How to Turn Off Call Forwarding on iPhone

To turn off call forwarding on an iPhone, open Settings, select Apps, select Phone, choose Call Forwarding, and switch Call Forwarding off. On some iOS versions, Phone appears directly in Settings instead of under Apps.

After the switch is off, incoming calls should ring on the iPhone when the device is connected to the carrier’s network and able to receive calls. If the setting is missing or calls continue to go elsewhere, the carrier may control forwarding.

How do I turn off call forwarding on an iPhone in Settings?

Call forwarding sends incoming calls to another telephone number instead of ringing on the iPhone. The setting is available only when the carrier supports managing standard call forwarding through iOS.

1. Open the Settings app on the iPhone.
2. Select Apps, then select Phone. On an earlier iOS version, scroll down and select Phone directly from the main Settings screen.
3. Select Call Forwarding.
4. Wait for the current forwarding status to load. The iPhone may need a working connection to the carrier’s cellular network.
5. If Call Forwarding is on, switch it off.
6. Return to the previous screen and open Call Forwarding again to confirm that the switch remains off.

These steps answer common searches such as “how to turn off call forwarding on iPhone” and “how to turn off call forwarding iPhone.” Do not enter a dialing code found on an unofficial website, because forwarding commands can differ by carrier and account.

How can I confirm that call forwarding is off?

Check the setting first, then place a real incoming call to the iPhone. A successful test is more useful than relying only on the switch shown in Settings.

1. Open Settings, select Apps, select Phone, and open Call Forwarding. Confirm that the switch is off.
2. Make sure the iPhone has a cellular signal and is not in Airplane Mode.
3. Use another telephone to call the iPhone’s number.
4. Allow the call to ring long enough to observe what happens. The iPhone should display the incoming call and ring or vibrate according to its sound settings.
5. If the call immediately reaches a different number, record which number or person receives it and whether every test behaves the same way.

A silent iPhone does not necessarily mean the call was forwarded. Check the screen for an incoming-call alert and confirm whether the other telephone hears normal ringing.

What should I do if the Call Forwarding option is missing?

If Call Forwarding does not appear under Phone settings, the carrier may not offer iPhone-based control for that line. The option can also depend on the type of cellular service or how the account is managed.

Consult the carrier’s official support website, official account app, or support contact shown on an account statement or SIM materials. Search the carrier’s official help area for “call forwarding,” then follow instructions that apply to the exact carrier and line type.

Apple’s official iPhone support materials can confirm where the setting appears in the installed iOS version. Apple cannot necessarily remove forwarding that is stored in the carrier’s network, so carrier support is the appropriate next step when the option is absent.

What if iPhone calls are still being forwarded?

If calls still go to another number after you turn off call forwarding on the iPhone, check whether the displayed setting has synchronized with the carrier.

1. Open Call Forwarding again and confirm that the switch is still off.
2. Restart the iPhone, reconnect to the cellular network, and repeat the incoming-call test.
3. Open Settings, select General, and select About. Wait briefly in case iOS offers a carrier settings update, then follow the on-screen prompt if one appears.
4. Check whether another device, account feature, or carrier-managed service is configured to receive the line’s calls.
5. Contact the carrier and ask whether any forwarding remains active on the line. Request removal of standard and conditional forwarding if neither is wanted.

Do not repeatedly try unverified dialing codes. A code intended for another carrier or forwarding type may fail, change a different setting, or make the result harder to diagnose.

How is conditional call forwarding different?

Conditional call forwarding sends calls elsewhere only when the line is busy, unanswered, or unreachable. Standard call forwarding normally redirects incoming calls without first ringing the iPhone.

Turning off the visible iPhone switch may disable standard forwarding without changing every conditional rule held by the carrier. This can explain why the iPhone rings during one test but a call is redirected when the line is busy, the phone is offline, or nobody answers.

If forwarding happens only under one of those conditions, tell the carrier exactly which condition triggers it. Ask the carrier to review busy, unanswered, and unreachable forwarding separately. Use only the instructions supplied through that carrier’s official support resources.

What should I gather before contacting carrier support?

Have the following details ready so carrier support can identify the line and reproduce the forwarding problem:

• The iPhone model.
• The iOS version shown under Settings, General, and About.
• The carrier name and the affected mobile line.
• Whether the Call Forwarding option appears in Settings.
• Whether the switch is on, off, or returns to its previous state.
• Whether all calls are forwarded or only calls made while the line is busy, unanswered, or unreachable.
• Whether calls go to a known number, another person, or an unexpected destination.
• The approximate time of a recent test call.
• The troubleshooting already attempted, including restarting the iPhone, checking for carrier settings updates, and testing from another telephone.

Do not post account credentials, security codes, or the full mobile number in a public support forum. Provide sensitive account details only through the carrier’s verified support process.