• Your full legal name, including any suffix.
• Your date of birth.
• Your Social Security number.
• Your current mailing address and ZIP code.
• A former address if you moved recently.
• Answers to identity questions based on information associated with your credit file.
• The dates when a temporary lift should begin and end, if you are requesting a lift.
• Any confirmation, reference, or freeze information previously provided by Equifax.

Make the call from a private place. Do not read sensitive information aloud where other people can hear it, and do not give information to someone who calls unexpectedly claiming to represent Equifax.

How do you place an Equifax credit freeze by phone?

1. Call the verified phone number for Equifax freeze requests displayed in the contact block above.
2. Choose the security-freeze option in the automated menu.
3. Select the option to place a new freeze rather than lift or remove one.
4. Provide the requested identifying information through the official phone system.
5. Complete any identity questions presented during the call.
6. Listen for confirmation that the request was accepted and record any confirmation or reference information provided.

Keep the confirmation in a secure place. Do not store it in a public note, an unprotected shared document, or a message that other people can access. The confirmation can help you identify the request if you later contact Equifax about the status of the freeze.

How do you lift or remove an Equifax credit freeze?

A temporary lift allows access to the Equifax credit file during the requested date range. Permanent removal ends the freeze and leaves the Equifax file unfrozen until another freeze is placed.

1. Call the verified Equifax freeze phone number shown above.
2. Select the option for an existing security freeze.
3. Choose a temporary lift or permanent removal.
4. For a temporary lift, provide the requested beginning and ending dates.
5. Complete the identity-verification prompts.
6. Retain any confirmation or reference information given at the end of the request.

Verification for an existing freeze may use information connected with the original request or the current credit file. If your name, address, or other identifying information has changed, the automated system may not be able to match the answers. Do not guess repeatedly or supply information belonging to another person.

Can you manage an Equifax freeze online?

Yes. Open the company’s official website and find the security-freeze area to place, temporarily lift, or permanently remove an Equifax freeze online. Equifax may ask you to create or sign in to a myEquifax account and complete identity verification before showing freeze controls.

For an existing account, use the official myEquifax sign-in option reached from the company’s official website. Check that the page identifies Equifax before entering a username, password, Social Security number, or verification code.

The online route is useful when the phone menu does not recognize spoken or entered information, when you want to review the selected action before submitting it, or when you need an on-screen confirmation. Save the confirmation securely after the request is submitted.

What should you do if Equifax freeze support does not work?

If a call fails, confirm that you dialed the verified number in the contact block above. End calls that request an unrelated payment, promote a product, or direct you to install remote-access software.

Choose the next official option based on the problem:

• The call disconnects or the menu does not respond: Try the official online security-freeze area using another browser or device.
• You cannot sign in: Use the account-access help shown on the official myEquifax sign-in screen.
• A verification code does not arrive: Confirm that the displayed destination belongs to you and use the alternate verification choice offered on the official screen, if one appears.
• Equifax cannot verify your identity: Look for the official security-freeze request form and its document instructions in the Equifax freeze-help area. Use only the submission method printed on the current official form.
• You are acting for a minor or an incapacitated adult: Use the dedicated Equifax freeze form for that situation because Equifax requires proof of identity and authority.
• You need general consumer assistance: Use the Contact Us area on the official Equifax site and select the topic that matches credit-report or freeze help.

Do not send original identity documents. If Equifax instructs you to provide copies, follow the current official form and disclose only what that form requires.