How to Update Your Phone Number on ID.me

To change the phone number on ID.me, sign in to your ID.me Wallet, add the new number as a multi-factor authentication method, confirm it, and then remove the old method. If the old phone number prevents sign-in, use ID.me’s MFA recovery process to confirm ownership of the account and set up a new authentication method.

Multi-factor authentication, or MFA, is the security step that asks for something beyond your password, such as a code sent to your phone. Updating the MFA method is the official way to replace an old phone number on ID.me.

What do you need before you update your ID.me phone number?

Before you update the phone number on ID.me, make sure you have the information and devices needed to sign in and confirm the change.

• The email address and password for your existing ID.me Wallet.
• Access to at least one current MFA method, such as the old phone, a passkey, an authenticator code, a security key, backup codes, or a recovery code.
• The new phone and number you want to use for text messages or calls.
• Your identity information and an acceptable identity document in case ID.me asks you to confirm that the Wallet belongs to you.
• A device with a working camera and microphone if account recovery requires a selfie or video call.

Use your existing ID.me Wallet rather than creating another one. A second account can make it harder to reach information already connected to the original Wallet.

How do I update my phone number on ID.me?

If you can still complete MFA, the account-settings path for an ID.me phone number update is My Wallet, then Sign In & Security, then Security. ID.me treats the new number as a new text-message or phone-call MFA method.

1. Open the company’s official website and sign in to your ID.me Wallet with your email address, password, and a working MFA method.
2. From My Wallet, select Sign In & Security.
3. Open the Security tab, find Text Message or Phone Call, and select Set up.
4. Complete the additional sign-in check using your current MFA method if prompted.
5. Enter the new phone number, choose Text me or Call me, and select Continue.
6. Enter the code sent by text or call, then follow the prompts to finish setup.
7. Confirm that the new method appears under Security before removing the old one.
8. Select the trash-can icon beside the obsolete phone method, then select Delete to confirm.

ID.me requires at least one MFA method to remain active. Add and test the replacement before deleting the old method. These steps address searches such as “how to update phone number on ID me,” “ID me change phone number,” and “how to change my phone number on ID me.”

How can you update an ID.me phone number without the old phone?

If codes go only to a number you cannot use, select MFA recovery process on the Complete Your Sign In screen. ID.me phone number recovery may ask you to confirm Wallet ownership before you can establish a replacement MFA method.

1. Start signing in to your existing ID.me Wallet with its email address and password.
2. On the Complete Your Sign In screen, select MFA recovery process.
3. Follow the prompts to confirm ownership. Depending on what ID.me requests, this may involve confirming email or personal information, uploading an identity document, taking a live selfie, or joining a video call.
4. After ownership is confirmed, follow the on-screen instructions to set up a new MFA method using the current phone number or another available method.

If ID.me asks for personal information that recently changed, enter the previous information associated with the Wallet when the prompt calls for it. If ID.me cannot confirm that the new number belongs to you during identity verification, follow the displayed option for video-call verification. Recovery depends on successful confirmation and is not guaranteed.

What should you do if the ID.me verification code never arrives?

A missing code does not necessarily mean the phone-number change failed. Check the information and delivery method before beginning account recovery.

• Confirm that the number displayed on the Complete Your Sign In screen is your current number and that every digit is correct.
• Enter the number without an extension. ID.me does not support phone-number extensions for text-message or phone-call MFA.
• Select Resend my verification code if that option appears, but avoid submitting repeated requests in quick succession.
• Select Call me if text delivery is not working and the call option is offered.
• Check that the phone has service and is not blocking messages or calls from ID.me.
• Review blocked-message, spam-filtering, and carrier-filtering settings.
• Use a personal mobile number supported by ID.me. Voice-over-IP numbers are not accepted for identity verification because they are not tied to a physical SIM on a carrier network.

Code delivery can be affected by the device, carrier, signal, or number type. ID.me does not provide a universal delivery time, so use the recovery option or official support channel if the on-screen troubleshooting does not resolve the problem.

How do you contact ID.me Support about a phone-number change?

Use the ID.me Help Center or the support option presented through the company’s official website. On an ID.me Help Center page, look for Contact Support or the blue chat bubble, state that you cannot sign in or change your MFA phone number, and answer the questions shown.

Prepare the email address used for the ID.me Wallet, your first and last name, a short description of what happened, whether you know the password, whether you can access the account email, and whether you already attempted MFA recovery. Include an error message or screenshot if it helps explain the problem, but hide verification codes and unnecessary sensitive details.

Do not rely on phone numbers, email addresses, or account-recovery contacts posted on unrelated websites or social media. ID.me Support may need to confirm account ownership before helping, and submitting a request does not guarantee access.

How do you keep your ID.me account secure after changing the number?

After you change the phone number on ID.me, return to Sign In & Security and review every MFA method listed under Security.

• Remove the old phone method only after the new method works.
• Delete any authentication method or device you do not recognize.
• Keep at least one additional MFA option that you control in case the new phone is lost.
• Review Wallet activity for sign-ins or changes you do not recognize.
• Never share a verification code, backup code, recovery code, password, or security-key approval with anyone.

ID.me verification codes are for completing your own sign-in. A person who unexpectedly asks for a code should not receive it, even if that person claims to represent support.