UPS Customer Service Phone Numbers & Contact Support

UPS offers several ways to get in touch with customer service departments such as phone numbers, email support, online web helpline, live chat, toll-free 1-800 numbers, and help via social media pages.

In this section, you will learn how to get in touch with UPS for shipping support, tracking, packaging and supplies, billing and payment related issues.

Contact UPS Customer Service

In this article, we will discuss seven different ways to contact UPS customer service. Find the complete list of UPS phone numbers below.

Phone Numbers

• Customer Service1-800-742-5877 (1-800-PICK-UPS®)
• For international shipping, call 1-800-782-7892
• TTY/TTD Access for Hearing Impaired: 1-800-833-0056

Other Toll-free & Customer Numbers

• Online Shipping and Tracking: 877-289-6418
• Billing: 800-811-1648
• Tracking: 800-457-4022
• Accounts Receivable: 800-477-7080
• International Customer Service: 800-782-7892

Trade Management

• International Import/Export Services: 800-782-7892
• UPS Supply Chain Solutions: 800-742-5727

Freight

For heavyweight shipments more than 150 lbs or palletized freight:

• Less than truckload (more than 150 lbs): 800-333-7400
• Truckload (more than 12,000 lbs): 888-682-4652
• Air Freight (more than 150 lbs): 800-443-6379
• Ocean Freight: 800-350-8440

International Numbers

• International Import & Export: 800-782-7892
• Mexico:01-800-7433-877 (01-800-PIDE-UPS)

Email Support

In order to contact UPS via email, just follow these simple steps.

• Go to email support page https://www.ups.com/upsemail/input?loc=en_US
• Fill the form by providing the required information such as your name and email address
• Select an option related to your issue form the drop down. Available options are Tracking, Receiving a Package, Sending a Package, Billing, Claims, Technical Support, and General.
• Select a Support Topic form the next drop-down menu
• Now, select an option from “Shipper” or “Receiver”
• Press next button to go the next step
• Follow the process and send email to UPS

Live Chat

Live chat with UPS live person is the easiest way to quickly get a human agent to talk to about your problem. Visit the link for more details.

Live Chat with UPS Agents https://ups6.custhelp.com/app/other/
Current Wait: 2 mins (avg 3)
Hours: Mon-Fri 8am-8pm EST

Social Media

• UPS Facebook Page
• UPS Twitter Page

Global Support

Call for Immediate Assistance

• 1-800-782-7892 International Support M-F 7 a.m.-12 a.m. ET
• 1-800-PICK-UPS® (1-800-742-5877) 24/7 Customer Service
• To send an email, visit https://global.ups.com/contact-us/

Other Resources

Contact UPS
International Shipping UPS Global
Tweets by UPS Customer Support (@UPSHelp)

How to track a UPS order

Open the company’s official website and choose Tracking. Enter the tracking number from the shipping confirmation, receipt, or message from the sender. Copy and paste it when possible. Remove any spaces added before or after the number, then submit it.

If you do not have a tracking number, check the order details in the store or marketplace where you bought the item. The seller may show a shipment number before UPS has received or scanned the package. If no UPS tracking number appears, ask the sender for it.

Read the latest scan together with its location and date. A label-created message usually means shipment details were prepared, but tracking does not yet show movement through the UPS network. Check again after the sender has handed over the package and it has received a carrier scan.

Why a UPS order may not appear or update

First, confirm that UPS is the carrier. An order number from a retailer is not necessarily a UPS tracking number. If the number is rejected, return to the seller’s order page and look for a separate shipment or tracking field.

• Re-enter the number without punctuation or extra spaces.
• Allow time for the first carrier scan after the label is created.
• Check whether the sender split the order into separate packages.
• Compare the latest tracking details with messages from the seller.

A tracking page can also remain unchanged while a package moves between scan points. If the expected delivery date has passed or the status reports a delivery problem, keep the tracking number, sender’s name, destination ZIP code, and latest scan ready before contacting the sender or UPS.

How to check whether UPS is down

If UPS tracking will not load, test whether the problem affects the whole service or only your phone. Refresh once, then open the company’s official website in a private browser tab. You can also switch between Wi-Fi and mobile data, or try another browser. Do not keep submitting the same form rapidly.

If the home page opens but tracking does not, the tracking tool may be having a temporary problem. If no UPS pages open, another website also fails, or the browser reports no connection, the issue may be with your device or network instead.

Check a reputable outage-reporting service for a sudden rise in UPS reports. User reports can show a widespread problem, but they are not an official confirmation. During an apparent outage, save the tracking number and try again later. Avoid unofficial pages that ask for an account password or payment details just to display tracking.