FirstEnergy Outage Reporting and Status
Report a FirstEnergy Outage
Open {site} and choose the option to report a power outage. The online process first asks what kind of issue you are experiencing, then helps identify the affected account or service location.
You can find the location in one of three ways: sign in to your account, enter the phone number associated with the service address, or search for the address. Address search may ask for the street address, unit or apartment details, city, state, and ZIP code. You may also be asked to confirm the suggested address or verify part of the account address.
- Select the power-outage issue.
- Choose how to find the service location.
- Check that the displayed address is correct.
- Review the outage details and submit the report.
- Keep the confirmation available for later status checks.
Complete the form without leaving it idle for too long. The reporting session can expire, and information entered before expiration may not be saved. This is the official route for a FirstEnergy outage report online.
Report an Outage Without Signing In
You do not have to access an online account to submit a report. On the official reporting page, choose Phone Number or Address instead of Account Login. Enter the phone number connected with the outage address, or locate the property by its service address.
If the address search does not recognize the first entry, use the manual address option. Include unit, building, floor, or rural-route information when it applies. Confirm that the result represents the location without power before continuing.
FirstEnergy also officially supports outage reporting by text message and telephone. Use the verified contact choices shown on this page rather than searching for contact details elsewhere. Text reporting may require prior registration and account-identifying information. Customers with a communication disability can use an appropriate relay service or the online form.
These choices let a customer make a First Energy power outage report even when a password is unavailable or account sign-in is not working.
Check the Outage Status
Return to the outage area of {site} and select the option for personal outage information or outage status. You can identify the report through an account login, the phone number associated with the outage address, or the address itself.
Personalized information may show an estimated restoration time and the current crew status when those details are available. An estimate can change as crews inspect damage and learn more about the work required. The absence of an estimate does not mean the original report was lost.
Registered text-message users can also request the status of a reported outage through FirstEnergy’s supported status command. Follow the text instructions displayed with the verified contact information.
For a FirstEnergy outage report status, check the update or refresh label on the status page or map. That label tells you when the displayed information was last refreshed. Reloading your browser does not necessarily mean that FirstEnergy has issued a newer field update.
Use the FirstEnergy Outage Map
Open the official outage map from the FirstEnergy outage section. Search by an address or location, then move or zoom the map to the affected area. Select an outage marker or listed area to see the details currently available.
The map may display the number of customers affected, an available cause, crew information, and the best available estimated restoration time. It refreshes periodically, so a newly submitted report may not appear immediately. Check the map’s own last-updated indicator before deciding that its information is old.
Map information describes an outage affecting an area and may combine reports from multiple customers. A broad restoration estimate can represent the time expected for the larger event, not a promise for one home. Use personal outage information for updates tied to a specific service address. This distinction matters when nearby properties regain power at different times.
Report a Hazard or Emergency
An ordinary loss of electric service can be submitted through FirstEnergy outage reporting. A downed or low-hanging line, damaged electrical equipment, fire, sparking equipment, or another immediate danger requires a different response.
Do not approach a fallen line or anything it is touching. Keep other people away and contact emergency services immediately. Report the electrical hazard through FirstEnergy’s verified emergency contact route as directed, but do not delay contacting emergency services to complete an online first energy report outage form.
If there is a fire, injury, or immediate threat to life or property, focus on reaching emergency services and moving away from the danger. Do not attempt to move a wire or inspect damaged utility equipment yourself.
If the Outage Is Not Listed
First, check whether the map has refreshed since you submitted the report. A new firstenergy outage report can take time to appear. Also confirm that you searched the correct service address and selected the correct property, especially when several units share a building.
Look at nearby properties only from a safe location. If neighbors have power while your property does not, check whether a breaker has tripped. Do not open sealed equipment or touch damaged wiring. An outage isolated to one address should still be reported because FirstEnergy may not know about it.
Do not assume a neighbor’s report covers your service. FirstEnergy asks affected customers to report their own outages. If the online tool fails, try the supported phone-number or address lookup again, use the verified text or telephone reporting choice, or contact official support through the options displayed on this page.
Before submitting another report, check personal outage information for an existing record or confirmation. If no report appears and the power remains off, submit it again through an official channel. If the situation includes damaged lines, fire, or another hazard, treat it as an emergency rather than an unlisted routine outage.