Social Security Password Change Help

Where to Sign In to Your Social Security Account

Open {site} and select the option to sign in to your personal my Social Security account. Starting there helps you avoid unofficial pages that may try to collect your password or identity information.

Social Security now uses Login.gov and ID.me for account access. The old Social Security username sign-in option is no longer available. Choose the provider connected to your account. If you already use Login.gov or ID.me for another government service, use that existing account instead of creating another one.

Check the page before entering anything. It should identify Social Security and then send you to the Login.gov or ID.me sign-in system you selected. Do not continue from an unexpected email, text message, advertisement, or pop-up.

How to Change Your Password

A Social Security password change is handled by your sign-in provider, not inside the main Social Security account. If you can still sign in, use these steps:

1. Start at {site} and choose Sign In.
2. Select the Login.gov or ID.me option associated with your account.
3. Enter your current email address, password, and requested security code.
4. Open the provider’s account settings or sign-in and security settings.
5. Select the password option, enter the current password if requested, and create a new one.
6. Save the change, sign out, and sign in again to confirm that the new password works.

The exact button names may differ between Login.gov and ID.me. Follow the controls displayed in your provider’s account settings. Do not change the email address or authentication method unless you also intend to update those details.

Search phrases such as “social security change password,” “change social security password,” and “my Social Security change password” all refer to this provider-managed process. There is no separate password stored by my Social Security after you use Login.gov or ID.me.

How to Reset a Forgotten Password

If you cannot sign in, select your usual provider and use its Forgot Password option. For Login.gov, enter the email address attached to the account, continue, and check for the password-reset message. Use the button in that message, create a new password, and complete any additional authentication or profile-reactivation prompts shown.

For ID.me, select the forgotten-password option on its sign-in screen, enter the account email address, and follow the recovery message and on-screen verification steps. Use only a message you requested yourself.

Check spam or junk folders if the message does not appear. Make sure you entered the exact email address registered with the provider. A different address, even one you currently use, will not recover the original account.

Login.gov users who previously received a personal key may need the most recent key after resetting a password. If the key is unavailable, Login.gov may require identity verification again. Follow only the choices displayed by Login.gov.

If Password Recovery Does Not Work

Common obstacles include using the wrong provider, entering an unregistered email address, losing access to email, or being unable to complete multifactor authentication. An expired recovery message, blocked cookies, an outdated browser, or repeated incorrect attempts may also stop the process.

• Confirm whether the account uses Login.gov or ID.me.
• Request one fresh reset message and use the newest message only.
• Check spelling, spam folders, and whether the mailbox can receive new mail.
• Try a current version of Chrome, Edge, or Safari, then clear browser cache and cookies if the sign-in page does not work correctly.
• If a security code cannot be received, choose another authentication method only if it was already added to the account.

Do not repeatedly create accounts to work around an identity-verification error. Login.gov advises users who lost access to both their registered email and password that a new account with a different accessible email may be necessary, followed by identity verification again. Get provider support before doing this if you are unsure.

Login.gov and ID.me handle password resets, email changes, authentication methods, and identity proofing. Social Security handles matters such as blocking or unblocking electronic access and deactivating a my Social Security account.

How to Contact Social Security Support

Use the verified contact block on this page for current Social Security support options and availability. You may also use the official Contact Social Security area or office locator reached from SSA.gov. An appointment is generally required for help at a local office.

For a Login.gov or ID.me password problem, use that provider’s official Help Center. Social Security may direct credential and identity-verification questions back to the provider because it does not control the provider password.

Have your name, account email address, sign-in provider, authentication method, device and browser, exact error message, and the approximate time of the failed attempt ready. Keep a government-issued photo ID nearby if identity verification is required. Never send a password, security code, personal key, or full Social Security number through ordinary email.

Protect Your Account After a Password Change

Create a long, unique password that you do not use for email, banking, or any other account. Login.gov requires a password of at least twelve characters. A memorable phrase made from several unrelated words is stronger than a short password containing predictable substitutions.

• Store the password in a trusted password manager instead of a note visible on your phone.
• Add more than one authentication method when the provider permits it.
• Keep backup codes or a personal key in a secure place away from the device used to sign in.
• Review account details after signing in and report changes you did not make.
• Ignore messages demanding immediate action or asking you to reveal a password or security code.

For future social security login password change requests, begin from SSA.gov rather than a search advertisement or message link. This is the safest way to reach the correct provider for a change password for Social Security account request and protect your Social Security account password change.