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How to Turn Off Verizon Call Forwarding

Updated 2026-08-24 · 1035 words

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To turn off call forwarding on Verizon, use the Verizon phone and dial *73. Wait for a confirmation tone or message before ending the call.

This code cancels Verizon call forwarding on the selected line. Afterward, place a test call to that Verizon number from another phone to make sure incoming calls ring on the intended device.

What are the quick ways to turn off Verizon call forwarding?

The official way to turn off call forwarding on a Verizon mobile line is to dial *73 from the phone whose calls are being forwarded. The command applies to the line used to place the call, so choose the correct phone if your account has several lines.

  • From the Verizon phone: Dial *73 and wait for the confirmation tone or message.
  • Through My Verizon: My Verizon may show information or controls related to the line, but Verizon’s documented cancellation method is the *73 dialing code. If no forwarding control appears in your account, use the phone instead.
  • With Verizon support: Contact official Verizon support if *73 does not stop the forwarding or if you cannot use the affected phone.

You do not need to enter the destination number when canceling forwarding. Do not use dialing codes found on an unofficial site, because codes can differ among carriers and line types.

How do I turn off call forwarding on Verizon from my phone?

Use these steps on the Verizon phone that should receive incoming calls:

  1. Open the Phone app and display the keypad.
  2. Dial *73.
  3. Tap the call button.
  4. Listen for a confirmation tone or recorded confirmation.
  5. End the call after Verizon confirms the change.

The confirmation signal matters. If the call ends immediately, produces an error, or never confirms the change, try again while the phone has a Verizon network connection.

The *73 command is handled by the Verizon line rather than by a setting in the phone’s contact list. The wording or appearance of the Phone app may differ between devices, but the dialing sequence remains the same for a supported Verizon mobile line.

Can I disable call forwarding in My Verizon?

Verizon’s documented method for turning off call forwarding is to dial *73 from the affected phone. My Verizon website and app layouts can change, and a call-forwarding control may not be displayed for every account, device, or line type.

To check the official account controls without relying on an unofficial sign-in page:

  1. Open the company’s official website or the official My Verizon app.
  2. Sign in with the account credentials associated with the affected line.
  3. Select the correct mobile line or device.
  4. Review the line’s available settings, services, or call controls.
  5. If a Call Forwarding control is shown, follow the on-screen option to remove or disable forwarding.
  6. If no Call Forwarding control appears, close My Verizon and dial *73 from the affected Verizon phone.

Do not change settings for a different line on a shared account. If the affected phone is unavailable, use the support option inside My Verizon and ask Verizon to review forwarding on that specific line.

How can I check whether Verizon call forwarding is off?

A test call is the clearest way to confirm that Verizon call forwarding has stopped. Use a second phone so you can see what happens on both ends of the call.

  1. Keep the Verizon phone turned on, connected to the Verizon network, and where you can hear it.
  2. From another phone, call the Verizon number that was previously forwarding calls.
  3. Let the call ring long enough to observe the result.
  4. Confirm that the intended Verizon phone rings or displays the incoming call.
  5. Answer the call to verify that it reaches the correct line.

If the Verizon phone does not ring, check whether Do Not Disturb, Focus, silent mode, blocked callers, or weak service is affecting the test. Those conditions can make a correctly routed call appear to be forwarded.

What should I do if Verizon calls are still being forwarded?

If calls continue going elsewhere after *73, work through these checks in order:

  1. Check the line: Make sure you dialed *73 from the exact Verizon number that had forwarding enabled.
  2. Repeat the command: Dial *73 again and wait for a confirmation tone or message before hanging up.
  3. Restart the phone: Turn the Verizon phone off and back on, then place another test call.
  4. Check phone settings: Review any call-forwarding menu supplied by the device or its phone software. Remove a forwarding number only when the setting clearly applies to the affected Verizon line.
  5. Consider conditional forwarding: Conditional forwarding sends calls away only in a particular situation, such as when the line is busy or unanswered. Test both an unanswered call and a call made while the line is busy.
  6. Contact Verizon: Use the official support choices on the company’s official website or in My Verizon. Ask the representative to check immediate and conditional forwarding on the affected line.

Tell support what happened when you dialed *73 and whether the forwarding affects every call or only unanswered, busy, or unreachable calls. That distinction helps identify the forwarding condition without guessing at another dialing code.

Does turning off Verizon call forwarding differ by device or line type?

For a supported Verizon mobile line, the main cancellation method is *73, regardless of whether the phone uses Android or iPhone software. Only the location and appearance of the keypad differ by device.

  • Multiple-line accounts: Dial *73 from the specific line that is forwarding calls.
  • Immediate forwarding: Every incoming call is redirected. Dial *73, wait for confirmation, and test the line.
  • Conditional forwarding: Calls are redirected only when busy, unanswered, or unreachable. If *73 does not clear that behavior, ask Verizon to inspect conditional forwarding rather than trying an unverified code.
  • Business, landline, or other Verizon services: Instructions may differ from Verizon mobile service. Use the official support channel for that line type.
  • Phone menus: A device may display its own forwarding menu, but network-level forwarding can remain active even when that menu is unclear or unavailable.

If you are asking “how do I turn off call forwarding on Verizon,” start with *73 on the affected mobile phone. Confirmation followed by a successful test call shows that incoming calls are reaching the intended Verizon device again.

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