Consumers Outage Report and Status

Check the Current Outage Status

Start with the official outage information before submitting a new report. Open {site} and look for the outage center, outage map, or service status section. Use the address where service is unavailable, not a mailing address if the two are different.

The map or status page may show known incidents near that location. Select the affected area or enter the requested location details to see whether the problem is already listed. Read the event details carefully because a nearby incident may not include your address.

If your location appears in an affected area, you can continue to the available status details. If it does not appear, make a Consumers outage report so the utility can record the problem. Do not assume another person has already reported it.

Report an Outage Online

To make a Consumers report outage request online, find the outage reporting option in the official outage center. The form may let you sign in or identify the service location another way.

1. Select the option to report an electric or gas service problem.
2. Enter the requested account or location information. This may include the account holder’s name, service address, account number, or contact details.
3. Choose the description that most closely matches the problem. Do not guess about its cause.
4. Review the service location and contact information before submitting the report.
5. Save any confirmation message or reference information shown after submission.

Use the exact details shown on the account when possible. A nickname, old address, or different spelling can prevent the system from locating the service record. If you are reporting for another person, be ready to identify the affected property accurately without claiming to be the account holder.

Submit the form once, then wait for confirmation. Repeated submissions can make it harder to tell whether the first Consumers outage report was accepted.

Report an Outage by Phone

Use the verified outage phone line displayed in the contact block on this page when the online form is unavailable, you cannot identify the correct location online, or the situation needs to be described more clearly. Use emergency services instead if anyone is in immediate danger.

Before calling, prepare the account number if available, the full service address, the account holder’s name, and a callback contact. Be ready to say whether the entire property is affected, whether nearby properties also appear affected, and whether you can see damaged electrical equipment. Report only what you can safely observe.

Listen carefully to any automated confirmation or status message. If the system asks you to confirm the service address, check every detail. Keep any reference information provided so you can use it when checking updates later.

If Online Outage Reporting Does Not Work

If the page will not open, first check whether other pages load. Switch between mobile data and a trusted Wi-Fi connection if both are available. With limited mobile internet, stop streaming or other large downloads, close unused tabs, and reload the outage page once.

If sign-in fails, check the spelling of the username and password. Make sure automatic capitalization or an extra space was not added. Use the official password recovery option rather than trying many passwords in a row. If the account is temporarily locked, follow the instructions shown on the sign-in screen.

If a page is blank or a button does not respond, try these steps:

• Refresh the page and wait for it to finish loading.
• Close the browser, reopen it, and return through {site}.
• Try a private browsing window or another current browser.
• Turn off a content blocker for that session if it prevents the form from loading.
• Check that cookies and JavaScript are allowed for the reporting process.

Do not keep troubleshooting online if your connection is unreliable and the outage still needs to be reported. Call the verified outage line from another available phone. If neither method works, save the service address and account details so you can report as soon as a connection becomes available.

Track Updates After Reporting

Return to the official outage map or status section and search for the affected service address. A recorded incident may appear after processing, so a short delay between submission and display does not necessarily mean the report failed.

Check the confirmation screen, message, or reference information from the original report. It can help confirm that the correct location was recorded. If the map still does not show the address and you received no confirmation, use the official reporting method again or contact support to verify the report.

If notification choices are available for the account, review the contact details and select the alerts you want to receive. Keep the phone number or email address current. Notification settings may be managed separately from the outage report, so changing an alert preference does not replace reporting the outage.

Status information can change as crews assess conditions. Use the latest official update rather than social media posts or an estimate from someone nearby. If service returns and then fails again, submit a new report for the new interruption.

Electrical and Gas Safety

Stay far away from fallen or sagging power lines, damaged poles, exposed wires, sparking equipment, and anything touching them. Treat every wire as energized. Keep children and pets away, and do not move branches or objects near electrical equipment.

If you smell gas, hear hissing, see a damaged gas line, or feel that the area is unsafe, leave immediately. Do not operate switches, use a flame, start a vehicle nearby, or use a phone while still in the affected area. Once you are at a safe distance, contact emergency services and the utility through its verified emergency contact.

Call emergency services first when there is a fire, injury, suspected carbon monoxide exposure, or immediate threat to life or property. Customer support and routine outage forms are not substitutes for emergency help.