Prime Video Login and Sign-In Help

Use the official Prime Video sign-in page and enter the email address or mobile number and password connected to your Amazon account.

Where is the official Prime Video login?

Open {site} and select the sign-in option shown on the Prime Video page. Check that the page identifies Amazon or Prime Video before entering account details.

Avoid sign-in pages reached through unexpected messages, pop-ups, advertisements, or unfamiliar search results. An unofficial page may copy the Prime Video login screen to collect passwords or verification codes.

If you search for “login Prime Video,” “sign in Prime Video,” “Prime Video login in,” or “Prime Video login,” use the result that clearly belongs to Amazon. When in doubt, close the result and start again from the verified site marker on this page.

How do I sign in to Prime Video?

Prime Video uses the credentials associated with an Amazon account. Credentials are the email address or mobile number and password used to identify the account.

1. Open the official Prime Video page.
2. Select the sign-in option.
3. Enter the email address or mobile number associated with the Amazon account.
4. Select Continue if that button appears.
5. Enter the Amazon account password.
6. Complete any verification prompt and confirm the sign-in.

Enter the same account details used when Prime Video access was set up. If several people use the device, check which Amazon account is supposed to be signed in before changing a password or starting recovery.

Never give a password or one-time verification code to someone who contacts you unexpectedly. A verification code is a temporary code used to confirm that the person signing in controls an approved email account, mobile number, or device.

How do I sign in on a TV or streaming device?

A TV or streaming device may offer an on-screen sign-in form or display a registration code. A registration code is a short, temporary code that connects the device to the correct Amazon account.

1. Open Prime Video on the TV or streaming device.
2. Select Sign In, Register, or a similarly labeled account option.
3. If an on-screen form appears, enter the Amazon account email address or mobile number and password with the remote.
4. If a code appears, keep the TV screen open and use a phone or computer to open {site}.
5. Find the device registration or sign-in area, then enter the code exactly as displayed.
6. Sign in to the intended Amazon account and confirm the device connection.
7. Return to the TV and wait for the screen to refresh. If it does not refresh, reopen Prime Video.

Do not enter a device code on a page reached through an unfamiliar message or advertisement. Codes can expire or be replaced, so request a new code on the TV if the displayed code is rejected.

What if I forgot my Prime Video password or account details?

Start account recovery from the official Amazon sign-in screen. Select the option for forgotten passwords or sign-in help, then follow the prompts shown for the account.

1. Enter the email address or mobile number that may be connected to the Amazon account.
2. Complete the requested identity check.
3. Use the verification method offered on the official recovery screen.
4. Create a new password if the recovery process confirms the account.
5. Return to Prime Video and sign in with the updated password.

If the email address or mobile number is also forgotten, check devices where Amazon or Prime Video may already be signed in. The account area may show part of the identifying information. Also search personal email inboxes for earlier Amazon account messages, but do not use links inside a suspicious message.

If the listed email address or mobile number is no longer accessible, use the account help choices presented by Amazon. Do not repeatedly guess account details, because repeated failed attempts may trigger additional security checks.

How do I fix common Prime Video login problems?

First identify whether the problem affects the account, the verification step, the browser or app, or one device. The error message and the point where sign-in stops can narrow the cause.

• Incorrect credentials: Check spelling, capitalization, spaces, and the selected keyboard language. Confirm that the email address or mobile number belongs to the intended Amazon account.
• Verification prompt: Use only the newest code received. Check the destination shown on screen, look in filtered email folders, and confirm that the device has a working connection. Request another code only after allowing time for the first request to arrive.
• Browser problem: Close extra sign-in tabs, reload the official page, clear stored site data if necessary, or try a private browsing window. Make sure cookies and JavaScript are not blocked for the sign-in session.
• App problem: Fully close and reopen Prime Video, restart the device, and install an available app or device-system update through the device’s normal settings.
• Device registration problem: Confirm that the code was entered on the intended Amazon account. Generate a new code if the old one fails, and remove an outdated device registration through the official account settings if that option is shown.
• Connection problem: Test another page or app. Restart the network equipment when safe, or switch between available trusted connections before trying again.

If Prime Video works on one device but not another, focus on the affected device, app, browser, or registration. If every device rejects the same credentials, start official account recovery instead.

How do I contact official Prime Video support?

Use the Help or Customer Service area on the official Amazon or Prime Video site. Choose Prime Video, account access, sign-in, or device registration when the support menu asks what the problem concerns.

Prepare the account email address or mobile number, but never send the password. Also note the device type, app or browser name, exact error message, when the problem started, whether sign-in works elsewhere, and the troubleshooting steps already attempted.

If a TV shows a registration code, support may need to know that a code appears, but treat the code as temporary account information and share it only when the official support process specifically requires it. Remove private details from screenshots before attaching them.