Report a National Grid Power Outage

Report a National Grid Outage Online

Open {site} and look for the outage or emergency section. Select the option to report an electricity outage. The exact wording may vary, but it should clearly refer to reporting lost electric service.

The reporting tool must identify the affected service location. It may ask you to sign in, enter an account detail, or provide the address where the power is out. Check every address entry carefully, especially the street number, apartment or unit, town, and postal code.

1. Select the option to report a power outage.
2. Identify the affected service address.
3. Provide any requested contact or account details.
4. Choose the description that best matches the problem.
5. Review the location and submit the report.
6. Save any confirmation or reference information shown.

If you searched for “report outage National Grid” or “report an outage National Grid,” make sure you are using the official reporting tool rather than a third-party directory. The confirmation screen should indicate that the National Grid outage report was received. Do not submit the same incident repeatedly unless the first attempt failed or the situation changed.

Report an Outage by Phone

Call National Grid when you cannot use the online reporting tool, cannot identify the service location, need an accessibility option, or need to explain an outage condition that the form does not cover. Use the verified outage-reporting contact shown on this page or on an official National Grid document.

The outage-reporting line and general customer support serve different purposes. Choose the outage or electrical emergency option when the power is currently out. General customer support is intended for routine account questions and may not be the quickest route for an active outage report.

Before calling, move to a safe place and gather the service address. If the phone system offers an automated outage process, listen closely and confirm that it identifies the correct location. Keep any reference information provided after the report.

Do not wait for routine support when there is a fire, a fallen wire, sparking equipment, or another immediate threat. Contact emergency services from a safe location.

Check the Outage Status

Open the official outage map or outage status tool from {site}. Search for the affected address or move the map to the relevant area. A map may show affected areas, reported incidents, the number of customers affected, crew or assessment updates, and estimated restoration information when those details are available.

An estimate is an update, not a guarantee. Conditions can change after crews inspect equipment or encounter new damage. Check the time attached to each update so you do not mistake an older message for the current status.

If you received confirmation after you used the National Grid report outage process, the incident may still take time to appear on the public map. Refresh the page after a short interval. You can also reopen the status tool and enter the service location again.

When checking from a phone with limited battery power, lower the screen brightness and close other apps. Save important status text if you may lose internet access, but return to the official tool for later updates.

Information You May Need

Have the following details ready before you report electricity outage National Grid service:

• The full address where electric service is affected, including any apartment or unit.
• The name associated with the electric account, if requested.
• An account identifier or other verification detail shown on an official statement.
• A contact method where you can receive outage updates.
• Meter or service-location information, if it is safely visible in account records.
• A simple description of what happened, such as a complete outage, partial loss of power, flickering before the outage, or visible damage.
• Whether nearby properties or streetlights also appear to be affected.

Do not approach electrical equipment to find a meter number or inspect damage. Use information already available in your records. If you are not the account holder, the reporting process may still let you identify the affected address, but you should provide only information you know is accurate.

If the Outage Is Not Listed

If the map does not show the incident, use the reporting tool to submit a new report. A missing map marker does not prove that National Grid already knows about your location.

1. Confirm that you entered the address where the outage is happening, not a mailing address.
2. Check the unit, town, and postal code for typing errors.
3. Submit the report and look for a confirmation message.
4. Refresh the outage map after the report has had time to process.
5. Contact the outage-reporting service if the report fails, the address cannot be found, or the incident still does not appear.

If only your property is affected, check from a safe location whether the problem appears limited to your electrical panel or service connection. Do not remove covers, touch damaged equipment, or attempt electrical repairs. Contact a qualified professional when the issue appears to be on the property side of the service.

These steps also apply when searching for “report National Grid outage,” “National Grid outage report,” “report power outage National Grid,” or “how to report National Grid outage.” Always confirm the service address before sending another report.

Downed Lines and Immediate Danger

Treat every fallen or hanging wire as energized. Stay well away, keep children and pets back, and warn other people without approaching the line. Do not touch the wire or anything it contacts, including a vehicle, fence, tree, branch, puddle, or metal object.

Move to a safe location before making any report. Contact emergency services when there is an immediate threat to life or property, then notify National Grid through its electrical emergency or outage-reporting channel when it is safe to do so.

If a wire falls onto a vehicle while you are inside, remain inside unless fire or another immediate danger makes staying there unsafe. Follow instructions from emergency responders. An online outage report is not a substitute for emergency help when wires are down, equipment is sparking, or a fire is present.