WordPress Customer Service and Support

WordPress.com and WordPress.org Support

WordPress support depends on whether the site is hosted by WordPress.com or uses WordPress software from WordPress.org. WordPress.com handles its hosted accounts, while self-hosted WordPress.org sites are supported through their hosting companies, community forums, and individual product developers.

WordPress.com is a hosted service with its own account dashboard and customer support system. WordPress.org provides open-source software that a separate web host installs and runs.

• Choose WordPress.com support if you sign in to a WordPress.com account and WordPress.com hosts the affected site.
• Choose the WordPress.org community forums for general questions about the self-hosted software.
• Contact the hosting company if it controls the server, backups, email service, or access to a self-hosted site.

If you are unsure, use the hosting-check tool in the official WordPress.com support area before submitting a request.

What are the official WordPress customer support options?

Official WordPress customer support is provided through written online channels, not a general call center. Start at {site}, where WordPress.com provides support guides, an account-based Help Center, a support assistant, community forums, and any human messaging option available to your account.

• The WordPress.com Support Center contains official instructions for account, site, domain, and hosting issues handled by WordPress.com.
• The Help Center inside a signed-in WordPress.com dashboard accepts questions and shows the contact choices available for that account.
• The WordPress.com community forums let users ask public questions and receive help from community members or staff.
• The WordPress.org support forums provide volunteer-based help for self-hosted WordPress software.
• Theme and plugin pages in the WordPress.org directory may have their own support forums.

Do not post passwords, verification codes, recovery codes, or private account records in a public forum.

Is there a WordPress support phone number?

WordPress.com states that it does not offer a customer support phone number. Searches for a WordPress customer service phone number, WordPress support phone number, WordPress customer care number, or WordPress customer support number may display numbers that are not official.

There is no verified WordPress customer service number, WordPress support number, WordPress customer care line, or WordPress help phone number for account assistance. A request to call WordPress support or arrange a WordPress support call should be treated cautiously if it comes from a search advertisement, pop-up, unsolicited message, or unrelated directory.

Do not give a caller your password, one-time code, backup code, or payment details. For customer service for WordPress.com, open its official Help Center yourself. For self-hosted WordPress, contact the company actually responsible for the affected service.

How do I contact WordPress support from my account?

WordPress.com account-based support starts in the dashboard for the affected site. Have the site address, the exact error message, a short description of what changed, and screenshots ready before opening a request.

1. Open {site}, select Log In, and enter the email address or username associated with the WordPress.com account.
2. Open the dashboard and select the site that has the problem.
3. Select the question-mark icon in the upper-right area to open the Help Center.
4. Choose the option labeled “Need help? Get in touch” near the bottom of the Help Center.
5. Describe the problem, identify the affected site, and explain the steps that produce the error.
6. Review the answer from the support assistant. If the account displays an option for human WordPress customer care, use that option to continue in writing.

The available messaging choices can depend on the account and issue. Use only the choices displayed inside the official dashboard rather than searching for a phone number for WordPress.

What should I do if I cannot log in to WordPress.com?

Use the official WordPress.com login and account-recovery process when a password, verification message, or account credential is missing. Account recovery is for WordPress.com accounts; access to a self-hosted site is normally handled by its web host or site administrator.

1. Select “Lost your password?” on the WordPress.com login screen.
2. Enter the account username or email address and request a reset.
3. If the message does not arrive, check spam, junk, and promotions folders, confirm that you entered the account’s current email address, and request the message again.
4. If two-step authentication is enabled, use a saved backup code when the normal verification method is unavailable.
5. If you lost access to the account email or all verification methods, open the official account-recovery guidance and complete the Account Recovery form. Signing in is not required to use that form.

WordPress.com may ask for evidence that connects you to the account, such as an activation record, a transaction identifier, or a two-step authentication code. Submit only the information requested through the official recovery process. If ownership cannot be verified, support cannot simply transfer access based on a phone conversation.

Who supports WordPress hosting, domains, themes, and plugins?

The company that controls the failing product is usually the correct support contact. WordPress customer service cannot repair every service used by a WordPress site.

• Contact WordPress.com through its dashboard for hosting, account, or domain issues involving a site hosted directly by WordPress.com.
• Contact the web host for server errors, hosting access, backups, database problems, or email services on a self-hosted WordPress.org site.
• Contact the domain registrar for registration records, registrar login problems, transfers, or nameserver controls when the domain is registered outside WordPress.com.
• Contact the theme developer for layout defects or features specific to that theme.
• Contact the plugin developer for errors or functions specific to that plugin. Use the product’s official support forum when one is provided in the WordPress.org directory.

When contacting any provider, state who hosts the site, who registered the domain, and which theme or plugin is involved. That information prevents the request from being sent to the wrong support team.