How to Disable Call Forwarding

To disable call forwarding, turn it off in the calling settings for the affected phone line. If the setting is unavailable or calls remain redirected, check the mobile carrier or calling service that manages the line.

Keep another phone nearby so you can test the result immediately. Do not assume forwarding is off until the original phone rings or the call reaches its normal voicemail.

Before You Disable Call Forwarding

Call forwarding redirects incoming calls from one phone number to another number or voicemail system. The forwarding rule may be stored on the phone, on the mobile carrier’s network, or in a separate calling service.

Before changing anything, identify which service controls the affected number:

• Check the Phone or Settings app if forwarding was configured directly on the device.
• Check the carrier account if forwarding was arranged through a mobile provider.
• Check any work-phone, internet-calling, or virtual-number service connected to the number.
• For a dual-SIM phone, identify the exact line receiving the forwarded calls.

Also note when forwarding happens. If every incoming call is redirected, unconditional forwarding may be active. If calls are redirected only when the line is busy, unanswered, or unreachable, conditional forwarding may be active.

How Do I Disable Call Forwarding on an iPhone?

On a supported iPhone, the usual current route is Settings, Apps, Phone, and Call Forwarding. On older iOS versions, Phone may appear directly in Settings instead of under Apps.

1. Open Settings.
2. Select Apps, then Phone. If Phone appears on the main Settings screen, select it there.
3. Select Call Forwarding.
4. Choose the affected line if the iPhone asks you to select one.
5. Turn Call Forwarding off.
6. Return to the previous screen and allow the setting to update.

The Call Forwarding option appears only when the carrier and line support control through iPhone settings. If the option is missing, unavailable, or keeps returning to its previous state, the forwarding rule may be controlled by the carrier or another calling service. Use the carrier account settings or contact official carrier support instead of trying an unverified dial code.

How Do I Disable Call Forwarding on Android?

Android menu names vary by phone manufacturer, Phone app, software version, and carrier. The common route starts in the Phone app and continues through its call settings.

1. Open the Phone app used to place calls.
2. Open the app menu, often shown as three dots, and select Settings.
3. Look for Calling accounts, Calls, Carrier call settings, Supplementary services, or a similarly named option.
4. Select Call forwarding.
5. Choose the affected SIM or phone line if prompted.
6. Open each active forwarding condition and select the available option that turns it off or disables it.

If there is no Call forwarding menu, search the device’s Settings app for “call forwarding.” A missing setting often means the carrier controls forwarding, the Phone app does not expose the feature, or the device uses different menu wording. Do not use a code copied from an unrelated carrier or phone model.

How Do I Turn Off Carrier-Level Call Forwarding?

Carrier-level call forwarding is stored on the mobile provider’s network, so changing the phone alone may not remove it. A carrier may provide an official dial code, an account setting, or help from its support team.

1. Open the company’s official website if it is the verified site for the carrier or calling service that controls the number.
2. Sign in and look for calling features, line settings, or call forwarding.
3. Select the correct line, especially on a multi-line account.
4. Disable every forwarding condition that should no longer apply.
5. If no setting is available, contact official support and ask the representative to check forwarding on the affected line.

Use only instructions issued for the exact carrier and line type. Dial codes are not universal, and a code intended for another provider may fail or change a different network feature.

How Can I Confirm That Call Forwarding Is Off?

A test call is the clearest way to confirm that call forwarding is off. Test while the original phone has service and can receive ordinary calls.

1. Make sure the original phone is powered on, connected to the carrier, and not in airplane mode.
2. Call its number from a different phone.
3. Let the call ring without answering.
4. Confirm that the original phone rings and that an unanswered call goes to its normal voicemail.
5. Repeat the test while the line is busy or temporarily unreachable if calls were forwarded only under those conditions.

If the other phone still receives the call, note exactly when the redirection happens. That detail helps distinguish always-on forwarding from conditional forwarding.

What Do I Do If Calls Are Still Forwarded?

If calls are still forwarded, check every system that can control the affected number. Turning off one rule does not remove a separate rule stored by the carrier or another calling service.

• Review conditional forwarding for busy, unanswered, and unreachable calls.
• On a dual-SIM device, repeat the check for the other line and confirm which SIM receives the test call.
• Restart the phone after changing the setting, then place another test call.
• Check any work-phone, internet-calling, voicemail, or virtual-number service linked to the number.
• If settings are unavailable or changes do not remain saved, ask official carrier support to inspect all forwarding rules on the line.
• If the account is managed by an employer or organization, ask its phone administrator whether a routing policy controls incoming calls.

Tell support whether all calls are redirected or only calls made when the phone is busy, unanswered, or unreachable. Also provide the affected line on a dual-SIM or multi-line account, but do not share passwords or one-time security codes.