THAT App Download and Sign-In Help

Find the Official THAT App

Start at {site} and use its app-store button. This is the safest way to avoid apps with similar names. If you search the store yourself, enter THAT and inspect the full listing before installing anything.

The official listing identifies the app as THAT. On Apple devices, the developer is shown as THAT COIN. On Android, the developer information identifies THAT COIN PTY LTD. The listing describes a self-custody wallet and uses the official THAT branding.

Do not rely only on the icon or the word THAT. Names and icons can be copied. Check the developer, description, privacy information, update history, and support section together. Avoid any listing that asks you to install a file outside the Apple App Store or Google Play.

Search phrases such as “app that download” and “apps that download” can produce many unrelated results. Open the listing only after confirming the developer and purpose. Never enter a recovery phrase into a website, search result, support message, or unfamiliar app.

Download the App on iPhone or Android

Before starting, connect to a stable network and confirm that you can use your Apple Account or Google Account in the device’s store.

On an iPhone:

1. Open the Apple App Store.
2. Select Search and enter THAT.
3. Open the listing and verify that its developer is THAT COIN.
4. Review the compatibility details shown for your device.
5. Select the download button and complete the device verification prompt.
6. Wait for the button to change to Open, then launch the app.

On an Android device:

1. Open Google Play.
2. Search for THAT.
3. Open the listing and confirm that the developer information identifies THAT COIN PTY LTD.
4. Check the device-compatibility message on the listing.
5. Select Install and wait for installation to finish.
6. Select Open.

If the official listing does not appear, do not substitute a similarly named app. Use the store button on {site}, or check whether your store country, device settings, or parental controls are limiting the result.

Sign In to Your Account

THAT is described by its official listings as a self-custody wallet. Access therefore differs from a typical account that uses a username and password. The current app allows a user to create a wallet or import an existing one.

Open the app and read the choices on the first screen carefully. If you are starting for the first time, follow the in-app wallet-creation instructions. If you already have a THAT wallet, choose the import option presented by the app and follow its prompts.

Have the recovery information created for that wallet available before you begin an import. Enter it only inside the verified official app and only when the app’s own recovery flow requests it. Check every word and its order before continuing.

If the app instead opens your existing wallet and requests device authentication, use the method already configured on that device. Do not repeatedly guess a device passcode. The official information does not describe a separate web login, username, or conventional account password for wallet access.

Fix Download or Installation Problems

If the app will not download or install, work through these checks:

• Open the store listing and read its current compatibility message. The store determines whether the listed version supports your device.
• Check available device storage. Remove or offload files only if you recognize them and no longer need them.
• Switch between a trusted Wi-Fi connection and mobile data, then retry. Pause any VPN if it is interfering with the store.
• Restart the device and reopen its app store.
• Install pending operating-system and app-store updates, then try again.
• Confirm that downloads are not blocked by parental controls, workplace management, or a required store-account verification.
• Look for a paused download on the home screen. Resume it, or cancel it through the normal store controls and start again from the verified listing.

If other apps also fail to install, the problem is probably with the device, connection, storage, or app-store account rather than THAT. Use Apple or Google’s built-in store support for the error shown.

Recover Access to the App

There is no verified username-recovery or password-reset procedure for THAT because its official materials describe a self-custody wallet rather than a conventional username-and-password account.

For an existing wallet, use the official app’s import flow and the recovery information created when the wallet was set up. THAT states that it does not store users’ recovery phrases or private keys and cannot restore them if they are lost.

Do not send a recovery phrase or private key to support. A legitimate support representative does not need either item to investigate an installation or app error. Anyone asking for them could take control of the wallet.

If access is blocked by device authentication, use the recovery options supplied by the device maker. If the app reports a temporary lock or displays another specific message, record the exact wording and contact THAT support. Do not follow recovery instructions from comments, advertisements, or direct messages.

Contact THAT App Support

Open the verified THAT listing in the Apple App Store or Google Play and find its App Support section. This keeps you within the official store listing and helps avoid contact details copied into unofficial pages.

Before requesting help, prepare:

• Your device model and operating-system version.
• Whether you installed from the Apple App Store or Google Play.
• The THAT app version shown in the listing or app settings.
• The exact error message and the step where it appears.
• When the problem started and whether restarting or changing networks helped.
• A screenshot with balances, wallet addresses, notifications, and other private details hidden.

Explain whether the problem concerns finding the official app, installation, opening the app, device authentication, or importing a wallet. Never include a recovery phrase, private key, device passcode, or authentication code in a support request.