Care Pack Gift Service

Send gift to your special someone or make a secured correctional payment through www.mycarepack.com. You can place your order at any given time if you wish to send your care package. Loved ones in select facilities can receive packages by way of My Care Pack system. Use valid credit cards when placing your orders. You may also create your private account or sign in for access.

Place your orders by way of mycarepack.com. They will be shipped and delivered through the regional order office. The delivery time varies depending on factors such as the time of order. The following delivery schedule of the facility must also be considered. Deliveries usually take around 2 to 7 days after placing an order. Certain items with restrictions will not be included for your purchase through my care pack. In case a particular order was bought and found to be restricted by the facility, it will not be charged on your card.

Send Gifts to Your Friend by MyCarePack

1. Start by finding the location box and selecting the state from the drop down menu.
2. Select a facility of your preference. Facilities will only appear and become available on the list if it is part of My Care Pack. If you have any unlisted facility in particular, inform ahead that you want to use MyCarePack services.
3. Press the enter key.
4. Pick among the categories found on the left part of your screen. Add products to the pushcart icon to make your order.
5. Click the pushcart icon found at the upper right corner of your screen.
6. Finish your orders without necessarily making an account. However, creating a personal account allows your details to be stored for future reference. This will result in faster purchases and checkouts.
7. Give the information of your credit card to finalize your order. Keep a copy of your approval by printing one.

Main Features of My Care Pack Membership

You can track the movement of any order that you have placed since you are already a member. Always use the confirmation code for this purpose.

View your order transaction history by signing in and navigating your account. Press the “records” button for a complete list of your transaction including the orders you made or placed.

How to check a MyCarePack package status

Have the order confirmation, recipient name, facility name, and the email address used at checkout ready. Sign in to your account and open the order record. Look for the current status and any shipment details shown with that order.

An order number and a package tracking number are not always the same. The order number identifies the purchase. A tracking number identifies a shipment after shipping information becomes available. If the order record shows a tracking number, copy it exactly and use the carrier named beside it. If no carrier or tracking number appears, the order status is the most useful information available at that point.

If the package cannot be tracked

First, make sure you opened the correct order. Compare the recipient, facility, and order date with your confirmation. Watch for characters that are easy to confuse when entering a number, such as zero and the letter O.

• If the order is missing, try the email address used when the order was placed.
• If you checked out without an account, use the details from the confirmation when asking MyCarePack support to locate the order.
• If the status has not changed, ask whether the order is still being processed or whether shipment details are available.
• If a tracking number is rejected, confirm which carrier handles it and whether the number was copied without spaces.

Do not enter a MyCarePack order number on an unrelated carrier page unless the order record specifically identifies that carrier. If support is needed, describe the last status you saw and have the order details ready, but do not send full payment-card information.

Tracking an Amazon package

Amazon package tracking is separate from MyCarePack tracking. A MyCarePack order number cannot be used to track an Amazon package, and an Amazon order number does not identify a MyCarePack shipment.

To track an Amazon order, sign in to Amazon, open Your Orders, select the correct purchase, and choose the package-tracking option shown for it. If the order contains several shipments, check each package separately because they may have different tracking details.

If the Amazon order is not listed, confirm that you are using the same account and email address used for the purchase. For a gift ordered by someone else, ask the purchaser for the shipment update or tracking information. Avoid posting either service’s order number publicly.