My VA Health Account and Health Care Access

Your my VA health account is available through the official Department of Veterans Affairs sign-in system. Use an identity-verified Login.gov or ID.me account to reach your VA health care information securely.

The older My VA Health portal has been retired. VA health records and online care tools are now provided through My HealtheVet on VA.gov, although older paperwork or search results may still use the My VA Health name.

How do I sign in to my VA health account?

Open {site} and select the health care or My HealtheVet option. An official VA sign-in page identifies the Department of Veterans Affairs and offers Login.gov or ID.me; VA no longer accepts a My HealtheVet username or DS Logon as a VA website sign-in credential.

1. Select Sign in and choose Login.gov or ID.me.
2. Use the provider where you already have an identity-verified account. These are separate accounts, so credentials for one will not work with the other.
3. Enter the email address and password directly on that provider’s sign-in screen.
4. Complete the security check using the verification method connected to the account.
5. After VA returns you to the site, open My HealtheVet to reach your health tools.

For a safe vahealth account login, avoid pages reached through unexpected messages or advertisements. VA staff and legitimate sign-in providers will not ask you to send a password or verification code by email, text, or secure message.

Where is the My VA Health portal now?

My HealtheVet on VA.gov is the current official online health portal. The former My VA Health portal was retired, so a person searching for “my va health online” or “vahealth online access” should start with the current VA website rather than an old bookmark.

Eligible Veterans can use the portal to review and download available medical records, see lab and test results, manage some appointments, exchange secure messages with their VA care team, and manage VA prescriptions. The specific records and actions shown depend on the person’s enrollment, patient status, care facility, and information available in the VA record.

To manage my VA health care online as a Veteran, the user generally must be enrolled in VA health care and registered as a patient at a VA health facility. If a tool or record is missing after sign-in, check that the correct Login.gov or ID.me identity was used, then contact the portal support team or the VA facility responsible for the record.

What is my VA health care number?

“VA health care number” may refer to the Member ID printed on a Veteran Health Identification Card, commonly called a VHIC. The card may also show a Plan ID, so read the label beside each number instead of assuming that every number on the card serves the same purpose.

The requested identifier may appear on your current my VA health card, enrollment material, appointment documents, or other official VA health correspondence. Do not treat a Social Security number as interchangeable with a VA Member ID, and do not send either number through an unverified form or message.

If you cannot tell which identifier an official VA form requests, leave the field unanswered until you can check its instructions. Ask the VA health benefits or enrollment team to identify the correct number after verifying your identity; support staff can also explain whether the task requires a Member ID or another record identifier.

What information is on my VA health card?

The Veteran Health Identification Card is a photo identification card for Veterans enrolled in VA health care. It is used when checking in for appointments at VA medical centers, but it is not a payment card or a substitute for every other form of identification.

The front of the card includes identifying details, while labeled numbers such as Member ID and Plan ID may appear on the card. Card designs can change, so use the printed labels rather than relying on a remembered location.

If my VA health card is missing, stolen, damaged, or unreadable, request card help through the official VA process. Open the health identification card section on {site}, or contact an enrollment coordinator at a VA medical center. VA may require identity verification and a current government-issued photo ID; an online card request may also require an acceptable digital photo and an identity-verified account.

How do I recover a locked VA health account?

Account recovery starts with the provider selected at sign-in. Login.gov and ID.me maintain separate usernames, passwords, identity checks, and security methods, so VA cannot directly reset every sign-in credential.

1. Return to the official VA sign-in screen and identify whether you normally use Login.gov or ID.me.
2. Select that provider’s forgotten-password or account-help option.
3. Follow the provider’s official prompts to confirm your email address and identity.
4. If a verification code does not arrive, check the delivery method shown, message filtering, and whether the displayed contact detail belongs to you. Request a new code only through the same official recovery screen.
5. If the account remains locked or identity verification fails, use that provider’s help center. Contact VA online-services support when the provider account works but VA health information still will not open.

Do not create repeated accounts merely because a password reset fails. Duplicate identities can make access harder to sort out. Never give a support representative your password or a one-time verification code.

How do I contact official VA health support?

Choose support according to the problem so the request reaches the team that can act on it.

• For Login.gov or ID.me passwords, security methods, identity verification, or provider lockouts, use the selected sign-in provider’s official help option.
• For My HealtheVet pages, missing portal tools, messages, prescriptions, appointments, or records that do not display, use the My HealtheVet help desk information in the VA contact section.
• For enrollment, eligibility records, or the meaning of a VA health identifier, contact VA health benefits or the enrollment office at your VA medical center.
• For a missing or damaged VHIC, use the official health identification card assistance process or ask a VA medical center enrollment coordinator.
• For an urgent account-security concern, such as an unfamiliar sign-in or changed contact detail, secure the Login.gov or ID.me account first and then report the access issue through the official support channel.

Before contacting support, note the exact error message, the sign-in provider used, and the page or tool that failed. Share identifying details only after confirming that you are dealing with an official VA or sign-in-provider channel.