UPS offers several ways to get in touch with customer service departments such as phone numbers, email support, online web helpline, live chat, toll-free 1-800 numbers, and help via social media pages.
In this section, you will learn how to get in touch with UPS for shipping support, tracking, packaging and supplies, billing and payment related issues.
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Contact UPS Customer Service
In this article, we will discuss seven different ways to contact UPS customer service. Find the complete list of UPS phone numbers below.
Phone Numbers
- Customer Service1-800-742-5877 (1-800-PICK-UPS®)
- For international shipping, call 1-800-782-7892
- TTY/TTD Access for Hearing Impaired: 1-800-833-0056
Other Toll-free & Customer Numbers
- Online Shipping and Tracking: 877-289-6418
- Billing: 800-811-1648
- Tracking: 800-457-4022
- Accounts Receivable: 800-477-7080
- International Customer Service: 800-782-7892
Trade Management
- International Import/Export Services: 800-782-7892
- UPS Supply Chain Solutions: 800-742-5727
Freight
For heavyweight shipments more than 150 lbs or palletized freight:
- Less than truckload (more than 150 lbs): 800-333-7400
- Truckload (more than 12,000 lbs): 888-682-4652
- Air Freight (more than 150 lbs): 800-443-6379
- Ocean Freight: 800-350-8440
International Numbers
- International Import & Export: 800-782-7892
- Mexico:01-800-7433-877 (01-800-PIDE-UPS)
Email Support
In order to contact UPS via email, just follow these simple steps.
- Go to email support page https://www.ups.com/upsemail/input?loc=en_US
- Fill the form by providing the required information such as your name and email address
- Select an option related to your issue form the drop down. Available options are Tracking, Receiving a Package, Sending a Package, Billing, Claims, Technical Support, and General.
- Select a Support Topic form the next drop-down menu
- Now, select an option from “Shipper” or “Receiver”
- Press next button to go the next step
- Follow the process and send email to UPS
Live Chat
Live chat with UPS live person is the easiest way to quickly get a human agent to talk to about your problem. Visit the link for more details.
Live Chat with UPS Agents https://ups6.custhelp.com/app/other/
Current Wait: 2 mins (avg 3)
Hours: Mon-Fri 8am-8pm EST
Social Media
- UPS Facebook Page
- UPS Twitter Page
Global Support
Call for Immediate Assistance
- 1-800-782-7892 International Support M-F 7 a.m.-12 a.m. ET
- 1-800-PICK-UPS® (1-800-742-5877) 24/7 Customer Service
- To send an email, visit https://global.ups.com/contact-us/
Other Resources
Contact UPS
International Shipping UPS Global
Tweets by UPS Customer Support (@UPSHelp)