USCIS.gov Login and Account Access Help

Official USCIS Login Page

Open {site} and select the option for your online account, then choose Sign In. This is the safest way to reach the official USCIS.gov login page without depending on search ads, saved third-party pages, or messages that may point somewhere else.

Before entering any information, check that the page identifies itself as an official United States government website and uses a secure connection. The page should display USCIS or Department of Homeland Security branding and should not ask you to contact an outside company.

Search phrases such as USCIS.gov login, USCIS online account login, USCIS account sign in, and USCIS login page access may produce unofficial results. Do not enter your password on a page reached through an unexpected email, text message, or advertisement. Start from the agency’s main site instead.

How to Sign In to Your USCIS Account

Have access to the email address connected to your account and to your chosen verification method. You may need your phone, email inbox, authentication app, passkey, or a backup code.

1. Go to the official account area and select Sign In.
2. Enter the email address or username associated with your account.
3. Enter your password exactly as created. Passwords are case-sensitive.
4. Complete the authentication step shown on the screen. Depending on your account setup, USCIS may send a one-time code or ask you to use another registered method.
5. Review the account name or dashboard after signing in to confirm that you opened the correct account.

Use your own credentials. Do not share your password, authentication code, backup code, or passkey with anyone. If the page offers more than one sign-in route, choose the route previously connected to your USCIS account.

Forgot Your Password or Username

On the official sign-in screen, select the password-reset option. Enter the primary email address used for the account and submit the request. USCIS sends reset instructions to that address and may also send them to a recovery email address already on record.

Check spam, junk, and filtered-message folders if the reset message is not in the inbox. Make sure you entered the same email address used when the account was created. Use only the newest reset message if you requested the instructions more than once.

The email address commonly serves as the sign-in identifier. If you do not remember which address is connected to the account, cannot access that mailbox, or do not recognize the identifier requested on the screen, use the official account-help process instead of creating duplicate accounts or repeatedly guessing.

Two-Step Verification Problems

First confirm that you selected the expected verification method and entered the newest code exactly as shown. A code from an earlier attempt may no longer work. If available, request another code once, then check the correct email inbox, text-message service, or authentication app.

• If an email code is missing, check spam and filtering rules and search for recent USCIS messages.
• If a text code does not arrive, confirm that the phone has service and can receive messages.
• If an authentication-app code fails, make sure the device date and time are set automatically.
• If you saved a USCIS backup code when setting up the account, choose the backup-code option and enter it carefully.
• If the page offers another verification method already registered to your account, select that method.

If you lost access to every registered method and do not have a usable backup code, follow the Contact Us or account-help option on the sign-in screen. Never send a verification or backup code through ordinary email or give it to someone who contacts you unexpectedly.

USCIS Login Page Not Working

For a page that will not load, refresh it once and confirm that other websites open. Then close the browser, reopen the official page from {site}, and try again. Avoid using an old bookmark that may point to an expired session.

• Open a private or incognito window to test whether stored cookies are causing the problem.
• Clear cookies and cached files for the USCIS account page, then restart the browser.
• Try a current version of another common browser or switch between Wi-Fi and mobile data.
• Turn off browser extensions that block scripts, cookies, or verification screens.
• Type the email address and password manually instead of relying on autofill.

If USCIS reports that the credentials are incorrect, stop guessing and use the official password-reset option. If the account appears locked or repeated attempts still fail after a reset, submit an account-help request. Include the exact error message and what you were doing when it appeared, but do not include your password or authentication codes.

Contact USCIS for Account Help

Use the official technical-support form for problems creating or accessing a USCIS online account. The USCIS Contact Center directs users with login, password, passcode, document-upload, and other account problems to this help form.

Choose the account-access or technical-issue category that best matches the problem. Provide the email associated with the account, the type of device and browser used, and the exact wording of any error. If relevant, state whether the problem involves a password, verification method, backup code, or locked account.

Do not submit duplicate requests for the same issue. The technical help channel handles account access and website problems; it is not the place to request legal advice or a particular decision on a case.