How to Reset an Amazon Fire TV Stick

To reset an Amazon Fire TV Stick to factory settings, use the Fire TV remote or open the device’s Settings menu. A factory reset erases local data and returns the Fire TV Stick to its original software settings.

What should you know before resetting your Amazon Fire TV Stick?

A factory reset removes the Amazon account information registered on the device, downloaded apps, saved Wi-Fi details, preferences, and other locally stored settings. You will have to set up the Fire TV Stick again before using it.

A factory reset is different from a restart. Restarting turns the Fire TV Stick off and back on without intentionally erasing your account, apps, or settings. Try a restart first if an app has stopped responding or the device has developed a temporary problem.

Before you factory reset an Amazon Fire TV Stick, have the following information ready:

• The name and password for the Wi-Fi network you will use.
• The sign-in details for the Amazon account that should be registered on the device.
• Sign-in details for streaming and other apps you plan to restore.
• Working batteries for the Fire TV remote.

Do not disconnect power after the factory reset has started. The Fire TV Stick may restart while it removes data and restores its default settings.

How do you reset an Amazon Fire TV Stick with the remote?

The official Amazon Fire TV Stick reset with remote method uses the Back button and the right side of the navigation circle. The right side of the navigation circle is the directional control used to move right on the screen.

1. Turn on the television and select the HDMI input connected to the Fire TV Stick.
2. Make sure the Fire TV Stick is powered and the remote is responding.
3. Press and hold the Back button and the right side of the navigation circle together for 10 seconds.
4. Wait for the factory-reset message to appear on the television.
5. Select the on-screen option to continue with the reset. Select the cancel option if you opened the reset screen by mistake.

If no choice is made, the Fire TV Stick may begin the reset automatically after several more seconds. Keep the device connected to power until the reset finishes and the setup screen appears.

How do you reset an Amazon Fire TV Stick from Settings?

The Amazon Fire TV Stick reset from Settings is the clearest method when the menus and remote are working normally.

1. Open Settings from the Fire TV home screen.
2. Select My Fire TV. On some Fire TV software versions, the corresponding menu may be named Device & Software.
3. Select Reset to Factory Defaults.
4. Read the confirmation screen, which warns that account information and downloaded content will be removed.
5. Select Reset to confirm. Choose Cancel if you do not want to erase the device.

The Fire TV Stick will perform the reset and restart. The process can take several minutes, so leave the Fire TV Stick connected to its power source and do not remove it from the television during the reset.

What should you do if the Fire TV Stick is frozen?

If the Fire TV Stick is frozen, restart it before attempting another factory reset. A restart does not erase the device.

1. Press and hold the Select button in the center of the navigation circle and the Play/Pause button together for 10 seconds.
2. Release the buttons and allow the Fire TV Stick to restart.
3. If the device does not respond, disconnect its power cord or power adapter, wait one minute, and reconnect it.
4. After the home screen returns, try the Settings method or the Back-and-Right remote method again.

If the remote-button method does not open the reset screen, replace the remote batteries and make sure the remote can navigate the Fire TV menus. Keep the remote near the Fire TV Stick while testing it.

If the remote is unavailable but the Fire TV Stick and a phone are connected to the same Wi-Fi network, the official Fire TV mobile app may provide remote controls. Use those controls to open Settings and follow the factory-reset menu path. This option will not help if the Fire TV Stick is offline or cannot finish starting.

Repeated freezing can have causes that a factory reset does not correct, including power, television input, remote, or hardware problems. Do not keep interrupting and restarting a reset that is already underway; contact Amazon support if the setup screen never appears.

How do you set up a Fire TV Stick after a factory reset?

After a factory reset, the Fire TV Stick behaves like a device that has not yet been configured. Follow the instructions shown on the television.

1. Pair the Fire TV remote if it does not connect automatically. When prompted, press and hold the Home button for about 10 seconds.
2. Select the preferred language.
3. Choose the Wi-Fi network and enter its password.
4. Sign in with the Amazon account that should be registered to the Fire TV Stick.
5. Complete the remaining on-screen choices.
6. Download needed apps again, sign in to those services, and restore display, accessibility, privacy, and other preferences.

Some information associated with an online account may return after sign-in, but locally stored app data and device settings erased by the factory reset must be configured again.

How do you get official Amazon Fire TV support?

If you cannot reset or activate the Fire TV Stick, open the company’s official website and look for Customer Service or Help. Choose the section for Digital Services and Device Support, then select Fire TV to view official troubleshooting and available contact options.

Have the Fire TV Stick, its remote, the television, and the Amazon account email address available when requesting help. Tell the support representative whether the device reaches the home screen, whether the remote responds, which reset method you tried, and the exact message displayed on the television.

Use only contact choices presented through the company’s official website or the official Amazon app. Do not share an Amazon password, a one-time verification code, or payment credentials with anyone claiming that those details are required to reset the Fire TV Stick.