How to Report a Power Outage to Eversource

Ways to Report an Eversource Outage

Choose the reporting method you can use right now. Eversource outage reporting may be available through the official website, the Eversource mobile app, text messaging, or a regional outage phone line. Available options can depend on your account and service area.

If you still have mobile data or Wi-Fi, reporting online is often the simplest choice. Open {site}, find the outage or emergency section, and select the option to report an outage. You may also check the Eversource app for an outage-reporting option.

Text reporting may be available if your mobile number is already connected to your account. Use only the instructions and destination shown in your account, the official app, or a recent Eversource notice. Do not send account information to a number found in an unverified search result or social media post.

If online tools will not load, use the verified regional outage number displayed in the contact block on this page. This is the safest way to report power outage to Eversource by phone without relying on an outdated number.

Report the Outage Online

To report Eversource outage online, start on the official outage reporting page. It may ask you to identify the affected service location before it accepts the report.

1. Open {site} and go to the outage or emergency area.
2. Select the option labeled to report an outage or report power loss.
3. Identify the service address. Enter the location where Eversource provides electricity, which may differ from your mailing address.
4. Provide the requested account or contact details. Follow the prompts shown for your service area.
5. Review the affected address and submit the Eversource power outage report.
6. Save any confirmation message or reference information shown after submission.

If the address is not recognized, check the spelling, apartment or unit information, and ZIP code. Use the name and address format that appears on the Eversource account or bill. If you cannot identify the location online, switch to the verified regional phone option.

Do not submit repeated reports simply because the screen does not show a restoration estimate. First check the outage map or account status to see whether the interruption is already listed.

Report an Outage by Phone

Phone reporting can be useful when the outage page will not load, you cannot access the account tools, the service address is not accepted, or you need to describe visible equipment damage. Use the verified regional outage number in the contact block above the article.

Eversource serves more than one region, so confirm that the displayed number matches the state or service area of the affected property. Follow the automated prompts or provide the requested information to the representative. Make clear whether you are calling to report a power outage to Eversource or to report a dangerous condition.

If the call disconnects, wait briefly and try the same verified channel again. Do not call a number copied from an unverified directory. During a widespread outage, phone systems and online tools may respond slowly.

Information to Have Ready

Gathering a few details can make an Eversource report power outage request easier to complete. You may need:

• The full service address, including any apartment or unit number.
• The account holder’s name and any account information requested by the official reporting tool.
• A callback number or other contact method.
• The approximate time the power went out.
• Whether the entire property is affected or only part of it.
• Whether nearby homes, streetlights, or businesses also appear to have lost power.
• A clear description of downed wires, damaged poles, fallen trees, sparks, smoke, or other visible hazards.

Do not approach damaged equipment to collect details. Report only what you can observe from a safe location. You do not need to determine the cause before making an Eversource power outage report.

Check Outage Status and Updates

After you report a power outage Eversource may show a confirmation in the reporting tool, account area, app, or outage map. Use the official outage map to locate the affected area and see whether the interruption has been recorded.

The map may group several nearby reports into one outage event. This means the symbol may not appear directly over your address. Look at the surrounding area and any status information connected with the event.

If you are signed in, check the account’s outage section and make sure you selected the correct service address. Households with more than one property should confirm which location is being viewed. Keep notifications enabled only through official account tools if you want available updates.

Status information can change as crews assess the problem. Treat any restoration estimate as an update, not a guarantee. If the map shows power restored but your property remains without electricity, check your breakers only if it is safe to do so, then report outage to Eversource again through an official channel.

Downed Lines and Electrical Hazards

Stay far away from every downed wire. Treat it as energized even if it is not moving, sparking, or making noise. Keep children and pets away, and do not touch the wire, anything resting on it, or water near it.

Do not drive over a fallen line or attempt to move it. If a wire falls on a vehicle, remain inside unless fire or another immediate threat makes staying there more dangerous. Warn others to keep their distance.

For fire, injury, a life-threatening situation, or another immediate danger, contact emergency services first. From a safe place, report the electrical hazard through Eversource’s verified emergency or outage channel. Clearly describe the location and what you observed without going closer to inspect it.