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Recover Your Hotmail Password

Updated 2026-08-20 · 989 words

Hotmail password recovery starts with Microsoft’s official sign-in process, where you select the forgotten-password option and verify that the account belongs to you.

How do I start Hotmail password recovery?

Open {site}, select Sign in, enter your Hotmail email address, and choose the option for a forgotten password. Hotmail accounts are managed as Microsoft accounts, so Microsoft handles the password reset.

Microsoft may ask for your full Hotmail address and a way to receive a security code. Check the spelling of the address before continuing. If Microsoft says the account does not exist, consider whether you used a different spelling, alias, or Microsoft email address.

  1. Enter the Hotmail address you want to recover.
  2. Select the forgotten-password option.
  3. Review the identity-verification choices shown for that account.
  4. Choose a method you can access and follow the prompts.

If you forgot your Hotmail password but are still signed in on another device, do not sign out until recovery is complete. That session may help you review account details or security settings.

How can I verify my identity for a Hotmail password reset?

Identity verification is Microsoft’s process for checking that the person requesting access owns the account. Depending on the security information connected to your Microsoft account, you may be offered a recovery email address, phone number, authenticator approval, or another available method. Not every option appears for every account.

  1. Select a verification method that you can currently access.
  2. Confirm any hidden part of the email address or phone number if requested.
  3. Request the security code or approve the request in the authenticator.
  4. Enter the code exactly as received and continue.

If a code does not arrive, confirm that you selected the correct destination. Check filtered or junk email folders, make sure the device can receive messages, and avoid repeatedly requesting codes in rapid succession. Use another displayed verification method if one is available.

Never give a security code to someone who contacts you unexpectedly. Enter the code only in Microsoft’s official recovery process.

How do I reset my Hotmail password after verification?

After Microsoft verifies your identity, the recovery process prompts you to create a new password. Use a password that you have not used for the Hotmail account or another account.

  1. Enter the new password in both password fields.
  2. Check for typing mistakes, especially on a phone keyboard.
  3. Submit the new password and wait for the confirmation screen.
  4. Return to Microsoft sign-in and enter the Hotmail address with the new password.
  5. Update the saved password in your browser, password manager, email program, and other devices.

If an old password keeps appearing automatically, remove or replace the saved credential. A mail app may continue showing an authentication error until its stored password is updated.

Anyone asking “how to reset Hotmail password” should complete the identity check first. Knowing the email address alone is not enough to recover a Hotmail account password.

How can I recover a Hotmail account without my phone or recovery email?

If the usual verification methods are unavailable, look for the option indicating that you do not have access to them. Microsoft may direct you to its account recovery form. The account recovery form asks for information that can help Microsoft compare your answers with the account’s records.

Use a device and location that you previously used with the Hotmail account when possible. Provide a separate working email address where Microsoft can contact you about the request.

Before completing the form, gather details you genuinely remember:

  • Previous passwords used for the Hotmail account.
  • Your name, birth date, or other profile details entered on the account.
  • Recent email subject lines and addresses of people you contacted.
  • Names of folders you created in the mailbox.
  • Other Microsoft services connected to the same account.

Answer as many questions as accurately as possible. Do not guess wildly or submit another person’s information. The form does not bypass identity verification; it provides another way to show account ownership.

What should I do if Microsoft denies my Hotmail recovery request?

A denied request means Microsoft could not match enough of the submitted information to the account records. It does not prove that the account is gone, and it does not guarantee that another request will succeed.

Review the official instructions included with the decision. If Microsoft permits another submission, improve the information before trying again. Common problems include using an unfamiliar device, entering an incorrect account address, providing too few details, or giving answers that do not match the account.

  1. Confirm the exact Hotmail address, including every character.
  2. Think of older passwords rather than only the most recent one.
  3. Check another device for saved contacts, sent messages, or folder names.
  4. Ask trusted contacts to confirm recent subject lines or the address you used with them.
  5. Submit only details tied to the account you are recovering.

Microsoft support cannot simply reveal or replace a password without sufficient ownership verification. Avoid third-party services that claim they can bypass Microsoft’s security checks.

How do I secure my Hotmail account after recovery?

After you recover a forgotten Hotmail password, review the Microsoft account’s security information before returning to normal use. Remove recovery methods you do not recognize and update any phone number or email address that you no longer control.

  1. Open {site} and go to the account security area.
  2. Review recent sign-in activity for devices, places, or attempts you do not recognize.
  3. Check the recovery email addresses, phone numbers, and authentication methods listed on the account.
  4. Change the password again if you suspect someone else knew it.
  5. Turn on an additional verification method offered in the security settings.
  6. Review mailbox rules, forwarding settings, sent mail, and deleted mail for unexpected changes.

Sign out unfamiliar sessions if Microsoft provides that option. Also change passwords on other accounts if they used the same password. Store the new password in a trusted password manager, and keep the recovery information current so the next Hotmail password recovery request is easier to verify.