Square Gift Card Balance: How to Check It

You can check a Square gift card balance on the Square seller’s balance page, through your Square profile, or by asking the seller to check the card at checkout. Have the 16-digit card number and, when printed on the card, the four-digit PIN ready.

A Square gift card is issued by the individual business named on the card, even though Square provides the gift card system. For account-specific help, contact that business rather than treating the card as usable at every business that accepts Square payments.

What are the ways to check a Square gift card balance?

Square confirms these methods for a Square gift card balance check:

• Open the balance-check page provided by the Square seller and enter the card details.
• Scan the QR code on the back of a physical card with a smartphone camera. The seller must have enabled online balance checking.
• View a saved eGift card in your Square profile.
• Ask the business that issued the card to check it in person. Staff can use their Square point-of-sale system to scan, swipe, or manually enter the card.
• Call the issuing business and ask whether staff can look up the balance. Square does not identify its general support line as a consumer gift card balance line.

The available method can depend on how the issuing business configured its Square gift card program. If no online page is available, the issuing business is the right place to ask for help.

How do I check a Square gift card balance online?

The official online lookup is normally a balance-check page provided by the business that issued the card. Square generates this page for the seller; it is not a universal search that identifies every card from a customer’s name.

1. Open the balance-check page from the original eGift card message, the issuing business’s site, or the QR code printed on the physical card.
2. Enter the 16-digit gift card number. Type the digits without adding spaces or punctuation unless the form inserts them automatically.
3. Enter the four-digit PIN printed on the back of the card, if the page requests it.
4. If the card has no PIN, select the option stating that the gift card does not have one.
5. Submit the form. The page should display the remaining balance or a message explaining why the card could not be found.

If the eGift card is connected to your Square profile, open the profile, select the gift card, and view its details. The card’s balance and available activity information should appear there.

How do I check a Square gift card balance by phone?

Call the business named on the gift card, using the verified contact information shown with this page or on the card. Square’s official guidance directs customers back to the Square seller when a card with a printed PIN cannot be checked online.

1. Have the physical card or original eGift card message in front of you.
2. Tell the business that you need a Square gift card balance check.
3. Provide the 16-digit card number when requested.
4. Have the four-digit PIN available, but do not send card details through an unverified message or give them to an unrelated business.
5. Ask the representative to confirm the remaining balance and whether the card is active.

The issuing business may need to handle the request at its register instead. If staff cannot verify the card by phone, ask what identification or card details you should bring to the location.

What do I need before checking a Square gift card balance?

For a physical Square gift card, look on the back for the 16-digit card number. A four-digit PIN may also be printed there. Some cards include a QR code that opens the seller’s balance-check page when scanned with a phone camera.

For a digital card, open the original eGift card email or text. The message contains the 16-digit code and may include a button for viewing the card. Check the spam or junk folder if the email is missing.

Not every Square gift card has a PIN. If the official form offers a “no PIN” option and your card has no printed PIN, use that option instead of guessing a code.

What should I do if the balance will not load or the Square gift card does not work?

Check the card details before assuming that the balance is gone.

1. Compare every digit with the card or original message. Do not enter a receipt number in place of the 16-digit gift card number.
2. Remove spaces or dashes if the form rejects the number format.
3. Confirm that the PIN is the four-digit gift card PIN, not another number printed on the packaging or receipt.
4. If no PIN appears on the card, use the page’s option for a card without a PIN.
5. Make sure you are using the balance page for the business that issued the card. Square gift cards are tied to their issuing seller and are not general-purpose Square payment cards.
6. Ask the issuing business whether the card was activated. A card that was not activated correctly may not return a usable balance.
7. If an eGift card email is missing, check spam and junk folders, then ask the issuing business to resend it.

Expiration is not a likely cause: Square states that Square Gift Cards do not expire. If a printed date or unusual message appears, ask the issuing business to review the card record rather than entering the details repeatedly.

Frequently asked questions about Square gift card balances

Does a Square gift card balance expire?

No. Square states that Square Gift Cards do not expire, and unused value remains available until redeemed.

Can I check a Square gift card balance without the card in hand?

Yes, if you still have the 16-digit number in the original eGift card message or the card is connected to your Square profile. If you have neither, contact the issuing business. The business may be able to locate an eGift card using information associated with it, but verification may be required.

Is there a fee to check a Square gift card balance?

No fee is required in Square’s official online balance-check process. The issuing business can also check the balance through its Square system.

Can any business that uses Square check the card?

No. Ask the business that issued the gift card. Using Square for checkout does not make an unrelated business responsible for another seller’s gift card.