RG&E Outage Map and Service Status
Open the RG&E Outage Map
Open {site} and look for the outage or emergency section. Select the option for the outage map or outage list. This is the safest way to reach the current RG&E information without relying on an old bookmark or an unofficial search result.
Before using the map, confirm that RG&E provides electric service at the location you are checking. Look at the utility name on a recent bill, account page, or service notice. A mailing address in the wider region does not always identify the electric utility, and gas service from RG&E does not necessarily mean that RG&E supplies the electricity there.
If the site asks you to choose a service area or utility, select RG&E rather than another affiliated utility. The page title or map label should also identify RG&E. This helps ensure that the rge outage map is showing information for the correct electric service territory.
Check an Outage Near You
Use the map’s location search if one is displayed. Enter the complete service address, including the city or ZIP code when requested. Choose the matching result carefully, especially when several streets or municipalities have similar names.
If no address search is visible, move the map to the general location and zoom in. Outage markers may represent a group of affected customers rather than one home. Their position can be approximate, so a marker does not prove that every property beside it has lost power.
Select a marker or listed outage to view the details that are currently available. Colors, shapes, and numbers can have different meanings, so check the legend shown on the same page instead of assuming that a large symbol marks a more serious incident.
If your address has no marker, the outage may be newly reported, limited to a small number of properties, or outside the displayed area. Compare what you see with nearby conditions, then report the outage through an official RG&E channel if your electric service is out.
Understand Outage Status Information
The RG&E outage map may show details such as the number of customers affected, when an interruption was reported, whether a crew has been assigned, and an estimated restoration time. The exact fields depend on the information available for that incident.
Affected customers: This is generally an estimate for the outage area, not a count of individual people.
Reported or investigating: RG&E has received outage information, but the cause or repair needs may still be under review.
Crew activity: A status may indicate that personnel have been assigned, are assessing damage, or are working on repairs. It does not show every step of the field response.
Estimated restoration: This is a current projection, not a guarantee. It can change after crews inspect equipment, find additional damage, or encounter unsafe conditions.
Refresh the details from time to time rather than relying on an earlier screenshot. During a widespread event, information can change as reports are grouped, damage is assessed, and work progresses.
Report a Power Outage
Do not assume that a nearby map marker automatically reports the outage at your address. Use the official outage reporting option when your service is out. Open {site}, go to the outage or emergency section, and follow the prompts to report an electric outage. You can also use the verified RG&E phone contact displayed with this page.
Have the service address ready. The reporting process may request an account identifier, the account holder’s name, a contact method, or details that identify the affected location. Enter the electric service address rather than a separate mailing address.
Confirm that the interruption affects your location and is not limited to one appliance or one switched-off circuit.
Choose the official option to report an electric outage.
Provide the requested account or location information.
Review the address before submitting the report.
Save any confirmation shown on the screen so you can recognize the report later.
If you cannot use the online form, use the verified phone channel shown in the contact block on this page. Report electrical hazards separately and make their location as clear as possible.
What to Do If the Map Does Not Load
A blank map or a page that stops loading does not mean there are no outages. Heavy demand, a weak connection, browser settings, or an incomplete page load can prevent the map from appearing.
Refresh the page once and allow it time to reload.
Close the browser tab, return to the official RG&E site, and open the outage map again.
Switch between mobile data and a trusted Wi-Fi connection if another connection is available.
Try another current browser or a private browsing window.
Temporarily disable content blocking for the page if it is preventing the map from displaying.
Use the official phone channel in this page’s verified contact block if the map and online reporting tools remain unavailable.
If the map loads but does not recognize an address, check spelling and use the electric service address exactly as it appears on the account. You can also search a broader place, such as the municipality or ZIP code, when the map provides that choice.
Power Line and Electrical Safety
Treat every fallen, low, or damaged power line as energized. Stay far away and keep children, pets, and other people away. Do not approach the wire, touch it, move it, drive over it, or inspect anything that is in contact with it.
Water, trees, fences, vehicles, and other objects touching a damaged line may carry electricity. Increase your distance if the ground is wet, you see sparks, or you hear electrical sounds.
Report the hazard immediately through RG&E’s verified emergency channel. Contact emergency services as well when there is an immediate threat to life, a fire, or another urgent public danger. Give the safest clear location you can describe without moving closer. The rg&e outage map is useful for service updates, but it is not a substitute for directly reporting a downed wire or electrical emergency.