Thank You Rewards from Citi

Join and get your very own Rewards Card access through www.thankyou.com. Be a member of the largest rewards program in the world. You can earn points by simply doing things that you do in your daily life.

Turn the things that you do into something that you love the most. Earn by shopping at your usual outlet and paying with your Citi Credit Card. You earn for every transaction that you make through your card. Transform your banking habits into rewards using the Citibank consumer checking account and keep track of your earned points at thankyou.com.

Things You Can Do With Your ThankYou Dashboard

Log into your account and get the most out of your accumulated points at Thank You. Choose between your current Citibank Online ID and your login credentials at Citicards.com to manage your account. Create an online account using your Citi credit card or checking credentials. You may use a separate and exclusive login details for your Thank Your account by creating a new one.

Earn immediately by shopping at participating outlets. Keep using your Citi Credit Card at every transaction to keep earning points. You can also use your Citibank consumer checking account as well as other related Citibank services and products.

Be updated with your Thank You rewards balance by logging in and navigating to your Points Summary. Sort the information according to account history, date, sponsor or redeemable points.

Remember to renew your account by regularly updating your contact information and doing security changes. You can provide some personal preferences using your account. This will tailor your dashboard to make relevant promotions and offers suited to your taste.

You can view your order history as well as track the status of your reward points. You will be able to view the amount of your accumulated reward points and make requests at the Concierge.

New items added every month so you can have virtually limitless choices. Start redeeming your rewards when your Thank You points have reached 100. The more that you earn will result in greater amount of rewards that you can redeem. Use the Concierge for finding rewards.

You can find any participating shops and search for ways to earn online:

• Search by category to narrow down your choices at www.thankyou.com.
• Check and compare your points to identify which rewards you qualify for and how much can you redeem with.
• Use the portal to view the most recently added Thank You Rewards

You can use the search tool to find a particular item and any product that you are looking for.

Please contact the customer service assistance at ThankYou.com by dialing 1-877-693-0218.

How to choose a ThankYou gift card

Sign in through the company’s official website, open the rewards catalog, and select the gift card category. Search for the merchant name, then open the item to check whether the reward is a physical card or a digital code. The available format can vary by reward, so read the description before confirming.

For a digital gift card, check the email address carefully. For a physical card, confirm the recipient name and mailing address, including any apartment or unit number. Review the delivery details and any restrictions shown on the confirmation screen before submitting the request.

Save the confirmation email or take a screenshot of the order reference. If the gift card does not arrive, that reference will help support locate the request. Do not send a gift card number, PIN, or redemption code in an ordinary support message unless a verified Citi representative specifically asks for it through a secure channel.

Finding a tracking number for a ThankYou reward

A carrier tracking number is not the same as the confirmation or order reference created when you redeem points. The order reference identifies the request within the rewards program. A tracking number, when one is issued, identifies a shipment with the delivery carrier.

Check the shipment email for a carrier name and tracking number. Also look in spam, junk, and promotions folders. Search your inbox for the merchant name, the words “shipped” or “tracking,” and the order reference.

If you received only an order reference, the reward may not have shipped yet, may use delivery without carrier tracking, or may be digital rather than mailed. Confirm the delivery format in the original redemption message. A digital gift card usually arrives as an email or code and therefore will not have a package tracking number.

If the expected delivery period shown in your confirmation has passed, contact ThankYou support. Have these details ready:

• Your order or confirmation reference
• The reward name and redemption date
• The email or mailing address entered
• Any shipment message you received

Ask whether a carrier tracking number was created and whether the delivery details can still be corrected. Never post the reference, gift card code, or PIN publicly.