VA.gov Login and Account Access Help

To sign in to your VA.gov account, open the company’s official website, select Sign in, and choose Login.gov or ID.me. If login fails, use the password or account-recovery option provided by the same sign-in service, because VA representatives cannot reset Login.gov or ID.me credentials.

VA.gov no longer accepts a My HealtheVet user ID and password or DS Logon credentials. You need an identity-verified Login.gov or ID.me account to access personal VA information.

How do I find the official VA.gov sign-in page?

Open the company’s official website and select the Sign in option shown in the site header. The official page identifies Login.gov and ID.me as the available account providers.

Before entering personal information, check that the page clearly belongs to VA.gov, Login.gov, or ID.me. Do not enter a password after following an unexpected message, advertisement, or search result that asks you to use another sign-in provider.

A search for “login VA.gov” or “VA gov login my account” may show unofficial pages. Start from the verified VA.gov site instead, and let VA.gov transfer you to the provider you select.

How do I sign in to my VA.gov account?

Login.gov and ID.me are separate identity providers that VA.gov uses to confirm who is signing in. Use the provider connected to your existing account.

1. Select Sign in on VA.gov.
2. Choose Login.gov or ID.me.
3. Enter the email address and password registered with that provider.
4. Complete multifactor authentication. Multifactor authentication, or MFA, is an extra identity check using a code, security key, authenticator, or another method you previously set up.
5. After authentication, allow the provider to return you to VA.gov.

If you do not have either account, select the account-creation option and follow the provider’s instructions. Creating a new account is different from recovering an existing one, so first check whether your email address is already registered.

Where can I find my VA.gov account information?

After a successful VA.gov account login, select My VA from the main navigation. On a phone, the My VA option may appear beneath your name or inside the navigation menu.

The information shown depends on your eligibility, VA records, and completed applications. Account areas may include:

• benefit applications, claims, appeals, and their available status information;
• VA health care information and tools available through My HealtheVet on VA.gov;
• appointments, messages, prescriptions, and records when those services are available for your account;
• letters, payments, and benefit details connected to your VA record;
• profile information, including contact details and notification settings.

If “VA gov my account sign in” brought you to a general information page, sign in first and then open My VA. Some personal tools require identity verification before VA.gov can display protected records.

How do I recover access to a VA.gov account?

Recover access through Login.gov or ID.me, not through a VA benefit or health office. The correct steps depend on which provider you use.

1. Return to the VA.gov sign-in screen and select your usual provider.
2. Choose the provider’s forgotten-password or account-help option.
3. Enter the email address associated with that provider and follow its verified prompts.
4. Check your inbox and spam folder for a recovery or email-confirmation message.
5. If the account is locked or you cannot use your saved MFA method, open that provider’s help center or support option.

If you cannot remember which provider you used, search your email for earlier messages from Login.gov or ID.me. Do not repeatedly create new accounts with different email addresses, because a new sign-in account may not immediately connect to the VA information you expect.

For identity-verification failures, follow the choices displayed by Login.gov or ID.me. Available verification methods can depend on the provider and the information or identification you can supply. Provider support must handle password resets, locked credentials, and provider-specific verification problems.

What should I do when VA.gov login does not work?

For general VA.gov login help, first identify whether the error appears on VA.gov or on the Login.gov or ID.me screen. That tells you which support team controls the failing step.

• Browser error: Clear cookies and cached site data, confirm cookies are enabled, update the browser, and try a current version of another major browser.
• Verification code never arrives: Check your connection and the MFA method selected on screen. Use another MFA method already registered to the account, or follow the provider’s process for resetting that method.
• Email confirmation is missing: Check spam and junk folders. If no message appears, contact the account provider.
• Redirect back to VA.gov fails: Close the current tab, open a new tab, and start a fresh VA.gov sign-in. A session may have expired while you created or verified the provider account.
• Session expires: Sign in again and complete each screen without leaving the process open for a long period. Save work before restarting any separate VA form.
• Sign-in service is unavailable: Read any maintenance or outage notice on the official sign-in page and try again after the notice says service is restored.

If an error code appears, copy it or take a screenshot before closing the page. Do not include passwords, authentication codes, or full identification numbers when asking for help.

How do I contact VA.gov support?

Use the VA.gov Contact us area for VA.gov technical support, Ask VA, accessibility information, and help locating an in-person VA facility. The official contact block on this page provides the verified contact details and current published hours.

For Login.gov password, MFA, locked-account, or identity-verification trouble, use the Login.gov help center. For the same types of ID.me problems, use ID.me support. VA technical support can help diagnose a VA.gov sign-in or redirect error, but it cannot reset credentials belonging to either provider.

People who need accessible communication can use the telecommunications relay and TTY options identified in VA.gov’s official contact information. When contacting support, state whether the problem occurs on VA.gov, Login.gov, or ID.me and provide the exact error message without sharing secret account information.