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UGG Customer Service: Phone, Email and Chat

Updated 2026-08-24 · 1015 words

UGG customer support is available by phone, email request, and live chat through the official U.S. customer service page. Use the verified contact block above for the current UGG customer service phone number and operating hours, or open the company’s official website and choose Customer Service.

The official channel is the safest place to call UGG, email UGG customer service, or begin an online chat. Contact details and availability can change, so confirm them in the verified block or on UGG’s own support page before starting.

What Is the UGG Customer Service Phone Number?

The verified U.S. UGG customer service number appears in the contact block above. Tap that number to call UGG customer service; do not substitute a number found in an advertisement, social media post, directory, or customer forum.

UGG customer care by phone is appropriate when an issue needs a conversation or several details must be reviewed together. The phone team may help route questions about:

  • An existing UGG order or its status
  • A return or refund connected with an order
  • A delivery that is late, missing, damaged, or marked delivered but not received
  • Difficulty accessing an account
  • A product concern that requires an explanation

UGG presents the verified U.S. support line as its customer service contact. The company does not direct U.S. customers to a separate number simply because they search for an “UGG 1800 number,” “UGG support number,” or “UGG phone number.” Use the UGG customer service number shown above and confirm that the page is for the United States before calling.

When Is UGG Customer Service Open?

The current verified UGG customer service hours and time zone are displayed in the contact block above. Check that block immediately before calling because schedules may change.

UGG does not publish a standing schedule for every holiday on its main U.S. customer service page. Holiday availability may therefore differ from the regular schedule. If the phone line is closed, use the official Email Us option so your request can be submitted without waiting for the next phone-support period.

Live chat may also be useful when the Chat Now control is active. An active control is the clearest indication that UGG customer service chat is accepting conversations at that moment.

How Do I Email UGG Customer Service?

To email UGG customer service, open the official support page and select Email Us. This opens UGG’s official email or contact-form process without requiring you to copy an address from an unverified source.

  1. Select Email Us on the UGG customer service page.
  2. Choose the topic that most closely matches your problem, if the form asks for one.
  3. Enter your name and the email address connected with the order or account.
  4. Add the order number, relevant product details, and a short description of what happened.
  5. Review the information for typing errors, then submit the request.

Include dates, status messages, and any steps you already tried. If attachments are allowed, provide only images that help explain the issue, such as a damaged item or shipping label with unnecessary personal details covered.

Never place a password, full payment-card number, card security code, or government identification number in an UGG customer service email. UGG support can ask for information needed to locate a transaction, but sensitive credentials should not be sent in an ordinary message.

How Do I Start an UGG Customer Service Chat?

Official UGG customer service chat is located on the U.S. customer service page. Open the company’s official website, go to Customer Service, find Live Chat, and select Chat Now when that control is available.

  1. Confirm that the page shows the United States as the selected region.
  2. Select Chat Now in the Live Chat area.
  3. Enter any basic contact or order information requested by the chat window.
  4. State the issue in one or two sentences and ask to speak with a support representative if prompted.
  5. Keep the chat open until the conversation ends, and save any reference number provided.

Chat availability is indicated on the official page rather than guaranteed at all times. If Chat Now is missing, inactive, or does not open, use the official email request option or call during the verified UGG customer service hours.

What Should I Prepare Before Contacting UGG?

Having the relevant details ready helps UGG customer support find the correct account, order, or product record. Prepare only the information that applies to your issue:

  • Your UGG order number
  • The email address used for the order or account
  • The recipient name and delivery ZIP code
  • The product name, color, size, and item number if available
  • The order date and current tracking or return status
  • Clear photos for damage, defects, or an incorrect item
  • A concise description of the problem and the help you are requesting

If you ordered as a guest, say so at the start. Do not send passwords or complete payment details. For a phone call or chat, keep any confirmation messages available so you can quote the wording accurately.

Which UGG Support Channel Should I Use for a Common Issue?

The best UGG support channel depends on the problem and whether you need an immediate conversation:

  • Account access: Use live chat or call UGG so a representative can identify the correct support route. Do not disclose your password.
  • Order questions: Use chat or phone with the order number ready. The official order-status tool may answer a simple tracking question first.
  • Returns: Start with UGG’s official Returns Center. Contact phone or chat support if the order cannot be found or the return process stops.
  • Refunds: Use phone or chat when you need help interpreting the return status. Use the email form when you want to provide a written account with supporting details.
  • Delivery problems: Call UGG customer service or use chat, especially when tracking shows an unexpected status. Have the order and tracking information ready.
  • Product concerns: Use the email form when photographs are important. Use phone or chat if you first need help deciding which official process applies.

Keep any case or reference number UGG customer care provides. If you contact support again, share that number so the representative can locate the earlier conversation.