USCIS SAVE CaseCheck App Access Guide

Open the Official SAVE CaseCheck App

Open {site} and find SAVE CaseCheck. Use the link provided on the USCIS SAVE page instead of selecting an advertisement or an unfamiliar search result.

The official application should identify itself as SAVE CaseCheck and as part of U.S. Citizenship and Immigration Services or the Department of Homeland Security. The page may first display a privacy statement, terms of use, and a government-system notice. Read these notices, select the acceptance box if you agree, and continue.

CaseCheck is for checking a SAVE verification requested by a federal, state, or local agency. It is separate from the USCIS tool used to track an immigration application or petition. You do not need an agency employee account to perform a CaseCheck search.

Before entering personal information, confirm that you reached the application through the official USCIS site. Do not submit your document number or date of birth on a page reached through an unsolicited message.

Check a SAVE Verification Case

CaseCheck offers search methods based on the information associated with the verification. Have one of the following ready:

• The SAVE case verification number supplied by the agency handling your benefit, license, or other service.
• The same supported immigration document information that you gave that agency, along with your date of birth.

Supported document choices shown by CaseCheck may include a Permanent Resident Card, Employment Authorization Document, arrival or departure record, foreign passport record, student record, Certificate of Citizenship, or Certificate of Naturalization. Use only a document type offered on the current screen.

1. Select the search method that matches the information you have.
2. Enter the case verification number, or choose the document type and enter the requested identifier.
3. Enter your date of birth when the form requests it.
4. Review every character before submitting. Distinguish letters from numbers and remove accidental spaces.
5. Submit the request and read the status and instructions displayed for that case.

Use information from the same document presented to the benefit-granting agency. A different or newer identifier may not match the verification that the agency submitted.

Understand the CaseCheck Result

A CaseCheck result reports where the SAVE verification stands. It does not decide whether you qualify for a benefit, license, or service.

• A pending or under-review message means the verification remains with SAVE. No final benefit decision is shown.
• A message saying that more verification is in progress means the agency requested another verification step or SAVE is reviewing additional information.
• Case returned to agency means SAVE sent a response to the agency that created the case. Contact that agency for the status of your application and any next action.
• No case or no matching result means CaseCheck could not match the submitted details. It does not by itself show that the agency denied or closed your application.

Read any on-screen direction with the status. Do not treat a SAVE response as an approval or denial. Only the agency administering the benefit or service can explain its decision and requirements.

Fix Access and Case Search Problems

If the case number is rejected, compare it with the original notice or message from the agency. Check the full sequence for omitted characters, transposed digits, added punctuation, or spaces. A USCIS receipt number, an E-Verify number, and a SAVE case verification number are different identifiers and should not be substituted for one another.

If no result appears, try the other search method only when you have the exact information used by the agency. Confirm the document type, identifier, and date of birth. Repeatedly changing details or guessing numbers will not locate the correct case.

For a blank page, frozen button, or form that does not load, enable JavaScript and cookies for the official page. Refresh once, close and reopen the browser, or try a current version of another browser. Private browsing, content blockers, security extensions, or a workplace network may prevent parts of the application from running.

If the connection fails, switch between mobile data and a trusted Wi-Fi connection if available. Avoid public networks when entering personal information. If the official page reports that the service is unavailable, leave the page and try the official entry point again later. Do not use a third-party case-checking page as a substitute.

Recover Access or Missing Case Information

CaseCheck is a lookup service rather than a personal account, so there is normally no CaseCheck password to reset. If you reached an employee sign-in screen, return to the public SAVE information area and select CaseCheck.

If you do not have the case verification number, ask the federal, state, or local agency that submitted your SAVE verification for it. That agency can also confirm whether it created a SAVE case and which document information it used.

If your document details do not produce a match, do not invent alternate information. Gather the notice from the agency, the document you presented, your application reference, and a screenshot or exact wording of the error. Do not send full document numbers or identity records through an unverified contact form or social-media account.

USCIS SAVE support can address operation of the CaseCheck service, but the benefit-granting agency remains the source for a missing case number, application records, document requests, and benefit decisions.

Contact USCIS SAVE Support

Open {site}, go to the SAVE section, and use the official contact or technical-support option shown there. This keeps you with the currently verified USCIS channel and avoids outdated contact details.

Contact SAVE support when the official application will not open, a control does not work, the page repeatedly produces a technical error, or you need help understanding how to use CaseCheck. Include the browser and device type, the action that failed, and the exact error message. Share personal identifiers only when the official channel specifically requests them.

Contact the agency handling your benefit, license, or service when you need a case verification number, cannot confirm which information it submitted, see that the case was returned, need to provide documents, or have questions about your application. SAVE verifies information for participating agencies; it does not make the agency’s eligibility decision.