Detroit Edison Outage Report and Status
Check the Current Outage Status
Open {site} and find the outage map or outage center. Detroit Edison service information may appear under the DTE Energy name, so check that you are using the electric outage tool for your area.
Search by service address or move the map to your location. Enter the full address exactly as it appears on the electric account, including the unit number when applicable. The map may show the affected area, number of customers affected, crew status, and an estimated restoration time when one is available.
Map information can change as crews inspect equipment. An estimate is not a guarantee, and a broad outage marker may not identify every affected address. Refresh the status tool later if your location is not yet listed.
Report a Power Outage Online
Use the official outage center when you need to make a Detroit Edison outage report. Look for an option labeled Report Outage or Report a Problem, then follow the prompts for electric service.
- Choose the option to report a new power outage.
- Identify the service location. You may be asked for the account holder’s name, service address, account details, or contact information associated with the account.
- Confirm whether the entire property is without power or only part of it.
- Review the service location carefully, submit the report, and save any confirmation shown.
If you are not the account holder, the tool may still offer a way to identify the affected location. Provide only information requested by the official form. Do not enter account details into a page reached through an unexpected message.
After submission, leave the confirmation screen open long enough to note the result. A completed Detroit Edison report outage request should show that the report was accepted or direct you to the next step.
Report an Outage by Phone
Use the verified outage contact displayed on this page if the online tool will not load, your service address cannot be found, or you need an accessible alternative. The automated outage line is generally the quickest choice for a routine loss of power. Customer support may be more appropriate when the automated system cannot match the service location or the problem involves account records.
Have the following ready before starting:
- The full service address, including apartment or unit number.
- The account holder’s name and any account identifier requested by the system.
- A callback number and a simple description of what is affected.
- Details about whether nearby homes, streetlights, or only your property appear to be without power.
Listen to every safety prompt. Do not remain near damaged electrical equipment while completing a routine report.
Track an Existing Outage Report
Return to the official outage map or status tool and search the same service address. The location may show that an outage is reported, that a crew has been assigned, or that restoration work is underway. Available labels vary as the event develops.
If the reporting process provided a confirmation or reference, keep it until power is restored. Check messages sent to the contact information connected with the report, but rely on the official status tool for the latest available update.
A changing restoration estimate does not mean the report was lost. Weather, access, hidden damage, and additional inspection can affect the estimate. If the tool invites you to confirm that power is still out after nearby service returns, follow that prompt so the remaining problem is recorded.
If the Outage Is Not Shown
An outage may take time to appear, especially when it affects only one address or a small group of properties. If the map shows no incident, submit a separate report for your service location instead of assuming a neighbor’s report covers it.
When the online report cannot be submitted:
- Check the address spelling and unit number against the electric account.
- Turn off any browser setting that may block required form features, then try again.
- Switch between Wi-Fi and mobile data if one connection is unavailable.
- Use the verified outage line shown on this page if the form still fails.
If nearby properties have power, check the main breaker only when it is safe to do so. Do not touch a wet panel, damaged meter, sparking equipment, or anything near a fallen wire. If one circuit or part of the building is affected, the issue may be inside the property and may require a qualified electrician or building manager.
Electrical Emergency Guidance
Treat every fallen or sagging wire as energized. Warning signs include wires on the ground, a wire touching a vehicle or building, sparks, smoke, burning odors, damaged utility equipment, or a tree resting on electrical lines.
Stay well away from the wire and anything it touches. Keep other people and pets back. Do not move the wire, drive over it, approach a person or vehicle in contact with it, or try to remove branches from electrical equipment.
For immediate danger, fire, or a life-threatening situation, contact emergency services. Report the electrical hazard through the utility’s verified emergency or outage channel and follow the official instructions given there. If a wire is touching your vehicle, remain inside unless fire or another immediate threat makes staying there more dangerous; contact emergency services and follow their directions.
Do not use the ordinary outage map as the only response to an active electrical hazard. Move to a safe place first, then make the emergency report.